Think Green Partners Reviews 

292
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers had a great experience with this company. Customers frequently highlight the efficiency and professionalism of the staff, who are often described as knowledgeable, polite, and helpful, making interactions pleasant and productive. Many appreciate the prompt and reliable service, noting that issues are resolved quickly and effectively, often exceeding expectations. Reviewers also value the clear communication and the absence of pushy sales tactics, ensuring they receive only necessary services. However, some customers also noted difficulties with communication, reporting unreturned calls or emails and issues with initial contact attempts. A few other people also felt that sales approaches could be perceived as high-pressure, with concerns about being sold unnecessary products or experiencing overly assertive conduct from representatives.

What people talk about most

Service

People report positive experiences with service, with many customers expressing satisfaction with the... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and... See more

Product

Customers had ambiguous experiences with the product, with some reporting significant issues such as a device... See more

Customer communications

Users describe ambiguous interactions with contact, with some reporting being contacted for free surveys or... See more

Customer service

Consumers find customer service to be negative, with many reporting unacceptable and harassing interactions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TGP are an excellent organisation to deal with. You can rely on the information they give you - they only sell you services/equipment you require and equally tell you what services/equipment you do n... See more

Company replied

Rated 5 out of 5 stars

Jonathan the guy that came to give us advice on our existing solar system which has been failing us was a very personable, knowledgeable young man. Most of all he wasn’t pushy. He showed my husband al... See more

Company replied

Rated 5 out of 5 stars

TGP were initially slow to respond at first, which was a bit frustrating . However, once the engineers attended the property everything improved. Steve (for heat pump) and Alfie (for batteries and inv... See more

Company replied

Rated 5 out of 5 stars

I had issues with my solar panel system showing zero output which was traced to a faulty inverter, a vital part of the system. I contacted Think Green from a Google search and within a few days a new... See more


Company details

  1. Utilities

Written by the company

At Think Green Partners, our vision is to help both residential and commercial customers protect themselves from ever-rising gas and electricity costs through the adoption of renewable energy solutions. Whether through Solar PV systems or heat pumps, we are committed to providing sustainable, cost-effective alternatives. From our knowledgeable finance team to our skilled and dedicated installers, every part of our business is focused on delivering an exceptional service. We pride ourselves on supporting our customers every step of the way, ensuring a smooth, transparent, and high-quality experience from initial enquiry through to final installation.


Contact info

4.0

Great

TrustScore 4 out of 5

292 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 2 weeks

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4.0

All reviews

(292)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

TGP has always provided excellent…

TGP has always provided excellent maintenance. With our 10-year coverage, they recently installed bird-proofing around the panels. When scaffolding was needed, TGP covered the cost, and the job was completed smoothly.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

We undertook a maintenance package with…

We undertook a maintenance package with think green, our solar panels had not worked for months once the scaffolding had gone up they realized 3 of our panels needed changing to our surprise new panels were fitted within 2 weeks and now our system is working again, excellent service.

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Very efficient

Very efficient. We had our inverter changed the guys knew exactly what to do and checked we was happy with everything before leaving, from poor experience in the past its nice to see good service!

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

The day that the engineers arrived on…

The day that the engineers arrived on site, they explained clearly what was going to happen, and the way that they conducted themselves was very professional. And when the work was completed, they even helped and explained how to set up the app on my phone, and before leaving making sure it was working. I am also very pleased with how the company contacted me, explaining everything clearing, and also listening to my requirements, and I can say that the whole process went very smoothly, and am happy with the whole set up.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Think Green Partners

I have had solar panels for 12 years and nobody in this industry impressed me until Josh from Think Green Partners came along. His expertise and knowledge is immense and I was satisfied installing batteries to my panels was advantageous. In two days all work was done and paid for. Two young installers Harrison and Aron, competent and professional, thank you.
Highly recommended company.

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

There are quite a few PV-Solar…

There are quite a few PV-Solar companies 'out there' - some OK, some incompetent, and some downright fraudulent. Think Green Partners (TGP) stands out as one that has been around for some time, is honest, genuine reliable and competent. It is a testament to the latter qualities that we (in Sandhurst, Berks) have had a number of phone calls from dishonest people purporting to work for TGP, but clearly do not, simply using TGP's good name. If you are considering installing or modifying PV-Solar facilities I would recommend TGP.

February 14, 2025
Unprompted review
Rated 4 out of 5 stars

All sorted

I had a battery fitted by this company, the process was not as smooth as I hoped, but the company dealt with all my concerns and it is all sorted now. A good company to deal with

February 12, 2025
Unprompted review
Rated 5 out of 5 stars

After getting scam calls in the past we…

After getting scam calls in the past we was very sceptical when thing green called and we hesitation we agreed to take out maintenance cover on our solar panels, 2 days later scaffolding was up and the repairs was completed our system is now working again great service

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Our inverter for our solar panels was…

Our inverter for our solar panels was changed last week, we already had maintenance in place so when the inverter it packed up it only took tgp a week to get a new one fitted at no cost

January 15, 2025
Unprompted review
Think Green Partners logo

Reply from Think Green Partners

Thank you for your feedback!

Rated 5 out of 5 stars

Great service

Great service, Tidy work, we would be more than happy to recommend think green to others

January 15, 2025
Unprompted review
Think Green Partners logo

Reply from Think Green Partners

Thank you for your feedback!

Rated 1 out of 5 stars

The person visiting today was extremely rude!

The person visiting today was extremely arrogant as to a point of rudeness. He lied about his "right to touch" equipment, for example, he claimed that you had installed a battery that was only installed last week!
I am reporting the incident to organisations that you claim membership (Trading Standards".

January 27, 2025
Unprompted review

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