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See what reviewers are saying

Rated 1 out of 5 stars

As with most of the recent reviews. We spoke to think it simple back in 2023, promised low rates, new phone and no termination fee’s. All seemed fine until we started getting letters fro... See more

Rated 5 out of 5 stars

I changed from BT in order to significantly reduce my costs. BT haven't fully acknowledged my departure, and are still sending me bills. I've cancelled my direct debit and just pass any correspondence... See more

Company replied

Rated 5 out of 5 stars

Spoke with Zach who was beyond helpful, because of his call I discovered I was being overcharged by BT. I’d be lying if I said I understand the inner workings of broadband and telephone lines but £90(... See more

Company replied

Rated 5 out of 5 stars

I had a call from Francesca from 'Think it Simple' who managed to save approximately 40% on my current Electricity Charges per annum. I am usually defensive when receiving cold calls but I found Franc... See more

Company replied

Company details

  1. Telecommunications Service Provider
  2. Cell Phone Store
  3. Internet Provider
  4. Internet Service Provider
  5. Phone and Internet Service

About Think it Simple

Written by the company

Why Pick Think It Simple?


We believe in keeping everything simple.

No more waiting on hold for hours to talk to a human. We pick up our phones within 5 rings.

No more complicated packages. We keep our packages and pricing simple and clear.

No more random outages. We make sure the technology is always the best to reduce to chance of problems.

Find out more about what we offer by clicking one of the services below.

BROADBAND VOIP PHONE MOBILE PHONE ENERGY

Contact info

3.3

Average

TrustScore 3.5 out of 5

360 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Francesca has been brilliant

November 1, 2024
Unprompted review
Think it Simple logo

Reply from Think it Simple

Hi,

Thank you for leaving a review about Francesca, I am glad to hear she has been of great help for you. Please feel free to call us on 03300240180 if you need anything in the future.

Kind regards,
Michael, Think it Simple

Rated 5 out of 5 stars

Thinkitsimple saved me money by switching to a new supplier

Thinkitsimple were able to find me a much cheaper deal with a new supplier than i was previously on.
A very lovely young lady called Francesca made it a very simple and smooth process, so thank you to her.
If i need help with any other utilities in the future i will be sure to ask Thinkitsimple to help. I recomend giving them a try.

December 12, 2024
Unprompted review
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Reply from Think it Simple

Hi Nigel,

Thank you for taking the time to leave the above review, I will feed back your kind words to Francesca and her manager and please feel free to contact us anytime you need assistance with utility bills!

Kind Regards,
Michael, Think it Simple

Rated 4 out of 5 stars

A simple conversation led to a new…

A simple conversation led to a new contract and a healthy saving in our annual electricity bills - many thanks.

October 18, 2024
Unprompted review
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Reply from Think it Simple

Hi,

Thank you for leaving a review on your experience with us. We are happy to see a saving for you on your energy bills!

Kind Regards,
Michael, Think it Simple

Rated 5 out of 5 stars

Francesca was very helpful with…

Francesca was very helpful with reducing our energy bills. Thank you.

November 6, 2024
Unprompted review
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Reply from Think it Simple

Hi Katy,

Thank you for your review, we are always happy to see that we have helped reduce your bills during such a difficult time for people at the moment. Please let us know if we can help you with anything else in the future.

Kind Regards,
Michael, Think it Simple

Rated 1 out of 5 stars

Awful customer service

I originally gave this company a five star review but now they are ignoring my emails, voice messages and phone calls. I can't get to speak to their legal team and now I realise it was too good to be true. A shame as initially the staff were extremely helpful but now I'm a customer they are letting me down completely

December 2, 2024
Unprompted review
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Reply from Think it Simple

Hi Sally,

Thank you for taking the time to leave a review, we will investigate everything stated above on our end and ask that you are contacted immediately with an update.

Kind Regards,
Michael, Think it Simple

Rated 5 out of 5 stars

Amazing service

Francesca has been really helpful and has managed to get my bills down, she calls me to review and help with further savings

November 4, 2024
Unprompted review
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Reply from Think it Simple

Hi Richard,

Thank you for your review on Francesca, we love to hear that you have been helped with reducing your bills and that you have been looked after throughout the process.

Please do not hesitate to get into contact with us should you need anything further.

Kind Regards,
Michael, Think it Simple

Rated 5 out of 5 stars

I had a call from Francesca from 'Think…

I had a call from Francesca from 'Think it Simple' who managed to save approximately 40% on my current Electricity Charges per annum. I am usually defensive when receiving cold calls but I found Francesca to be an honest and genuine person who explained things very clearly to me. Unlike most other people she never seemed to use a predetermined script but spoke very naturally and knowledgably on the subject. It's a shame that everyone isn't like Francesca.

November 13, 2024
Unprompted review
Think it Simple logo

Reply from Think it Simple

Hi Pete,

Thank you for such a lovely review of Francesca and the service you have received from her, I will feed this back to her manager so she is aware of how much she has helped you. Please do not hesitate to contact her or any of our team if you need help with anything else in the future.

Kind Regards,
Michael, Think it Simple

Rated 1 out of 5 stars

DO NOT FALL FOR IT !!!

DO NOT FALL FOR IT !!!! THINK IT SIMPLE
Liars!!! Don't believe anything they say!
I had fibre cable installed two years ago because mobile phones don't really work out here. She said they would send a router and phone to connect to my full fibre. I had to call them for confirmation of what they were supplying, a week later had an email, said they were sending Broadband: Unlimited Broadband 4G & Business VOIP. Called them said I wanted a Full Fibre Package not a wireless internet service that uses a 4G network to provide internet access wherever there is a 4G signal as the signal is no good here. They went ahead anyway. Luckily I contacted another company and got what i needed. However now being billed by Daisy for both, the one I want XLM & the one I don't want. Think it Simple has just put another order in to Daisy (who contacted me to confirm order) for another Broadband: Unlimited Broadband 4G & Business VOIP for me without my knowledge.
Looks like I have to get in touch with Ofcom to get my money back. no stars.

November 14, 2024
Unprompted review
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Reply from Think it Simple

Hi Rosalyn,

Thank you for your review, I have investigated your case for you based on the above and can see we have only carried out orders as requested. Please call us with your new order details so I can investigate the order you are referring to on 03300240180.

Kind Regards,
Michael, Think it Simple

Rated 5 out of 5 stars

Great service

Couldn’t recommend Think it simple enough. Great service provided which makes all the difference and I am now saving money for my business. Shoutout to Francesca and Courtney for all of their help.

November 1, 2024
Unprompted review
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Reply from Think it Simple

Hi Lara,

Thank you for review of both Courtney and Francesca, we are happy to hear that you have had a pleasant experience when dealing with them both and that we have helped save you money!

Kind Regards,
Michael, Think it Simple

Rated 5 out of 5 stars

Great experience with Think it Simple

Great experience with Think it Simple

A big thank you to Francesca for helping me save business money on electricity and i must add Courtney was also most helpful too. Thank you both.
Great company and would highly reconmend.

November 12, 2024
Unprompted review
Think it Simple logo

Reply from Think it Simple

Hi Robert,

Thanks for your feedback on both Courtney and Francesca, they are both more than happy to help our customers save money on utilities and are more than happy to assist you with anything else you may require in the future.

Kind Regards,
Michael, Think it Simple

Rated 5 out of 5 stars

Thank you!

I spent some time with Francesca who helped save our business money on our electricity bills. She was very knowledgeable and great to work with. Her colleague, Courtney was really helpful too. I'm so glad that we were able to work together. Would definitely recommend having a chat with them.

November 6, 2024
Unprompted review
Think it Simple logo

Reply from Think it Simple

Hi,

Thank you for taking the time to review your experience of our company and the service you have received from Francesca, she is always on hand should you need anything further.

Kind Regards,
Michael, Think it Simple

Rated 5 out of 5 stars

Great experience!

Francesca saved my business money on electricity and was very attentive.
Courtney was very helpful in terms of assisting. Would 100% recommend this company!

November 11, 2024
Unprompted review
Think it Simple logo

Reply from Think it Simple

Hi,

Thank you for leaving such a nice review about our team, we are so happy to hear that we have managed to help you save money and help you throughout the whole process.

Kind Regards,
Michael, Think it Simple

Rated 5 out of 5 stars

Very approachable and friendly company…

Very approachable and friendly company with terrific staff. Courtney was really helpful and I got great advice from Francesca who made everything a breeze.

This is without mentioning the money I am saving my business each month! Thank you guys!

November 12, 2024
Unprompted review
Think it Simple logo

Reply from Think it Simple

Hi Trevor,

Thank you for taking the time to leave the above review, I will pass your feedback to both Courtney and Francesca as well as their managers.

Kind Regards,
Michael, Think it Simple

Rated 5 out of 5 stars

Very approachable company

Very approachable company. All the staff I spoke to were very helpful and understanding. Questions were answered with patience even when asked more than once. They were most helpful in helping set up equipment (especially Courtney) explaining everything as they went along. There were lots of hiccups which they worked through encouragingly. A really satisfying team to work with.

October 25, 2024
Unprompted review
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Reply from Think it Simple

Hi Maureen,

Thank you for your feedback on Courtney and the rest of our staff, we are more than happy to assist with any questions no matter how many or how silly they may seem to you and will always help iron out any queries/concerns along the way.

Kind Regards,
Michael, Think it Simple

Rated 5 out of 5 stars

Great company they helped me save…

Great company they helped me save money on my broadband. A massive thank you to Courtney who helped me save money on my energy bills.
Wasn’t sure at first but so pleased I chose them.

November 8, 2024
Unprompted review
Think it Simple logo

Reply from Think it Simple

Hi Richard,

It's great to hear Courtney has helped you save money and been a great help for you! Please do not hesitate to call should you need anything else.

Kind Regards,
Michael, Think it Simple

Rated 5 out of 5 stars

Francesca was very professional and…

Francesca was very professional and very satisfied with her performance

November 1, 2024
Unprompted review
Think it Simple logo

Reply from Think it Simple

Hello,

Thank you for your review on Francesca, she is always happy to help if you require further assistance.

Kind Regards,
Michael, Think it Simple

Rated 5 out of 5 stars

Fantastic company

Fantastic company, really helped me save money on my broadband, an amazing team. Amazing team especially thank you to Frankie who helped me save money on my energy bills, I was a bit worried at first as I have never heard of them before but they really helped me and I 100% recommend. I would not go anywhere else.

November 5, 2024
Unprompted review
Think it Simple logo

Reply from Think it Simple

Hi Mary Anne,

Thank you for your feedback and for sharing your experience using our services. We are glad to see we have helped you save money and are always around if you need help with anything else.

Kind Regards,
Michael, Think it Simple

Rated 5 out of 5 stars

The whole team who have helped me have…

The whole team who have helped me have been brilliant! I was dubious to begin with but Francesca was extremely approachable and whenever I presented with a concern the made me feel reassured and dealt with the issue right away!! Thanks so much for saving me thousands of pounds!! I couldn't be more grateful!!

October 29, 2024
Unprompted review
Think it Simple logo

Reply from Think it Simple

Hi Jill,

Thank you for the feedback on how your experience with us and our team, it is also lovely to hear just how much we have saved you as a customer of ours. Please always feel free to contact Francesca or any of our friendly customer service team on 03300240180 and we will be happy to help you in any way we can!

Kind Regards,
Michael, Think it Simple

Rated 5 out of 5 stars

Great experience

I’ve had a wonderful experience at Think It Simple. The team helped me save my business money, time and stress with reducing my bills. Courtney has been attentive and fast at answering any questions I’ve had. I’m looking forward to staying with them and saving more money.

October 31, 2024
Unprompted review
Think it Simple logo

Reply from Think it Simple

Hi Jason,

Thank you for your review on your experience with us, we are always happy to hear we have helped you both financially and with relieving the stress that telecoms can sometimes bring.

Kind Regards,
Michael, Think it Simple

Rated 5 out of 5 stars

Francesca was paintent

Francesca was paintent, helpful and thorough while switching us onto the best offering for our business. Over and above the call of duty, thank you. Susie Brooks

October 31, 2024
Unprompted review
Think it Simple logo

Reply from Think it Simple

Hi Susie,

Thank you so much for you review on Francesca, we love hearing that our staff have been caring and patient throughout the process. I will let her and her manager know about your feedback.

Kind Regards,
Michael, Think it Simple

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