Third Space LondonReviews 

1,307
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 534 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding facilities, which are described as top-notch, beautifully maintained, and immaculately clean, offering a luxurious and welcoming environment. The staff, including instructors and concierge, are frequently highlighted for their friendliness, professionalism, and helpfulness, creating a positive atmosphere and making members feel valued. Many people appreciate the high quality of equipment, diverse classes, and the overall user experience, often referring to the club as a However, some customers also noted that certain branches become overcrowded during peak hours, making it difficult to fully enjoy the facilities. There were also mentions of inconsistent staff engagement at specific locations and issues with facility maintenance, such as poorly maintained showers or unexpected closures of major amenities like swimming pools, with some feeling that compensation for these disruptions was inadequate.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their friendliness, professionalism, and... See more

Facilities

Consumers find facilities to be positive, with many reviewers describing them as outstanding, top-notch, and... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the club's beautifully... See more

Location

Reviewers mention positive feedback about location, highlighting that many find the spaces to be in great,... See more

User experience

People report positive experiences with user experience, highlighting the challenging yet perfectly paced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third Space Richmond - Great club with fantastic facilities, staff are really well trained give you great guidance on use of equipment. Classes are always well organised and instructors are really m... See more

Rated 5 out of 5 stars

This club has everything anyone could ever need to feel comfortable and confident in achieving their goals. World class trainers for their classes who make sure that you’re getting the most of it. T... See more

Rated 5 out of 5 stars

The gym it self is beautifully serviced with extremely friendly helpful staff . The quality of the Pilates and yoga barre teaching is outstanding along with the sweatx and lift programmes . The only w... See more

Rated 5 out of 5 stars

I have been a member of Third Space for a year now. The Richmond Club is truly a welcoming space. I cannot fault the reformer pilates classes. I have my three favourite Reformer teachers, Janet... See more


Company details

  1. Fitness and Nutrition Service

Written by the company

London’s luxury health clubs; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,307)

517 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My fav Gym in London !!

I’ve had such a great experience at this gym. it really stands out among London gyms. The recent extension has made a huge difference, with plenty of new space and a fantastic range of modern machines, so it never feels overcrowded even during busy times.

What really makes this place special, though, is the team. Molly, Anna, Georgina, Jasmine, Stef, Rob, Shaunley, and Francis are all incredibly friendly, approachable, and genuinely supportive. They create such a welcoming atmosphere and are always happy to help, whether you’re new or a regular.

Overall, it’s a well-equipped, well-run gym with a great community feel. Highly recommend!

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

I got a very nice

I got a very nice, relaxing and soothing head massage. The therapist was professional and used her hands exactly how she supposed to.
The place is clean and it smells nice. Staff is polite and helpful.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Essential to join if you want to make a…

Essential to join if you want to make a positive impact on your health and lifestyle.
I used various third space gyms around London but found that the city branch on marks lane was my second home.
What sets it apart from the rest.
All the staff that work there made the place feel welcoming, relaxed and comfortable to train there.
Soho and canary wharf is only 3 to 4 stars but the city branch was 5+
Lucy Shiplee was a Rolls Royce PT… she was relentless in seeing that my health and wellbeing improved vastly over the 3 months I trained there, also she helped my swimming technique too as I’m a PADI diving instructor
Other instructors were helpful too (Dan and Charlie)
The gym itself is first class, it’s expensive but if you use it regularly it’s worth it. Food is pricey thou..
The place was never really full up when I trained there and has far better etiquette than the other gyms I used.
Great swimming pool and sauna and also has a cold pool…
For me the greatest asset in a place I visit is is the environment and the city branch certainly had a very pleasant one. 👍

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

London's best Wellness option

Been a member for 5 years, and have seen the business develop - from a single soho location to now never being further than 10 mins from a location today. Thirdspace is a great option if you want to take your health and wellness seriously, be part of a community and be surrounded by like minded individuals!

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Club

Great range of classes, friendly and experienced instructors and a lovely pool and chill out space

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

This gym is like a luxury Chocolate box!

This gym is like a luxury Chocolate box, you have an assortment of classes and you cant stop trying them all out.
Very varied and exciting. My highlights:
Saturday with Sally and her running social club, which is fun and chatty
Then Tuesday/Thursdays we have Afterburner with Paddy and his wild tunes, always gets you moving.
So nice to recover with Trevor on the reformer.
Cant thank you enough, Team Third Space Richmond!

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Best gym experience I've ever had!

This place is honestly amazing, I don't even know how to put it into words. Everything about it is top quality. The cleanliness is outstanding and you can really tell they take great care pf the space, the variety of the classes on offer is excellent, with something for everyone every single hour. The facilities are simply top-notch.

What really makes the difference is the staff, they are all so friendly, professional and welcoming which creates such a great atmosphere every time I go. ( especially the Pilates instructors - Janet and Kayla)

Overall, this is by far one of the best gyms ive ever experienced. Highly recommend,

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

An exceptional gym

An exceptional gym, highly recommend! The gym itself is well thought through in terms of layout and decor. There are plenty of classes to chose from, even if on the waitlist you tend to get a spot. The trainers and all staff are very welcoming and highly skilled. In particular Kayla for her creativity and confidence building classes, Jocelene - for her excellent cues and tough workouts, Thalia - For her calming voice and beautifully thought out workshops and Dylan (PT, Injury Management) - Strong understanding of human movement, how to move properly, helping you build habits that benefit you in the long run.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Team and Atmosphere

I’ve had such a positive experience with the team at Third Space Marylebone since moving from Canary Wharf in 2024. Recently, it has been especially lovely getting to know some of the newer team members - every visit leaves me with a smile on my face, and it’s always something I really look forward to. The team are consistently motivating and supportive, making the whole experience feel truly worthwhile, and I’d like to especially thank Nathan, Ben, and Noemie who always so friendly, welcoming, and genuinely pleasant to be around.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great luxury gym, with spa, and classes

Great luxury gym, with spa, and classes. Richmond has been my home gym and been trying other clubs but this is closest to home (literally and not). It is clean and its smell and scent gives it a lot or premium feel. Also the different classes and instructors give a wide range of options. Instructors are great and give enough challenge.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

Third Space - must do

Such a warm, welcoming and relaxing place to work out, chill and pass time. I have had a great experience since joining and really love the Lift classes led by Randal, spin by Izzy and my fabulous PT Lucy! Highly recommend to those that are looking to really level up their fitness and wellbeing.

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

High-end

High-end, but good value when you consider the quality of equipment, the range of classes, and the facilities. Highly recommended. Also, friendly and helpful concierge staff - Thank you to Sashkia Myers for helping to make my recent visit with my daughter special!

March 15, 2026
Unprompted review
Rated 3 out of 5 stars

The gym facilities and the staff are…

The gym facilities and the staff are wonderful. The reason I'm not renewing my membership is etiquette related. So many sweaty blokes in the sauna jumping into the cold plunge without showering and people watching movies in the sauna constantly. The club haven't done a good at managing this and I still see people in the changing rooms on video calls and it's getting silly now. I hope to re join once they get better at this!! It also took them a month to give me the referral credit! Shame really as its a lovely place.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Been a member for a few years and the…

Been a member for a few years and the facilities are amazing. Everything is spotless, equipment is top tier, and overall atmosphere is always welcoming.

The differentiator is the staff - everyone is incredibly friendly, professional, and willing to help which makes a big difference versus other gyms.

Special shoutout to Evan and Georgina who always go above and beyond. Highly recommend this gym if you’re looking.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Love the club

Love the club. Masses of choice of classes, loads of gym equipment. The pool, steam and jacuzzi are lovely and have made me enjoy swimming. The changing rooms and showers have great products and are kept pristine.

March 19, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look