During the time on our holiday we were looking forward to a quiet stay to enjoy some days out and some relaxing evenings using the facilities in the caravan . But unfortunately ocean heights is not qu... See more
Company replied
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See what reviewers are saying
We started the process of purchasing a caravan at morfa lodge in April this year josh the sales man has been brilliant from start to finish and still going above and beyond now definitely recommend... See more
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Spotlessly clean static caravan. Comfortable beds. Quiet,peaceful and excellently maintained site. Lovely on site clubhouse and gym. Staff very helpful when needed for local tourist spots. Dog frie... See more
Company replied
We want to thank Josh and the team who made buying our new caravan an absolute pleasure. They managed to fuflil all our requirements and offered a great service from start to finish. We got an excell... See more
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Company details
- Holiday Accommodation Service
- Holiday Home
- Pet-Friendly Accommodation
- RV Park
- Self-Catering Accommodation
- Vacation Rental
Written by the company
At Thornley Leisure Parks we’ve been creating unforgettable holiday memories for families, couples and friends for over 60 years. With ten beautiful parks across North Wales, Mid Wales, Cheshire and North Yorkshire, we’re proud to offer the perfect setting for every type of getaway. Whether you’re looking for fun by the seaside, peace in the countryside, or a base to explore breathtaking national parks, you’ll find it with us. Our parks are home to a fantastic choice of holiday homes, lodges, touring and camping pitches, along with superb facilities designed to make every stay special. From the sandy beaches of the Llyn Peninsula to the stunning valleys of Snowdonia, every location has its own unique charm. As a family-owned and operated business, we pride ourselves on delivering warm hospitality, exceptional customer service, immaculate holiday parks and holidays that guests return to year after year. Whether you’re planning a short break, a seasonal escape or a lifetime investment in holiday home ownership, Thornley Leisure Parks is here to help you make memories that last a lifetime.
Contact info
William Sutcliffe Suite, Prince's Drive,, LL29 8HT, Colwyn Bay, United Kingdom
- 0800 9173170
- enquiries@thornleyleisure.co.uk
- www.thornleyleisure.co.uk
4.5
Excellent
41 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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DISHONEST & MISLEADING!
I booked a weeks caravan holiday at the beginning of 2020 through this company, staying at one of their sites called Valley view near Welshpool in Wales. I telephoned the head office on the balance due date and asked if the facilities were open mainly the swimming pool. I was assured that it would be as the covid restrictions had been lifted so I went ahead and paid the balance. When we arrived the pool was closed and also the other facilities on site, games room etc. Although I appreciate that we are living in difficult times due to Covid I believe I should have been told the truth and given the opportunity to cancel this booking given that the facilities was the main reason for booking. I have sent several emails asking why I was lied to and addressing the above, all except the first email have been ignored. I was told whilst on site that the facilities have been closed all year. I have taken legal advice and have been told that I am entitled to a partial refund for the loss of enjoyment. This company will lie to you to get your money so beware and take your custom elsewhere to a company that are transparent and care about their customers!
September 21, 2020
Unprompted review
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