Thortful Reviews 66,616

Reply from Thortful

Mar 18, 2026

Hey Paul, thanks for taking the time to leave us a review.

We're so sorry to hear your Mother's Day cards didn't arrive in time for the occasion. These were dispatched on 10th March via Royal Mail Second Class so we would have expected this to be delivered between 12th and 13th March. We can only apologise that this wasn't the case.

We can see that you've now been in touch with our lovely Customer Happiness team who have resolved this for you, but of course, if we can help with anything else, please don't hesitate to get back in touch.

Best wishes,
The thortful Team

Reply from Thortful

Mar 18, 2026

Hey Lorna, thanks for your review.

We're so sorry to hear that your bouquet didn't live up to your expectations, especially when this was a Mother's Day gift from your Daughter.

We'd love to make this up to you both, but we're not able to see that you've been in touch. So if you'd be able to drop us an email to talktous@thortful.com, someone from our Customer Happiness team will get this sorted right away!

Best wishes,
The thortful Team

Reply from Thortful

Mar 24, 2026

Hi there,

Thanks for leaving us a review.

We regret to hear that your order did not arrive. We sent your card with Royal Mail's 2nd Class service, this is a two day service, but they do admit a small number of items can take up to four working days to arrive. We can only apologise for this; sadly, due to the lack of tracking provided for these items, once an order is in the postie's hands, it does mean we're unable to follow along with your order's journey. As it has now been over four days however, it does unfortunately sound like your order may have gotten caught up and potentially been lost in the postal system along the way.

We'd love to be able to look into this further for you and help get this sorted, but we're unable to see you have been in touch. Please do drop us an email directly at talktous@thortful.com, and a member of our Customer Happiness Team will get on the case ASAP! :)

Thanks,
The thortful Team

Reply from Thortful

Mar 18, 2026

Hi Paul,

Thanks for leaving a review.

We're so sorry to hear your Mother's Day cards arrived later than planned. We do everything we can to get orders out as quickly as possible, to give them the best chance of arriving in time. Sadly, however, some times can get held up by delays in the postal system along the way. We can only apologise for this - it's super frustrating for us, as this is something we have no control over. We're really sorry for any inconvenience caused on this occasion.

We'd love to try and make things better, but we're unable to see that you've been in touch already. Please do reach out to us at talktous@thortful.com, and a member of our team will get back to you shortly to help :)

Thanks,
The thortful Team

Reply from Thortful

Mar 18, 2026

Hi there,

Thanks for the review.

We're so sorry to hear your order arrived after the special day. We do our best to ensure all orders are sent out as quickly as possible, but sadly, a number of items can be impacted by delays in the postal system along the way. We can only apologise for this - it's frustrating for us as a business, as this is something we have no control over, and we truly hate to disappoint our customers. We hope you can accept our sincerest apologies on this occasion.

We'd love to look into this further, and do all we can to make things better. We're unable to see you have been in touch already, but please don't hesitate to reach out directly at talktous@thortful.com, and one of our Customer Happiness Assistants will be more than happy to help :)

Thanks,
The thortful Team

Reply from Thortful

Mar 18, 2026

Hi there,

Thanks for getting in touch.

We're really sorry to hear your order arrived later than expected. We do our best to make sure all cards are printed and popped in the post as quickly as possible, to give it the best chance of arriving in time. However, sadly a small number of items can get held up in the postal system along the way, we're afraid. It's really frustrating for us, as this is something we have no control over - we're so sorry to have let you down this time.

We'd love to be able to look into this further, and make things right, but we're unable to see you have been in touch with us already. Please do contact us directly at talktous@thortful.com, and a member of the team will get back to you as soon as possible :)

Thanks,
The thortful Team

Reply from Thortful

Mar 18, 2026

Hey there,

Thanks for leaving us a review.

We're super sorry to hear your order didn't arrive. We've done some digging and we can see that your order was sent with 2nd Class post. This is a two day service, but the Royal Mail do admit a number of items can take up to four working days to arrive. We can only apologise for this; once an order is in the postie's hands, there is a bit of a limit as to what we're able to do, we're afraid. Big apologies for any inconvenience caused on this occasion.

We can see you've been in touch already, and a member of the team has now helped resolve this for you. However, please don't hesitate to reach out again directly at talktous@thortful.com if there is anything else we can do for you, and we will be more than happy to assist :)

Thanks,
The thortful Team

Reply from Thortful

Mar 18, 2026

Hi there,

Thanks for leaving a review.

We're really sorry to hear your order hasn't arrived just yet. We sent your card via 2nd Class post with our partners the Royal Mail, this is a two day service, but they do admit some items can take up to four working days to arrive. We can only apologise for this - sadly, as this isn't a tracked service, it does mean we're unable to pinpoint where exactly your order is in the postal system at the moment. However, as it has now been over four working days, it could be that your order has gotten caught up and been lost in the postal system along the way. We're so sorry for this.

We can see you have been in touch already, and a member of our Customer Happiness Team is currently helping with this. Please do let us know if there is anything else we can do to assist by getting back in touch again at talktous@thortful.com, and we'll do all we can to make this right :)

Thanks,
The thortul Team

Reply from Thortful

Mar 18, 2026

Hi there,

Thanks for leaving us a review.

We're really sorry to hear your order didn't arrive in time for the big day. We do our very best to make sure all orders are sent out as quickly as possible. However, sadly a small number of items can get hit with delays in the postal system along the way. We're really sorry about this. Unfortunately, due to the lack of tracking provided for this service, it does mean there's a bit of a limit as to what we're able to do once an order has left our printers, and is in the postie's hands.

We'd love the chance to make this right, but we're unable to see that you've been in touch already. Please don't hesitate to reach out directly at talktous@thortful.com, and a member of the team will get back to you shortly :)

Thanks,
The thortful Team

Reply from Thortful

Mar 18, 2026

Hi Holly,

Thanks for leaving a review.

We're really sorry to hear your most recent orders have arrived later than expected. We do our best to ensure all orders are printed and popped in the post as promptly as possible, but sadly, some orders can get caught up in the Royal Mail's system along the way. We're really sorry about this, it's super frustrating for us as a business as this is something we have no control over, and we truly hate to let our customers down. Due to the lack of tracking provided for most of Royal Mail's services, it does mean we're unable to pinpoint the exact issue, however, for this to happen on more than one occasion is really odd, and it could be that there is a backlog of post in your local area, we're afraid.

We're unable to see that you have been in touch directly regarding this, but we'd love to do whatever we can to try and make this better. Please don't hesitate to reach out directly at talktous@thortful.com, and a member of our Customer Happiness Team will get back to you shortly :)

Thanks,
The thortful Team