Excellent quality card. Colours portrated as seen on screen. Wide choice of script, and clear print. Message written as requested. Will order again from this company.
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Brilliant service as usual. How is it that Thortful can get letters too you in quick time using the post office when other companies don't seem to get the same rapid deliveries? Well done Thortful.
Really pleased with the face swap card. It made the card really personal and I am sure that the recipient will love it. Delivery was extremely quick and the quality of the card is excellent.
Great selection of cards and gifts. Easy ordering system, and arrived exactly when they said it would.
Company details
Written by the company
Discover the latest greeting cards designed by the top creatives from across the globe.
Contact info
PO Box 76253, SW1P 9NF, London, United Kingdom
- 02080501462
- team@thortful.com
- www.thortful.com
4.3
Excellent
67K reviews
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Mother Day Let Down
Still waiting for my Mothers Day card from my son who lives away. I have seen the confirmation that it was ordered in plenty of time. He was so disappointed that it never arrived! Not great service that five days on from Morthering Sunday it’s still not arrived!
March 19, 2026
Unprompted review
Reply from Thortful
Hi there,
Thanks for taking the time to leave us a review.
We're so sorry your order arrived after the big day. We do all we can to get orders out quickly, so they have the best chance of arriving in time. Sadly, however, some items can be impacted by delays in the postal system along the way, we're afraid.
We can only apologise for any disappointment caused by this - it's disappointing for us as this is something we have no control over, and we really hate to let our customers down.
We'd love to get this sorted, but will need your son to reach out directly. If he drops us an email with the order number to talktous@thortful.com and someone from our Customer Happiness team will look into this further.
Thanks,
The thortful Team
Did not get here until today was ment…
Did not get here until today was ment to be here lates Friday last week so no card for Mother’s Day .
March 12, 2026
Reply from Thortful
Hi Andy,
Thanks for leaving us a review.
We're super sorry your order arrived after the big day. We do all we can to get orders out quickly, so they have the best chance of arriving in time. Sadly, however, some items can be impacted by delays in the postal system along the way, we're afraid. We can only apologise for any inconvenience caused by this - it's disappointing for us as this is something we have no control over, and we really hate to let our customers down.
We'd love to get this sorted for you, but can't see that you've been in touch. Please drop us an email with your order number to talktous@thortful.com and someone from our Customer Happiness team will look into this further.
Thanks,
The thortful Team
Don’t order flowers from this company
Don’t order flowers from this company! My son did for Mothers Day and a huge disappointment. The tulips were withered with yellowing, torn leaves and the foliage was brown. On complaining, I was told not the usual high standard, so was sent a replacement. They arrived in a worse state, with black slimey leaves… a better standard? An insult.
I’m sure they can manage selling E greetings cards, but They must stop the flower delivery service, as clearly not competent in this area.
March 17, 2026
Unprompted review
Reply from Thortful
Hi Denise,
Thanks for leaving a review.
We're truly disappointed to hear that your flowers didn't meet our expectations. We pride ourselves on offering high-quality, striking bouquets, so this is definitely not what we wanted to hear. Our partners over at the Florist are usually very reliable, ensuring the best standard for every arrangement they send out. We've already passed this on as feedback for the team to investigate what has gone wrong on this occasion; we're so sorry to have let you down.
We can see that you have been in touch with our Customer Happiness Team already, and this has since ben resolved. However, please do let us know if there is anything else we can help with by reaching out again directly at talktous@thortful.com, and we'll be happy to assist :)
Thanks,
The thortful Team
No cards AGAIN
On more than one occasion my order never arrived. Not late, just didn't arrive! Which tells me it was never posted in the first place.
My address isn't wrong - I know this because I have had orders arrive successfully.
My most recent order was for mothers day. It didn't arrive. Then had to dive out last minute and pay again.
FYI - if your card doesn't arrive. You are given credit and not a refund. My suggestion would be to save yourself agro and use someone else. Feels scammy at this point.
March 12, 2026
Reply from Thortful
Hey Leon,
Thanks for taking the time to leave us a review.
We're super sorry to hear your Mother's Day card hasn't arrived. We do our best to make sure all of our orders are printed and popped in the post as promptly as possible. However, sadly a number of items can be impacted by delays in the postal system along the way. We can only apologise for this; sadly, once an order is in the Royal Mail's hands, there is a bit of a limit as to what we are able to do - especially when using a service which isn't tracked.
We can only apologise for any inconvenience caused by this, we know how much care goes into picking the perfect cards, so we understand it is disappointing for your order to not arrive in time for the special occasion.
We can see you've been in touch already, and a member of the team has now helped resolve this for you. However, please don't hesitate to reach out again directly at talktous@thortful.com if there is anything else we can do for you, and we will be more than happy to assist :)
Thanks,
The thortful Team
Brilliant card and received so quickly!
Brilliant card and received so quickly!
Great selection I found the most hysterical mother in law card!
March 12, 2026
I made an order for a Mothers Day card…
I made an order for a Mothers Day card and gave plenty of time for delivery. Unfortunately the card has failed to be delivered. When I phoned today to inquire, there was a recorded message advising of 'technical difficulties'. I have emailed and await a response
March 9, 2026
Unprompted review
Reply from Thortful
Hi there,
Thanks for leaving a review.
We're so sorry to hear your Mother's Day card didn't arrive. We send our cards with our partners the Royal Mail. They are usually very reliable with cards arriving within 1-2 working days. However, they do admit the odd number of items may take up to 3 working days to arrive. We can only apologise for this. Sadly, if it has been over 3 working days, it could be that your card has gotten caught up in their system and lost along the way. Due to the lack of tracking provided for these items, it does mean there is a bit of a limit as to what we are able to do once an order is in the postie's hands - we're really sorry your order didn't arrive for the occasion.
We can see you've been in touch directly, and a member of our Customer Happiness Team has helped resolve this for you. If there's anything else we can do, however, please don't hesitate to reach out again at talktous@thortful.com, and someone will get back to you shortly :)
Thanks,
The thortful Team
Ordered for Mother’s Day
Ordered for Mother’s Day, didn’t arrive until 3 days after, I payed for guaranteed delivery, offered to resend it or credit for another, but I just wanted my money baxk
March 12, 2026
Reply from Thortful
Hi there,
Thanks for leaving us a review.
We're super sorry your order arrived after the big day. We do all we can to get orders out quickly, so they have the best chance of arriving in time. Sadly, however, some items can be impacted by delays in the postal system along the way, we're afraid. We can only apologise for any inconvenience caused by this - it's disappointing for us as this is something we have no control over, and we really hate to let our customers down.
We can see you've been in touch already, but please don't hesitate to reach out again directly at talktous@thortful.com if there is anything else we can do to help you with your order :)
Thanks,
The thortful Team
Quick and easy
Quick and easy. Slightly pricey but understood for the convenience. Have used the service several times in the past too and have been great. Definitely recommend.
March 11, 2026
Great service thank you
February 25, 2026
Reply from Thortful
Hey there, thanks for taking the time to leave us a review.
We're so sorry to hear that your order hasn't arrived, we hate to have let you down here.
We'd love to get this sorted for you, but can't see that you've been in touch. Please drop us an email with your order number to talktous@thortful.com and someone from our Customer Happiness team will look into this further.
Best wishes,
The thortful Team
I've used Thortful a lot in the past…
I've used Thortful a lot in the past and they've never let me down. Plenty of choice and always deliver on time (earlier than expected in most cases).
March 11, 2026
Variety & delivery
Variety of greetings. Reasonable prices. Pleasing that delivery dates was honoured. Thank you.
March 11, 2026
Mother Day Ruined - NEED TO USE ROYAL MAIL 24
Mother Day Ruined. I noticed the other reviews about Mothers day and thought I would join in. Ordered on Wednesday, dispatched on Wednesday, Royal Mail 48 hours.
Saturday Morning get a text from Royal Mail saying Tuesday delivery.
Now this ruined the planned personal cards I spent time and effort making, to then have to go and buy generic plain cards the day before. Very impersonal
Anyway, I complained, and at first was offered site credit, and after having to waste more time to say that Royal Mail's error is not my problem but a supplier problem, I got a full refund.
This is the problem. Also a solution. Royal Mail are widely reported in the media that 48 no longer means 48 and usually 7 days.
2nd Class is now 7 days.
24 Guaranteed is now the only way to get it the next day.
I spoke to my local postys for months, and they say that 48 now takes 7 days. Parcels are priority, and mail/envelopes are not.
As I say, I got my money back, but the experience was ruined.
March 11, 2026
Unprompted review
Reply from Thortful
Hey Craig, thanks for leaving us a review.
We're so sorry to hear that your Mother's Day card did not arrive on the expected delivery date. We would expect Royal Mail Tracked 48 deliveries to arrive within 2 working days, and can only apologise that this wasn't the case. Especially for such an important occasion.
It sounds as though this has now been resolved with our Customer Happiness team, but if there's anything else we can do for you, please do drop us an email to talktous@thortful.com, and we'd be more than happy to help!
Best wishes,
The thortful Team
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