Had a very good experience in the 3 store today, Aidan took special care helping me with fixing a virus on my phone due to me downloading the wrong apps! Silly me! He then sorted me out my sim contrac... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Gave me great details on each phone and was patient with me whilst I chose my new phone I didn't feel rushed which was nice and refreshing
Company replied
Wow! As always amazing experience in the Barnstaple store especially from Leah and Aidan. I renew my contract with them every time because the service is always outstanding and they always find me gre... See more
Company replied
James and Yasmine from the High Street store in Barnstaple were awesome!! Met James earlier with my wife to ask about their plans, and he was super helpful, explaining their plans in an easy manner. Y... See more
Company replied
Company details
About Three UK - 3Store Barnstaple
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 31, Greens Lane SC, EX31 1UJ, Barnstaple, South, United Kingdom
- 01271375493
4.7
Excellent
54 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had lovely experience with jordan…
I had lovely experience with jordan today after having my phone stolen. Was very helpful with getting my number back and giving a good deal on a phone
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Barnstaple
We’re so glad Jordan could turn a difficult situation into a positive outcome for you, Lorna. Your kind words mean a lot. -Suhaas
I had a great experience in the store…
I had a great experience in the store today the two boys aidan and jordan were superful helpful with explaining how my new phone works and all the new features. I really appreciate the time they took with all my questions that i had before i left.
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Barnstaple
Hi Lorraine! We’re delighted to hear that Aidan and Jordan were able to make your visit such a positive experience and took the time to walk you through your new phone. 😇 -Prabhjeet
Leah renewed my contract today and was…
Leah renewed my contract today and was very friendly and helpful. Great service
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Barnstaple
Hey Joan, thank you for the wonderful review. We’re overjoyed that Leah made your renewal experience outstanding. We hope you have a wonderful day! 😊 -Samad
Staff in store are always very…
Staff in store are always very friendly. Whenever me and my hushand have any questions they're always more than happy to help. Great service from Leah and Jordan today
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Barnstaple
Friendly faces, helpful answers, and service that shines, that’s what Leah and Jordan delivered today. We’re thrilled to know every visit leaves you feeling supported, and feedback like yours, Dave, fills us with pride. -Ashifa
Amazing service
Amazing service, came in to get a phk e last week and then have come in today to get my emials on my phone. Jordan was really patience and polite as i couldnt do it myself. Really appreciate his help
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Barnstaple
This is brilliant to hear, Royston! Jordan will be over the moon. We’re so glad he could help you with your device and emails. 😊 -Veronica
Amazing service in store from Leah and…
Amazing service in store from Leah and Aidan. They sorted me out a great deal
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Barnstaple
Hey Kirk! 🎉 That’s awesome to hear! A huge shoutout to Leah and Aidan for making your experience excellent. Thank you so much for sharing your feedback! 🥰 -Kashish
Jordan was extremely helpful and…
Jordan was extremely helpful and explained everything thoroughly
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Barnstaple
Hello, Charlotte! We’re delighted to hear that Jordan provided such clear guidance and made your visit a positive one. 🥰 -Prabhjeet
Fantastic customer service
Leah and Aidan updated my contract for me and took me out a new broadband and were both very helpful and really went out of their way to help me. Fantastic experience cannot praise them enough.
March 26, 2026
Unprompted review
Reply from Three UK - 3Store Barnstaple
Contract sorted and smiles all around! Leah and Aidan truly nailed it, and we’re thrilled you had such a great experience. It’s wonderful to see how their dedication and skill turned Broadband onboarding into a moment of excellence for you, Frances. Happy surfing! -Ashifa
Amazing service from Leah and Aidan
Amazing service from Leah and Aidan. Always very friendly and helpful.
March 26, 2026
Unprompted review
Reply from Three UK - 3Store Barnstaple
Thank you for your kind words. We’re thrilled Leah and Aidan made such a positive impact with their friendly support. -Shivam
Great service from the team
Great service from the team, I've been coming in over the last couple of days as my phone has been playing up and the team has been really helpful but with no luck so they sat me down and found me a good deal I was happy with. Really appreciate it the support they gave
March 24, 2026
Unprompted review
Reply from Three UK - 3Store Barnstaple
Thanks for sharing your experience, Ronald 🌟 It’s great to hear the team supported you through the phone issues and helped you find a deal you’re happy with 🙌 We really appreciate your kind words about their service. -Shivam
Great experience
Amazing service in three today from Jordan. He helped me change phones and set the new phone up to help me.
March 24, 2026
Unprompted review
Reply from Three UK - 3Store Barnstaple
Hey Jim, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Best sales experience in years!!!
Best sales experience in years!!!
After breaking my phone popped in to three store on my lunch break to try get a new one sorted and it didn't disappoint. Think the girl was called jasmine or yasmin but the was no hard sales, no lengthy jargen of what I dont need. Just a quick helpful informative process and I walked away with new handset. Many thanks
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Barnstaple
Oh wow Warren, this is exactly the kind of experience we love to hear about 💥 It’s fantastic to know our colleague made everything easy, supported you along the way and helped you choose the phone that suits you best. Enjoy every moment with your new device 😊 -Arvind
Great service in store
Great service in store. Leah was very helpful.
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Barnstaple
Hey Jay, thank you for sharing this amazing 5⭐ review! We’re thrilled Leah gave you such an outstanding experience in our store. 🌟 -Veronica
Great Service
After setting a sim lock on my phone I managed to get it wrong and found myself locked out. I went into the Barnstaple store and the two lads working today couldn't be any more helpful. Many thanks lads.
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Barnstaple
Thank you so much for sharing this, Andy! We’re delighted the Barnstaple team could help you out and get you back up and running. 😊 -Veronica
Amazing customer service
Leah was amazing, very professional,calm,polite, friendly, Leah explained everything in full easy to understand detail. Leah is a massive credit to Barnstaple three store, amazing customer service. I upgraded my mi_fi box,& went on to a three SIM card as well.
Jordan originally set me with a three mi-fi box,three months ago,
Again Jordan was amazing, calm,polite, detailed in the explanation of the mi-fi box ins & outs, very professional, & friendly Leah & Jordan really are a massive credit to three store in Barnstaple, I would highly recommend them both for their expertise, knowledge, & professionalism. Hense why I went back into the three store in Barnstaple, for an upgrade
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Barnstaple
Paul, thanks a ton for sharing this! Leah and Jordan will be so happy to hear your kind words. We’re proud of the great service they provide, and it’s awesome to know you felt supported every step of the way :) -Ayesha
Staff are always very happy and…
Staff are always very happy and friendly in the Barnstaple store! Amazing service.
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Barnstaple
Hey Mac, that’s fabulous! 🎉 We’re thrilled our team made your experience go so seamlessly at our Barnstaple branch. 😊✨ -Veronica
Jordan was very helpful in choosing my…
Jordan was very helpful in choosing my iPhone and explaining how roaming works as I didn’t get the new changes. He even did my transfer for me as I had no clue what to do. Really helpful young man
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Barnstaple
Every great experience has a hero behind it. For you, Dawn, it was Jordan. We’re delighted to know he turned uncertainty into confidence, handled the transfer with precision, and made sure your new iPhone felt like home from the very first swipe. -Ashifa
Went in to the three store to sort my…
Went in to the three store to sort my phone out and Jordan was very helpful in helping me decide what phone I wanted giving me all the facts with what in each phone. It was a lovely experience
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Barnstaple
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Came into store to upgrade my phone and…
Came into store to upgrade my phone and walked away with a brand new IPad as well! Great service in store from Leah and Jordan! They transferred all of my data over from my old to new phone! Always a pleasure to deal with in the Barnstaple store!
February 20, 2026
Unprompted review
Reply from Three UK - 3Store Barnstaple
Hey Dorothy, thanks for sharing your lovely experience 😊 We're glad to hear Leah and Jordan at our Barnstaple store made the upgrade and setup feel so smooth for you. Hope you enjoy your new phone. -Arvind
Helpful and friendly team
Great customer service from friendly and knowledgeable staff. James was really helpful and nothing was too much trouble. Great team
February 17, 2026
Unprompted review
Reply from Three UK - 3Store Barnstaple
That’s what great service looks like! Huge shout‑out to James he made your visit special, and even happier to know it meant so much to you, Lauren. -Ashifa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.