Exceptionally good service from an assistant called Rob. Most helpful and friendly service I have ever received. Would rate higher if I could.
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See what reviewers are saying
Emma and Rob at the Basildon store were extremely helpful in connection with upgrading my phone. I would like to provide a further update - I visited Rob on 13th June and he kindly showed me how t... See more
Company replied
Emma at Basildon was fantastic, smiley and cheerful. Helped me straight away. Highly recommend this store!
Company replied
Robb saw me when I enquired about upgrading my contract. The last time I went into a phone shop was nearly a decade ago and I was well out of the loop. Robb explained everything perfectly to me in a r... See more
Company replied
Company details
About Three UK - 3Store Basildon
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
100 Town Square, SS14 1BX, Basildon, London, United Kingdom
- 01268520719
4.8
Excellent
60 reviews
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So helpful answered all questions and…
So helpful answered all questions and helped us find a a great deal for our daughter. Highly recommend as so knowledgeable
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Hey Kirsty, we’re so glad everything was sorted smoothly for your daughter. Thank you for sharing this wonderful 5⭐ review! -Veronica
Reply from Three UK - 3Store Basildon
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Emma was outstanding in helping us walk…
Emma was outstanding in helping us walk away with what we came in store to purchase she also went beyond to help us update our information and put in place things that was missing from our account
Thanks guys
December 22, 2025
Unprompted review
Reply from Three UK - 3Store Basildon
Woohoo, Tyler! 🎉 It’s fantastic to know Emma went above and beyond to get everything perfectly in place for you. Thank you for such a stellar 5 ⭐ review, you’ve truly made our day! -Kishan
Free Phones & Inadequate Security Checks
Someone went into this store and pretended to be me and took out a contract in my name. inadequate security checks. Did try ringing the store to speak with the store manager but no one answers the phone.
December 21, 2025
Unprompted review
Reply from Three UK - 3Store Basildon
Martin, we understand how concerning this situation must be, and we’re committed to resolving it quickly for you. Please reach out to us via live chat at https://bit.ly/3C43TKN so we can assist you right away. -Neha
Update grade success …
Went into store today for an upgrade for my daughter who is visually impaired. The guys in the store couldn’t be more helpful. Got the phone she wanted all fully set up in store . 1 happy daughter 👍🏼
Would recommend these guys to anyone . They helped people coming into store who was not even 3 customers.
December 10, 2025
Unprompted review
Reply from Three UK - 3Store Basildon
Now this is what we just love to hear, Cliff 🥰 This has made our day! We appreciate you taking the time to share this with us 😊 -Jade
Robb
Robb, was absolutly amazing, couldn't fault his service couldn't not have been more helpful. Patient and attentive.
December 8, 2025
Unprompted review
Reply from Three UK - 3Store Basildon
Thanks for your feedback, Jay, and it's lovely to hear that you enjoyed great customer service from Robb. We appreciate you taking the time to share this with us. -Michael
Amazing service
Robb was the customer service agent that served me. He was very good , professional & explained every detail of the information he gave me, as clearly as possible . His sale skills is outstanding.
Infact his service convinced me to get a new phone there & then although I only came in to store to ask for help with my iPhone.
December 4, 2025
Unprompted review
Reply from Three UK - 3Store Basildon
Thanks for this amazing 5⭐ review, Izuchi. We really appreciate you taking the time to send this over to us! Great work Robb🎉 -Jade
Carina from Basildon 3 Store
Carina at the Basildon 3 Store was brilliant. She was really friendly and did her best to communicate with me as a Deaf person. I felt comfortable and understood, and she made the whole experience so much easier. Thank you, Carina
November 21, 2025
Unprompted review
Reply from Three UK - 3Store Basildon
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Carina who helped me was very friendly…
Carina who helped me was very friendly and helpful, she went through everything and made sure I got the right plan I needed.
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Basildon
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Emma in store was fantastic can't…
Emma in store was fantastic can't thank her enough, 10 ********
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Basildon
Thanks for this fantastic 5⭐ review, Samantha. We appreciate you taking the time to send this over! Well done Emma 🎉 -Jade
Our assistant Emma was helpful
Our assistant Emma was helpful, patient and took her time to ensure we felt comfortable with the choices we made whilst being guided by her expertise.
November 10, 2025
Unprompted review
Reply from Three UK - 3Store Basildon
Thank you for the great review, Colleen. We're pleased Emma was thorough and patient taking you through each step with care :) -Scott
Cristina was extremely helpful
Cristina was extremely helpful, friendly & didn't rush through everything. Provided all the info. I needed & more.
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Basildon
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Every exceptional helpful and we felt very…
Every helpful and we felt very comfortable
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Basildon
Thanks for your feedback, Raymond, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Reply from Three UK - 3Store Basildon
Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Very helpful to an elderly phone user…
Very helpful to an elderly phone user and cleared issues on old phones to make them safe for family use
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Basildon
Thanks for this amazing 5⭐ review, Caroline. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Reply from Three UK - 3Store Basildon
Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service from Carina. We appreciate you taking the time to share this with us. -Michael
Best place
Best place, always professional and nice, highly recommend
November 2, 2025
Unprompted review
Reply from Three UK - 3Store Basildon
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Compliment Lewis In Basildon
I had the pleasure of meeting Lewis, today, customer advisor at Basildon branch. He was most helpful, patient and knowledgeable. 5 star service. Great discovery meeting. If only we had more of Lewis in stores it would be great. Thank you.
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Basildon
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Repairs for phone
Went down to the Basildon branch has i had a problem with both me an my wife phones..Lewis an Emma was the assistants working that day.they was both absolutely fantastic from the moment we got into shop so helpful and explained everything we needed to know .they talked us through everything wot was happening. Very very impressed by them both 👏 excellent,service
October 31, 2025
Unprompted review
Reply from Three UK - 3Store Basildon
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Emma watch set up
Emma set up the new watch and showed us all the features and how to set up to my preference
October 29, 2025
Unprompted review
Reply from Three UK - 3Store Basildon
Thanks for this fantastic 5⭐ review, Perry. We really do appreciate you taking the time to send this over! Great work Emma 🎉 -Jade
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