Emma and Rob at the Basildon store were extremely helpful in connection with upgrading my phone. I would like to provide a further update - I visited Rob on 13th June and he kindly showed me how t... See more
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Exceptionally good service from an assistant called Rob. Most helpful and friendly service I have ever received. Would rate higher if I could.
Company replied
Robb saw me when I enquired about upgrading my contract. The last time I went into a phone shop was nearly a decade ago and I was well out of the loop. Robb explained everything perfectly to me in a r... See more
Company replied
Made a phone call to the branch yesterday. Emma was incredibly helpful and instantly understood our problem. Called into the Basildon branch today and was made very welcome and got our account probl... See more
Company replied
Company details
About Three UK - 3Store Basildon
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
100 Town Square, SS14 1BX, Basildon, London, United Kingdom
- 01268520719
4.8
Excellent
61 reviews
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Adam was very helpful in setting up my…
Adam was very helpful in setting up my new phone and switching my number from o2. Great service
April 22, 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Thank you, Koki. We’re glad to hear you had such a positive experience and that your number transfer was handled with ease. Thanks for this amazing 5 ⭐ review. -Prabhjeet
I went into the tree store basildon…
I went into the three store basildon town centre where I was greeted nicely by a lady member of staff and once I gave a brief explanation of my reason for going into the store the lady was extremely helpful very clear and precise and I went away a very happy customer.
The lady who served me is a credit to your company
Many thanks from a very happy customer
April 22, 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Hi Anthony, it is great to hear your visit to our Basildon store left you feeling so well supported. Knowing our colleague provided such clear guidance and made your experience so smooth truly means a lot to us. -Manavata
Brilliant
Brilliant, very helpful and understanding. Thank you adam ans robb
April 15, 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Double the care, double the wow! We’re thrilled Adam and Robb looked after everything so wonderfully. Notes like yours, Jackie, always make us smile. -Ashifa
The member of staff Adam was very…
The member of staff Adam was very helpful and friendly experience.
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Basildon
That’s impressive, Caron 💫 We’re pleased that Adam offered such kind, steady support and made the whole experience feel pleasant. Wishing you bright moments ahead ❤️ -Arvind
Adam and robb did amazing very good…
Adam and robb did amazing very good team and good customer service
March 26, 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Hey Ms Wakefield, thank you for sharing this amazing 5⭐ review! We’re thrilled to hear that Adam and Robb gave you such a fantastic experience. -Veronica
Emma and adam was great service and…
Emma and adam was great service and very helpful with helping transfer my data to new phone
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Thank you for the brilliant 5⭐ feedback, Peter! Emma and Adam will be thrilled to know they made your data transfer smooth and stress‑free. We’re grateful you took the time to leave a review. -Ayesha
Reply from Three UK - 3Store Basildon
Darren, we’re thrilled the staff provided the support you needed. Thank you for the dazzling 5 ⭐ review. -Suhaas
In shop in Basildon Rob was amazing we…
In shop in Basildon Rob was amazing we had a very bad experience in another phone shop transferring a contract from a lost love one they got set up on new sims kept our numbers much better price very caring 10/10
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Basildon
That’s a fantastic shout out! A straight 10 on 10 for Rob really shows how much his care and effort meant to you. Turning a tough situation into a smooth, supportive experience and we hope you have a fantastic day. 🤗 -Kashish
Made a phone call to the branch…
Made a phone call to the branch yesterday. Emma was incredibly helpful and instantly understood our problem. Called into the Basildon branch today and was made very welcome and got our account problems dealt with without any fuss. Excellent service!
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Hi Steven! Thanks so much for sharing this. Emma and the Basildon team will be thrilled to know they made things easy and welcoming for you. We love hearing about days when problems get solved quickly and with a smile :) -Ayesha
Robb had amazing customer service 10…
Robb had amazing customer service 10 out of 10 best employee
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Hello Megan! We’re super happy to hear that Robb provided such excellent support throughout. Thanks so much for the 5⭐ review! -Veronica
Rob was very helpful and informative…
Rob was very helpful and informative sorted our problem with ease and put my mind to rest. He is a credit to your company.
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Basildon
John, we’re delighted Rob provided clear guidance and reassurance while resolving your issue. Thank you for your kind feedback. -Suhaas
Dealt with a gentleman called Adam
Dealt with a gentleman called Adam, very professional, very helpful.
Understood my needs and assisted me with everything
February 21, 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Thanks for sharing this lovely feedback, Emma 🌟 We’re so glad Adam gave you clear guidance and made the whole process feel easy. -Shivam
Rob was fantastic and it was a good 3…
Rob was fantastic and it was a good 3 experience
February 21, 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Thanks for this fantastic 5⭐ review, Ayomipe! We're thrilled to hear you received the perfect help from Rob and that it made your experience a great one. -Ayesha
Reply from Three UK - 3Store Basildon
Hi Phil, we’re delighted to hear that our team made your day! 🎉 Thank you for the amazing review. -Neha
Had really good experience very helpful…
Had really good experience very helpful and saved me money the staff explained stuff to me slowly as I have learning difficulties really good service
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Hello Tracey. We’re so glad our team could take the time to explain everything clearly and help you save money. It’s wonderful to know you felt supported and valued. ☺️ -Prabhjeet
Emma was so helpful and accommodating I…
Emma was so helpful and accommodating I was so happy with my purchase, she explained everything so thoroughly and she was super lovely! I would definitely recommend going here the service is impeccable! x
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Hi Monica, we’re thrilled by your amazing feedback and delighted that Emma’s thorough explanations and warm approach made your purchase such a fantastic experience. ☺️ -Prabhjeet
Reply from Three UK - 3Store Basildon
Thanks for taking the time to leave a 5 ⭐ review, Des 😊 We're glad to hear you’ve had a great experience 💙 -Arvind
Lovely helpful couldn’t do enough
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Hi Lisa, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Robb was very friendly and helpful…
Robb was very friendly and helpful looking at different options for me. Very friendly in there. Defo visit this place of business again.
January 11, 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Hey.
Thank you. We really appreciate your review. -Pete
Lovely staff alway willing to extra…
Lovely staff alway willing to extra mile and take time with their customers
January 9, 2026
Unprompted review
Reply from Three UK - 3Store Basildon
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
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