Hannah was absolutely incredible. Really understood what we wanted and did everything possible to help a smooth transfer to a new network and new phone. She is an absolute credit to your team. Please... See more
Company replied
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See what reviewers are saying
Hannah was the most amazing person I've ever had the pleasure of being served by. She was the most knowledgeable and and fun woman I've met thank you .
Company replied
Liam was polite and friendly.
Company replied
Wow, what a fantastic experience with Hannah from the three store in Bath. From the moment I walked through the door I received incredible guidance and knowledgeable experience from her. She had incre... See more
Company replied
Company details
About Three UK - 3Store Bath
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
23 Union Street, BA1 1RS, Bath, South, United Kingdom
- 01225460957
4.8
Excellent
41 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Liam was More than helpful
March 11, 2026
Unprompted review
Reply from Three UK - 3Store Bath
Hey Roy, that’s brilliant! 😊 We’re so pleased to know Liam delivered such positive and supportive service. Thank you so much for sharing your experience. -Neha
Liam was so helpful
Liam was so helpful, knowledgeable and solved the phone/sim problem.
A credit to your company.
He is worth investing in and should be on management training as soon as there is a place for Liam.
Thank you for professional service.
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Bath
Hi Sheila, we’re thrilled to hear this! 💙 Liam made everything smooth and hassle free by fixing your phone and SIM. Thanks for sharing your experience! -Neha
Hannah was very helpful
Hannah was very helpful, patient and clear in her explanation. She found me the best deal
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Bath
Absolutely fabulous! We’re glad Hannah was able to provide you with such great support. Thank you for taking the time to leave us a 5⭐ review! -Veronica
New phone
Liam was very helpful in helping me sort out my new contract, very informative and helpful explaining how it works and what will happen, can’t recommend this store enough. Thank you guys!!
February 15, 2026
Unprompted review
Reply from Three UK - 3Store Bath
Smart advice meets great value, and we’re thrilled that Liam could elevate your experience, Oliver, while securing you a deal worth recommending. -Ashifa
Reply from Three UK - 3Store Bath
Hey Riccardo, that’s brilliant! We’re so glad Brock was able to help and that everything went smoothly for you. Thanks for the amazing 5⭐ review! -Veronica
Great service gave me all the info I…
Great service gave me all the info I needed
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Bath
Hey Susan! That's phenomenal! We’re delighted you celebrated your joyful experience with a shining 5 ⭐ -Ashifa
Liam is very helpful
Been coming into three for years since I’ve moved here always helpful and friendly and Liam helped me upgrade my phone quickly and set it up for me so I didn’t lose anything
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Bath
We really appreciate your continued trust, Sean 💙. It’s wonderful to hear our team has always been welcoming, and that Liam ensured your upgrade was quick and stress‑free. -Shivam
Super efficient service
Hannah was super efficient and helped me to upgrade my phone and plan quickly without any fuss at all. Thank you!
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Bath
Hey.
Thank you. We really appreciate your review. -Pete
Very helpful with sorting out my issues. Thank you Liam.
Liam was very helpful in sorting out my phone issues
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Bath
Wonderful to know Liam was able to resolve your phone problems quickly! 🎉 Christopher, thank you for your lovely feedback! 😊 -Ayesha
Hannah and George went above and beyond…
Hannah and George went above and beyond to help us out with our account and new phone, great knowledge and customer service
January 3, 2026
Unprompted review
Reply from Three UK - 3Store Bath
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Excellent service and knowledge from…
Excellent service and knowledge from Tom & Liam.
December 30, 2025
Unprompted review
Reply from Three UK - 3Store Bath
What a sweet 5 ⭐ rating, Robert! Tom and Liam is truly exceptional. Thank you for sharing this, it means so much to us! 😊 -Prabhjeet
Tom and Liam were both incredibly…
Tom and Liam were both incredibly helpful and knowledgeable and did great deals for both myself and my husband.
December 30, 2025
Unprompted review
Reply from Three UK - 3Store Bath
Hi Alison, thanks so much for sharing your experience! We’re so happy to know everything went smoothly for you both. Your feedback means a lot, and we can’t wait to welcome you back! ☺️ -Kashish
Came in for a new tablet and they were…
Came in for a new tablet and they were so friendly in there. Amazing service very knowledgeable and walked happy thank you
December 19, 2025
Unprompted review
Reply from Three UK - 3Store Bath
Hey.
Thanks! Your review is really appreciated. -Pete
Reply from Three UK - 3Store Bath
Hi there.
Awesome stuff. Thanks for the 4 stars. -Pete
Bought an upgrade great service
I came in to find an upgrade for my current phone and didn't really know what I was looking for however the guy that served me was really knowledgeable and I ended up saving money but with a much better phone. They even helped put a screen protector on and made sure that I walked out working . Great service
December 5, 2025
Unprompted review
Reply from Three UK - 3Store Bath
Thanks for the fantastic 5 ⭐ review! We’re thrilled our team gave a smooth upgrade experience, saved you money, and set everything up perfectly. -Shivam
Reply from Three UK - 3Store Bath
We appreciate you taking the time to leave a 5* review. Thanks for your feedback and we’ll make sure this is passed on! -John
Reply from Three UK - 3Store Bath
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Excellent service.
Hannah was very knowledgeable and got us a great deal on our new handsets for the business.
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Bath
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Excellent
Adam was very helpful transferring my information over to my new phone. New phones can be very daunting but this experience made it very easy.
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Bath
Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service from Adam with your phone transfer. We appreciate you taking the time to share this with us. -Michael
Adam was very helpful he services with Adam in Bath store…
The services with Adam in Bath store was very impressive and he was very helpful and he he showed his best customer service. He is a very cheerful person. I wanted to enquire on my contract and ended up taking another contract as he explained everything in detail. The advantages of my new contract. Im so impressed with my new honour ipad with a keyboard.
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Bath
That's wonderful MS Fainah, it's always pleasant to speak with a cheerful caring person like Adam. Best of luck with your new device :) -Scott
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