Daniel was absolutely amazing, so approachable and extremely friendly. So patient and understanding. As I'm not tech savvy! He definitely sold 3 network to me. So ordered the new Samsun... See more
Company replied
Location
Switch locationUnit 15C, Forestside Shopping Centre, Belfast, BT8 6FX Belfast, North, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was torn between two models recently, but Edgaras gave honest pros and cons without pressure. Went with the iPhone and got the phone, case, screen protector, and charger for under budget. Transfer w... See more
Company replied
Great experience in this store...staff were incredibly helpful & knowledgeable about offers & the best deals. Very pleasant & easy to deal with. Shout out to Mark, Daniel & Claire who all helped me du... See more
Company replied
I originally went instore for a query for my mum and came out saving myself a lot of money! Daniel and Claire were very patient and understanding with my elderly mother. Excellent customer service.
Company replied
Company details
About Three UK - 3Store Belfast (Forestside)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 15C, Forestside Shopping Centre, Belfast, BT8 6FX, Belfast, North, United Kingdom
- 02890649842
4.8
Excellent
62 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Three UK - 3Store Belfast (Forestside)
Hi there! We’re thrilled that you had such a great experience setting up your 5G router. Thank you so much for the wonderful 5⭐ review! -Veronica
Reply from Three UK - 3Store Belfast (Forestside)
Hey Mary, that’s impressive! We’re thrilled that Ed made your experience a pleasant one. 😊 -Veronica
Daniel was so helpful
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Forestside)
Hello Fiona 😊, thank you for the wonderful review. We’re delighted to receive such kind words about Daniel. -Suhaas
Great experience and very happy with…
Great experience and very happy with the service today purchasing and upgrading my iPhone. Edgaras was very helpful today with helping me decide.
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Forestside)
Hello Miss Gilvary, it’s wonderful to hear your upgrade went so well! 📱 We’re pleased Edgaras provided the guidance needed to help you decide. Congratulations on your iPhone, we're glad we could help get everything sorted for you. -Kishan
Clare has been exceptional kind helping…
Clare has been exceptional kind helping me set up my email address also edgar hekped also .Wish there was more clares in the world sych an add for3
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Forestside)
Hi Ann, thanks for letting us know this was your experience with Clare and Edgar. We'll get your feedback passed on! -John
Thank you Michael
Thank you Michael for all your help in store and helping me select my new phone
Also for transferring everything over for me. Great service 😀
January 11, 2026
Unprompted review
Reply from Three UK - 3Store Belfast (Forestside)
We're so happy to hear that Michael was able to provide you with such a 5⭐ experience, Michelle! Really makes our day 🥰 -Jade
Reply from Three UK - 3Store Belfast (Forestside)
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
If your signal has dropped in recent months don’t hang around move to another provider.
I was with Three for 16 years and had no signal issues until July 2025. Since then the signal in my area dropped to no bars. I was able to WI/Fi call but that was no good if I step outside my door and for the the next mile I had no signal at all. I would have stayed with Three and gave them a fair chance to fix the issue to no avail. So as of December 5 months on from only been able to wi fi call at home I moved to Tesco Mobile. This is something I should have done in the summer as despite promises the fault was never resolved. I’m also getting a much better deal with Tesco and no roaming charges.
It was only when I requested my PAC code Three offered deals including 70 days roaming pass which gave me a chuckle. I’d get free calls in Europe but not in my driveway. I must have had 30 calls with Three in the 5 months since this issue started and it was like starting a new conversation every time. What’s even more laughable is adverts on TV saying 2 networks are better than one now they have merged with Vodafone. The reality is there is no sign of that sharing masts happening in my area in the immediate future according to the last person I spoke to before leaving three.
I’m pleased to say I’m sitting on 4 bars with Tesco Mobile and I knew their signal was good in my area as in our household 2 family members were already with Tesco and have been for years.
My message to Three is when masts go down don’t string your customers along for months. Fix the problem. My message to everyone else who is having signal issues with Three is to move to another provider if your issue isn’t resolved within a reasonable period of time. Don’t leave it 5 months like I did.
December 20, 2025
Unprompted review
Reply from Three UK - 3Store Belfast (Forestside)
Hello there.
We are sad to hear about the issues you are experiencing and that we weren't able to resolve this for you before you decided to leave.
We understand your frustration regarding the network performance and the experience you had while speaking to the support team. We are always working to improve our network and services, and we appreciate you sharing these specific details about your experience.
While a 1-star review isn't what we hope for, we thank you for taking the time to provide this valuable feedback as it helps us identify where we need to do better. -Pete
Daniel was very helpful answered all…
Daniel was very helpful answered all the questions I asked and was very informative
December 20, 2025
Unprompted review
Never open for advertised opening…
Never open for advertised opening hours. Staff disinterested. No eye contact and were busy playing on iPads
December 18, 2025
Unprompted review
Reply from Three UK - 3Store Belfast (Forestside)
Hi Jenny, we’re really sorry to hear about your experience. This definitely isn’t the level of service we aim to provide. We’d love the opportunity to look into this further. Please reach out to us using this link: https://bit.ly/3C43TKN. -Ayesha
Professional yet personal service
The attention and professional advice given by Clare made the experience straight forward and easy to change phone as well as network provider.
December 13, 2025
Unprompted review
Reply from Three UK - 3Store Belfast (Forestside)
Hey Kevin, that’s marvelous! A big shoutout to Clare for providing such amazing support. Thank you for taking the time to leave us a 5⭐ review! -Neha
Reply from Three UK - 3Store Belfast (Forestside)
Hey Alastor, that’s exactly what we love to hear from our customers! Your feedback truly means a lot to us 😊 -Ayesha
Reply from Three UK - 3Store Belfast (Forestside)
That’s fantastic, Joleen! We’re glad you got the help you needed. Thank you for taking the time to give us your feedback. -Manavata
Amazing and very professional service
Amazing and very professional service, great staff very helpful. Wish I could sign new contract more offen with this team 😁
December 8, 2025
Unprompted review
Reply from Three UK - 3Store Belfast (Forestside)
We appreciate that, Artur! Thanks for a wonderful review -Scott
Really good service
Really good, personal service. Excellent knowledge of the products. Thank you
December 5, 2025
Unprompted review
Reply from Three UK - 3Store Belfast (Forestside)
That's lovely to hear. We're glad you found the staff personable and helpful for your needs :) Thanks, Hedley -Scott
Very helpful!!!
Very helpful!!!! Really appreciated the customer service provided!😀
December 5, 2025
Unprompted review
Reply from Three UK - 3Store Belfast (Forestside)
That's awesome, Dr Stanton! We appreciate you too :) -Scott
The girl that served me was very…
The girl that served me was very friendly and very knowledgeable. Full of chat and couldn't do enough to help answer any questions or queries I had. While visiting a few different phone shops, this has to be the best service I received. I'm sure the member of staffs name was clare
December 4, 2025
Unprompted review
Reply from Three UK - 3Store Belfast (Forestside)
Thank you for a fantastic review, Mike! Chatty and cheerful, we're glad Clare made you feel welcome and listened to -Scott
Clare was very friendly and gave us…
Clare was very friendly and gave us useful information. We had a good experience.
November 19, 2025
Unprompted review
Reply from Three UK - 3Store Belfast (Forestside)
Hi there, thanks for getting in touch with us about this, we’re so happy to hear this has been your experience, we’ll certainly pass your feedback on! -John
Great service by Calum
Great service by Calum. Super helpful and knowledgeable
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Belfast (Forestside)
Thanks for this fantastic 5⭐ review, Shehzaad. We really do appreciate you taking the time to send this over! Great work Calum 🎉 -Jade
Girl was lovely so helpful
November 3, 2025
Unprompted review
Reply from Three UK - 3Store Belfast (Forestside)
Thanks for this amazing 5⭐ review. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.