Drew was amazing he has been trying very hard to help me over my fraud case. Sadly the Three organisation has let us both down. I have been promised a resolution by Three over and over but thus far... See more
Company replied
Location
Switch locationUnit S1, East Mall, Castlepoint, Castle Lane West, BH8 9UZ Bournemouth, South, GB
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See what reviewers are saying
I visited with my partner as he needed a new phone, and Drew was fantastic. He helped us straight away, talked us through all the available options, and made the entire process quick and hassle-free.... See more
Company replied
Ross, Customer advisor at Castle point shopping parkwas outstanding. Very knowledgeable and very pleasant to communicate with. Like talking to a brother. Transferred all my apps and sorted my pac code... See more
Company replied
I met Ross the customer service man when I bought new mobile on Xmas Eve. He was very informative and explained the contract. I had issues a fortnight later after my temporary number was appearing... See more
Company replied
Company details
About Three UK - 3Store Bou'm'th (Castlepoint)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit S1, East Mall, Castlepoint, Castle Lane West, BH8 9UZ, Bournemouth, South, United Kingdom
- 01202527387
4.9
Excellent
106 reviews
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Very helpful service from Ross
Very helpful service from Ross. Helped my mum no end.
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thanks so much for this! 😊 We’re really glad to hear Ross was able to help, especially with your mum. It’s great to know the support made things easier. If you ever need anything else, we’re always here to help! -Ayesha
Ross was great and made things super…
Ross was great and made things super easy to upgrade my phone today. Great expertise and very knowledgeable. Lovely guy too!
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thank you so much for sharing this lovely feedback, Lottie! We're delighted to hear that you had such a positive experience with Ross. -Afaq
Excellent customer service 👏with Ross
Excellent customer service 👏with Ross
Thank you
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi Thresia, great to hear about your experience — it’s lovely to know Ross provided such attentive and friendly service during your visit. -Shivam
I had to resolve lots of things to…
I had to resolve lots of things to resolve for my son and myself and Abu was absolutely amazing!!!🤩He did everything for us and more🥰Thank you Abu😉
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hey there, we’re thrilled to hear that Abu provided such exceptional support for you and your son, and that you left feeling confident and fully sorted. Thanks for your amazing feedback 😊 -Maryalex
Abu was extremely helpul and patient
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hey Linda, thank you for the brilliant 5⭐ rating. We're delighted Abu made things easy and comfortable for you. -Maryalex
Customer service was amazing and…
Customer service was amazing and quickly rectified issue
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
That’s impressive 🌟 Jamie, We’re delighted the team stepped in quickly and resolved things so smoothly for you. Here’s to more standout moments ahead ✨ -Arvind
Simon in store as branch manager was…
Simon in store as branch manager was exceptionally professional and helpful
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thanks, Mike. Really pleased to know Simon provided such clear and professional help. -Suhaas
Both Ross and Simon were extremely…
Both Ross and Simon were extremely helpful and spent time to ensure we had the best deal which suited our needs. Highly recommend them 👍
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
That’s wonderful to hear, Karen 🌟 We’re so glad Ross and Simon took the time to help you find the right deal and made the experience such a positive one. Thanks for sharing your feedback 💙 -Samad
So grateful to Abu for his simple explanations
I had struggled with choosing a new phone/contract on the app. Abu was SO helpful. I asked him to make it very simple for me. He really listened and explained clearly and simply
April 29, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thank you, Susan, for such a lovely review! We’re delighted to hear that Abu took the time to really listen and make everything simple and clear for you. 🥰 -Prabhjeet
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi James, thank you for your 5 ⭐ review! It's fantastic to hear that you received excellent support from Ross. -Afaq
Ross was very helpful and professional
Ross was very helpful and professional, excellent service!!
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
We appreciate your feedback, Ian! It’s wonderful to know Ross provided the support you needed. -Suhaas
I have had more than 5 star assistance…
I have had more than 5 star assistance from Drew. He is so patient, warm and attentive. Nothing is too much for him especially as I have no technology skills at all. I can’t thank him enough. Promote him- he’s fantastic. Thank you for your time which has been over and bone. Promote him please.
April 22, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Linda, this is such a heart‑warming review! 🥰 Drew’s patience and kindness are exactly what we love to see, and we’re so grateful you shared your experience. -Ayesha
Absolutely fantastic experience with…
Absolutely fantastic experience with Ross he sorted my problem was very friendly and very knowledgeable, highly recommend coming to the shop and seeing him. Thanks
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thanks so much for the fantastic feedback, Matthew. We’re really pleased to hear that Ross gave you such outstanding support and made everything clear for you. It’s wonderful to know you’d recommend us. 😊 -Neha
Ross was very helpful and informative
Ross was very helpful and informative
April 19, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thank you for the 5⭐ review, Alberto! We’re super happy to hear that Ross provided excellent support throughout. -Neha
I am happy with the service from Ross…
I am happy with the service from Ross today. Thank you
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thank you, Aster! We’re delighted Ross provided attentive service today. Your kind words mean a lot. -Suhaas
Ross helped resolve my issues with…
Ross helped resolve my issues with phone & internet on my arrival from a
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hey Gareth 🎉 Thanks for sharing the love! We’re thrilled that Ross showed such expertise and got those phone and internet bits sorted for you. Wishing you many smiles ahead 🌈 -Arvind
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thanks so much, Jacqueline. We’re delighted to hear Abu was able to step in and get your phone sorted. Your feedback means a lot to us. -Manavata
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi there, that’s what we love to hear! 🎉 Thank you for the amazing 5⭐ review. -Samad
Very good service from Three
Very good service from Three. I bought a new phone and the whole process was smooth and easy. Drew was especially helpful, professional, and friendly. Very happy with the service overall.
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thank you for leaving this lovely feedback Jalil! It’s great to hear that your experience with Drew was so positive and that everything went smoothly from start to finish. -Afaq
Ross was so helpful & we did not feel…
Ross was so helpful & we did not feel rushed despite other customers waiting. Ross was amazing!
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thanks a ton, Paula! 🎉 We’re so glad everything went perfectly with Ross, here’s to great things ahead. We can’t wait to welcome you back again! 🥰 -Kashish
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