Ross was extremely helpful and fixed my problem within a few minutes. Highly efficient and clued up ♡
Company replied
Location
Switch locationUnit S1, East Mall, Castlepoint, Castle Lane West, BH8 9UZ Bournemouth, South, GB
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See what reviewers are saying
Drew was amazing he has been trying very hard to help me over my fraud case. Sadly the Three organisation has let us both down. I have been promised a resolution by Three over and over but thus far... See more
Company replied
I visited with my partner as he needed a new phone, and Drew was fantastic. He helped us straight away, talked us through all the available options, and made the entire process quick and hassle-free.... See more
Company replied
Ross, Customer advisor at Castle point shopping parkwas outstanding. Very knowledgeable and very pleasant to communicate with. Like talking to a brother. Transferred all my apps and sorted my pac code... See more
Company replied
Company details
About Three UK - 3Store Bou'm'th (Castlepoint)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit S1, East Mall, Castlepoint, Castle Lane West, BH8 9UZ, Bournemouth, South, United Kingdom
- 01202527387
4.9
Excellent
108 reviews
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Ross was so helpful & we did not feel…
Ross was so helpful & we did not feel rushed despite other customers waiting. Ross was amazing!
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thanks a ton, Paula! 🎉 We’re so glad everything went perfectly with Ross, here’s to great things ahead. We can’t wait to welcome you back again! 🥰 -Kashish
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Wow, we absolutely love hearing this, Ben! Thank you for the feedback. Enjoy the rest of your day. -Afaq
Great customer service everything was…
Great customer service everything was explained clearly and smoothest transaction. Drew helped alot with a fast sign up with 3.
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thanks so much, Steven. We’re glad the service was clear, easy and quick for you. Drew will be pleased to know his help made a difference. 🤗 -Ayesha
Incredible service
Drew was extremely helpful and friendly. Customer service in store was impeccable, very informative and knowledgeable. Would highly recommend anyone coming into the Bournemouth castle point store.
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
That’s awesome to hear! We’re delighted Drew made your visit to our Bournemouth Castle Point store such a positive experience. It’s wonderful to know his friendly and knowledgeable approach left a strong impression and that the service felt truly impeccable. 😇 -Prabhjeet
Fantastic service two great employees I…
Fantastic service two great employees I the three store castlepoint it was like going back 20 years, Ross a manager and mertin a staff member awesome service polite knowledgeable just great service thank you mr Noel coyle
March 31, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thank you for the brilliant review, Noel! We’re so pleased that Ross and Mertin gave you such a great experience at our Castlepoint branch. 🌟 -Veronica
Very happy with the good customer …
Very happy with the good customer service I got with Abu he was so helpful with telling me about broadband and phone with 3 also later on I saw Ross and told me about my phone connection I would highly recommend castlepoint 3 for helping me as I'm not tecn person
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thank you for sharing your experience, Rosie! It’s wonderful to hear that Abu supported you with your broadband and device, and that Ross was able to guide you with your connection. We’re so glad our Castlepoint team made everything easier for you. 💛 -Veronica
Adam was excellent and very helpful
Adam was excellent and very helpful! ⭐️⭐️⭐️⭐️⭐️
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi Grace, your words truly spotlight Adam's dedication 🚀 Insights like yours inspire us all and we value the effort you've taken to share this with us. -Arvind
Adam was really helpful.... …
Adam was really helpful when I went to the Bournemouth store today & quickly sorted the problem I had. He was very pleasant, polite & professional
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
That's wonderful to hear, Vivian! 🌟 A big shoutout to Adam at our Bournemouth branch for providing such amazing support. 🙌 Thank you for sharing your lovely feedback. -Veronica
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Kay, thank you for sharing your experience with Ross. It’s amazing to hear how confidently he supported you and how smoothly everything went. -Manavata
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thank you for the superb 5⭐ review, Paulo! 😊 We’re delighted to hear everything went so smoothly for you. -Veronica
Ross
Ross, who looked after was excellent as usual. Helped me through the process effortlessly.
Very pleased with the service as always.
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thank you for sharing this feedback! Ross will be thrilled to know his support made such a difference to you. 🌟 -Veronica
Drew at the Three Shop Castlepoint
Drew was amazing he has been trying very hard to help me over my fraud case. Sadly the Three organisation has let us both down. I have been promised a resolution by Three over and over but thus far it's failed every time. I now have to wait another 10 days for a bill adjustment which has been promised before and not materialised.
Again Drew has tried his best but with appalling back up from The Three Team, this the nightmare continues into its 7th week.
Obviously various departments within the Three organisation do not communicate with each other.
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hey there, it’s fantastic to hear that Drew made your visit so seamless. Your feedback means a lot to us, and we’re thrilled he left such a positive impression. 🥰 -Kashish
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Bravo! 🎊 We’re thrilled to hear that Ross made your experience remarkable. Thank you for sharing such an outstanding 5 ⭐ review. -Afaq
Drew was an amazing help and was happy…
Drew was an amazing help and was happy to answer any questions.
Really good experience.
March 15, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thanks so much, Dylan ! We’re delighted you had such a positive experience with Drew , and your kind words mean the world to our team. 😊 -Neha
We were served by drew who was…
We were served by drew who was extremely helpful. He answered all our questions and was very professional without speaking in term we didn’t understand.
March 15, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Keisha, thank you for sharing such incredible feedback. Drew clearly made everything clear, comfortable, and easy to follow, and your message really highlights the care he brings to every interaction. -Manavata
Very quick to sort phone and tablet
Knowledgeable and swift service form Abu
March 15, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hey Peggy, thank you for sharing this amazing 5⭐ review! We’re thrilled Abu gave you such a fantastic experience. 🎉 -Veronica
Ross was an excellent rep
Ross was an excellent rep. Answered everything fully. Very impressed.
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hey Dave, that’s wonderful to hear! We’re glad Ross was able to help so clearly and professionally. 🌟 -Veronica
Drew has excellent customer service
Drew has excellent customer service, I am a returning customer to three and am very pleased with the service received.
Drew needs Saturdays and Sundays off and would like to work Mon- Fri. I feel you should honor this as he is very good at his job.
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Sue, it is great that Drew provided such exceptional and professional assistance. Thank you for your valuable feedback. -Suhaas
I was served by Ross who was quite…
I was served by Ross who was quite knowledgeable of his work. Ross went above and beyond to make sure I got what I wanted. Humble and respectful. Thank you Ross
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Absolutely fabulous, Musekiwa! We’re glad Ross was such a great help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
Easy purchase everything explained…
Easy purchase everything explained easily.
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thank you so much, Neal! 🎉 We’re delighted we could support you in just the way you needed. Wishing you a truly wonderful day! ☺️ -Kashish
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