Had such a great experience walking in store, Ross was so welcoming and knowledgeable and asked us great questions to ensure we were getting a product/plan that suited us! We left with everything all... See more
Company replied
Location
Switch locationUnit S1, East Mall, Castlepoint, Castle Lane West, BH8 9UZ Bournemouth, South, GB
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See what reviewers are saying
Drew was amazing he has been trying very hard to help me over my fraud case. Sadly the Three organisation has let us both down. I have been promised a resolution by Three over and over but thus far... See more
Company replied
Ross was extremely helpful and fixed my problem within a few minutes. Highly efficient and clued up ♡
Company replied
I visited with my partner as he needed a new phone, and Drew was fantastic. He helped us straight away, talked us through all the available options, and made the entire process quick and hassle-free.... See more
Company replied
Company details
About Three UK - 3Store Bou'm'th (Castlepoint)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit S1, East Mall, Castlepoint, Castle Lane West, BH8 9UZ, Bournemouth, South, United Kingdom
- 01202527387
4.9
Excellent
111 reviews
Asks customers to review
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Drew was amazing upgraded my contracts…
Drew was amazing upgraded my contracts without any issues not like on line or the three app,that’s how you do it go and see Drew at castle point Bournemouth store
December 15, 2025
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi Justin, this is what we love to hear from out customers! Thanks so much for letting us know about your experience, we'll certainly pass your feedback on, -John
Sonia was amazing so helpful and…
Sonia was amazing so helpful and professional.
December 2, 2025
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Awesome! We're glad you had great service from Sonia :) Thanks for a 5 star review, Tylor -Scott
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Awesome stuff. Have a wonderful day -Maxine
Amazing company Ross first class…
Amazing company Ross first class service best phone company in the uk
December 1, 2025
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
That means the world to us, Graham! We're glad Ross left a great impression, and we certainly appreciate your review :) -Scott
Ross was very helpful with my travel…
Ross was very helpful with my travel pack simcard.
December 1, 2025
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
That's great, Sam -Maxine
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Abu was so helpful explaining how to…
Abu was so helpful explaining how to use my phone more effectively. I always receive great support from 3 in castle lane in Bournemouth, thank you!
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thanks for this fantastic 5⭐ review, Lorraine. We appreciate you taking the time to send this over! Well done Abu 🎉 -Jade
The service was excellent
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thanks for this fantastic 5⭐ review. We really do appreciate it! Have a great day 😊 -Jade
Recommended
Patient, knowledgeable, polite. Great service & shop.
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thanks for this fantastic 5⭐ review, Sara. We really do appreciate it! Have a great day 😊 -Jade
Amazing service he has given me
Amazing service he has given me . I’m very very happy
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi.
Thanks! Your review is really appreciated. -Pete
Great customer service
Great customer service online and in store. They were super helpful explaining and setting up my new home broadband hub. Abu and David!
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Assistant Abdu helped solve the closing…
Assistant Abdu helped solve the closing of my fathers broadband account. He was very helpful and great customer service
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thanks for your feedback, Mark, and it's lovely to hear that you enjoyed great customer service from Abdu with your father's account closure. We're sad that he has cancelled, but appreciate you taking the time to share this with us. -Michael
Ross at the Castlepoint branch sorted…
Ross at the Castlepoint branch sorted out my wife’s phone and also set me up on a cheaper package than what I was already on. Very happy with the service
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Hi Nick, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
David was very patient and gave me all…
David was very patient and gave me all the information I needed.
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thanks for this amazing 5⭐ review, Shanta. We really do appreciate you taking the time to send this over! Well done David 🎉 -Jade
Was helped again today by Ross who is…
Was helped again today by Ross who is the kindest and most patient person I have ever met in a 3 store. Nothing is ever too much trouble. I also observe this as he helps others. It makes such a difference when technology is overwhelming for people like me!! Thank you
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thanks for this amazing 5⭐ review, Sian. We really do appreciate you taking the time to send this over! Well done Ross 🎉 -Jade
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
That's great that you had a satisfying conversation with Abu, Mohammed :) Thank you for writing a 5 star review -Scott
Drew
Drew, fantastic guy and great help. Explained, answered all my questions and solved my phone problems.
Also discussed new contracts available
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thanks for this amazing 5⭐ review, Gail. We really do appreciate you taking the time to send this over! Well done Drew 🎉 -Jade
Ross was very helpful and got me sorted…
Ross was very helpful and got me sorted for what I need for now. Lovely guy!
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thanks for this amazing 5⭐ review, Stanley. We really do appreciate you taking the time to send this over! Well done Ross 🎉 -Jade
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Aross is a kind and tall to me friendly.
November 4, 2025
Unprompted review
Reply from Three UK - 3Store Bou'm'th (Castlepoint)
Thanks for your feedback, Razia, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
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