Three UK - 3Store Bridgend Reviews 34

TrustScore 4.5 out of 5

4.7

17 Caroline Street/1 Adare Street, CF31 1DN Bridgend, South, GB


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Rated 5 out of 5 stars

Dan was very friendly when entering the store and made me and my family feel very welcomed . He sorted out my mum issue on her device and then sorted out a new device for myself all while giving top q... See more

Company replied

Rated 5 out of 5 stars

Staff were incredibly helpful - I could not have wished for me as I am totally hopeless re mobile phone technology.

Company replied

Rated 5 out of 5 stars

Absolutely superb service from Sam in Bridgend branch. Emma & I are blown away just how good Sam is with mobile phone & IT + apps - fantastic customer service. 12 out of 10 Thank you Sam for all y... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Bridgend

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 17 Caroline Street/1 Adare Street, CF31 1DN, Bridgend, South, United Kingdom

  • 1656667658

4.7

Excellent

TrustScore 4.5 out of 5

34 reviews

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Rated 5 out of 5 stars

Staff were incredibly helpful

Staff were incredibly helpful - I could not have wished for me as I am totally hopeless re mobile phone technology.

May 21, 2026
Unprompted review
Three UK - 3Store Bridgend logo

Reply from Three UK - 3Store Bridgend

Thank you so much, Rhian, for sharing this lovely review. We’re delighted to hear that the team members made everything clear and comfortable for you. -Maryalex

Rated 5 out of 5 stars

Dan was very patient and helpful.

Dan was very patient and helpful.

May 11, 2026
Unprompted review
Three UK - 3Store Bridgend logo

Reply from Three UK - 3Store Bridgend

Hi Judith! Glad to hear Dan took the time to guide you with care and clarity. We appreciate you sharing this. -Suhaas

Rated 5 out of 5 stars

Dan was extremely helpful

Dan was extremely helpful, polite and knowledgeable, he made my experience in your store a positive experience. Would definitely recommend your store to family and friends.

May 4, 2026
Unprompted review
Three UK - 3Store Bridgend logo

Reply from Three UK - 3Store Bridgend

Jacqueline, thank you for sharing this with us. We’re pleased Dan was able to help during your visit, and we value your recommendation. -Suhaas

Rated 5 out of 5 stars

Jacob was a great help

Jacob was a great help, made upgrading my phone an easy experience and had a great chat while waiting

May 2, 2026
Unprompted review
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Reply from Three UK - 3Store Bridgend

That’s impressive, Rob 🎉 Brilliant to know Jacob offered such stellar expertise while ensuring your device upgrade was spot-on. Wishing you the sweetest moments ahead 💗 -Arvind

Rated 5 out of 5 stars

Dan was absolutely brilliant upgrade…

Dan was absolutely brilliant upgrade this man

May 2, 2026
Unprompted review
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Reply from Three UK - 3Store Bridgend

Hey David, that’s so heartwarming! We’re overjoyed to hear how happy you were with Dan’s support, and we truly appreciate your glowing 5 ⭐. -Ashifa

Rated 5 out of 5 stars

Dan was very friendly when entering the…

Dan was very friendly when entering the store and made me and my family feel very welcomed . He sorted out my mum issue on her device and then sorted out a new device for myself all while giving top quality service and getting best value for money . He is very good sales person and would recommend anyone to the store in Bridgend store

May 2, 2026
Unprompted review
Three UK - 3Store Bridgend logo

Reply from Three UK - 3Store Bridgend

This truly brightened our day ✨ Dean, We’re thrilled that Dan created such a welcoming moment for you and your family in Bridgend, sorted your mum’s device, and guided you to a new one with real care and value in mind. Your recommendation is our greatest compliment ❤️ -Arvind

Rated 5 out of 5 stars

Friendly helpful and done every think…

Friendly helpful and done every think we needed

May 1, 2026
Unprompted review
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Reply from Three UK - 3Store Bridgend

We’re overjoyed by your feedback, Andrea! Our team’s care and support made your experience truly uplifting. It was such a joy to serve you. -Ashifa

Rated 5 out of 5 stars

The adviser in Three

The adviser in Three, Dan, is an asset to your company. He was very knowledgeable and was able to deal with everything I needed.

April 2, 2026
Unprompted review
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Reply from Three UK - 3Store Bridgend

Lovely! We absolutely love hearing this. We’re so glad you received the best support from Dan, and we can’t wait to welcome you back soon, Olive! 😉 -Kashish

Rated 5 out of 5 stars

Sam Bridgend Branch superb service

Absolutely superb service from Sam in Bridgend branch. Emma & I are blown away just how good Sam is with mobile phone & IT + apps - fantastic customer service. 12 out of 10

Thank you Sam for all your service patience & assistance. You are a star ⭐️

April 1, 2026
Unprompted review
Three UK - 3Store Bridgend logo

Reply from Three UK - 3Store Bridgend

Thanks so much, Ian! We’re absolutely thrilled to hear how incredibly Sam supported you both. His tech expertise and outstanding care clearly made a huge impact, and it’s amazing to know he delivered such an unforgettable experience. He truly stands out. -Manavata

Rated 5 out of 5 stars

Jacob

Jacob, was very professional and very very helpful

March 13, 2026
Unprompted review
Three UK - 3Store Bridgend logo

Reply from Three UK - 3Store Bridgend

Andrew, we’re thrilled Jacob’s approach made your experience feel positive. Your feedback means a lot to us. -Suhaas

Rated 5 out of 5 stars

Came to do a phone upgrade and Sam made…

Came to do a phone upgrade and Sam made the process very easy. Bex helped to set up the phone and will recommend to friends.

March 7, 2026
Unprompted review
Three UK - 3Store Bridgend logo

Reply from Three UK - 3Store Bridgend

Thank you for sharing your experience, Georgia 🙌✨. We’re so pleased that Sam and Bex were able to guide you through your upgrade and make your phone setup quick and stress free. Your recommendation truly means a lot to us 🥰 -Neha

Rated 5 out of 5 stars

Ease of use

Ease of use, lovely staff, Sam was great, he helped me understand what I need to do as next steps and set up my new device 10 out of 10, perfect, thank you x

March 4, 2026
Unprompted review
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Reply from Three UK - 3Store Bridgend

That’s fantastic to hear, Teresa! 🎉 Sam will be so pleased to know he made things easy for you. 🙌 -Veronica

Rated 5 out of 5 stars

Dan was very friendly and very helpful

Dan was very friendly and very helpful, very knowledgable, set up new phone for me, which i was very grateful for.

February 12, 2026
Unprompted review
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Reply from Three UK - 3Store Bridgend

Hello, Karen! We’re delighted to hear that Dan’s support made setting up your new phone such a smooth and positive experience. Thank you for sharing this! ☺️ -Prabhjeet

Rated 5 out of 5 stars

Excellent

Very friendly, explanation very clear. Excellent service.

February 10, 2026
Unprompted review
Three UK - 3Store Bridgend logo

Reply from Three UK - 3Store Bridgend

Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine

Rated 5 out of 5 stars

Dan was super helpful,and friendly in…

Dan was super helpful,and friendly in store this morning and his colleague. Had 2 contracts renewed...very happy customers. Thank you.

February 10, 2026
Unprompted review
Three UK - 3Store Bridgend logo

Reply from Three UK - 3Store Bridgend

Hi Shane, We're so glad Dan and his teammate was able to personalize everything during your renewal at our store. We hope you enjoy the rest of your day! ☺️ -Prabhjeet

Rated 5 out of 5 stars

The staff were 5 star top class and…

The staff were 5 star top class and extremely patient and helpful. Thankyou Jacob and Rebecca.

January 6, 2026
Unprompted review
Three UK - 3Store Bridgend logo

Reply from Three UK - 3Store Bridgend

Thanks for your 5 ⭐ review, Luke, and it's lovely to hear that you enjoyed great customer service from Jacob and Rebecca. We're pleased that you felt well taken care of, and appreciate you taking the time to share this with us 🎊. -Michael

Rated 5 out of 5 stars

Mobile Broadband

Went in to the Bridgend store looking for mobile broadband, staff where extremely helpful and explained everything in great detail, had a very good deal and purchased on the day

January 3, 2026
Unprompted review
Three UK - 3Store Bridgend logo

Reply from Three UK - 3Store Bridgend

Hello there.

Awesome stuff. We're glad to hear that. Thanks for the support. -Pete

Rated 5 out of 5 stars

Really quick upgrade in store by Sam

Really quick upgrade in store by Sam. Very helpfull

January 3, 2026
Unprompted review
Three UK - 3Store Bridgend logo

Reply from Three UK - 3Store Bridgend

Hey.

That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete

Rated 5 out of 5 stars

Sam and becks was very helpful,and so…

Sam and becks was very helpful,and so kind and gave us the best deal..very happy would definitely recommend 3 after these 2 lovely people helping me

December 12, 2025
Unprompted review
Three UK - 3Store Bridgend logo

Reply from Three UK - 3Store Bridgend

That’s wonderful to hear, Claire! We really appreciate your 5 ⭐ review. Great to know that Sam and Becks were super helpful to you. Thank you so much for trusting and choosing us 😊 -Ayesha

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