Gi was extremely helpful and made the phone upgrading process far simpler! I am delighted with my new iPhone. Thanks to the Cannon Street team!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited the Three store on Cannon Street today and was assisted by Miss Gi. I’m really happy with the customer service I received. She was friendly, professional, and very helpful throughout my vi... See more
Company replied
Had such a great experience getting a SIM card here. Khai was very understanding of my situation and explained what steps I had to take to make sure I wasn't double-charged on accident. He set up my a... See more
Company replied
Went into the Cannon Street shop as I had a rather complex issue of multiple contracts. Andre made it very easy to understand and helped tidy up the contracts, he was clear and concise and made it a s... See more
Company replied
Company details
About Three UK - 3Store Cannon Street
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
64 Cannon Street, EC4N 6AE, London, London, United Kingdom
- 02072481209
4.9
Excellent
100 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I visited the Three store on Cannon…
I visited the Three store on Cannon Street today and was assisted by Miss Gi. I’m really happy with the customer service I received. She was friendly, professional, and very helpful throughout my visit. It made the whole experience smooth and pleasant. Thank you for the excellent service!
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Cannon Street
Thank you, Aakash. We’re delighted Gi made your visit smooth and pleasant with her friendly and professional support. We truly appreciate your kind feedback. -Suhaas
Andre was great both 👏
April 15, 2026
Unprompted review
Reply from Three UK - 3Store Cannon Street
Hi Bella, love hearing this! Amazing to know Andre gave you great support. Thanks for sharing your experience! 😊 -Samad
Went into the Cannon Street shop as I…
Went into the Cannon Street shop as I had a rather complex issue of multiple contracts. Andre made it very easy to understand and helped tidy up the contracts, he was clear and concise and made it a straightforward and enjoyable experience. Thanks Andre
April 14, 2026
Unprompted review
Reply from Three UK - 3Store Cannon Street
Hi Ed, thanks for the 5⭐ rating! We're glad to hear Andre at our Cannon Street store made everything simple and straightforward. Wishing you a great day! 😊 -Samad
Gi was both knowledgeable and helpful…
Gi was both knowledgeable and helpful in equal measure
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Cannon Street
We’re delighted Gi provided such clear guidance and attentive support. Thank you for sharing your experience! -Suhaas
Great experience
If you have any issue I recommend coming to the store. I had a great experience with Gi. She is really friendly and knowledgeable. She was able to find a solution to my issue and get me a good deal! Worth visiting the cannon street store!
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Cannon Street
Really grateful you shared this, Allyson! It’s brilliant to hear how smoothly everything was handled and that Gi made the whole process easy and reassuring. Her friendly approach and know how clearly made a big difference. Fantastic to know you left with a great deal and a solution that worked for you. The Cannon Street team will be thrilled to hear your kind words. -Manavata
fantastic service
fantastic service. I got a new SIM and everything taken care of quickly.
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Cannon Street
Thanks so much, Luo! Happy everything was taken care of fast and smoothly for you. 😇 -Ayesha
Andrés was really helpful with all the…
Andrés was really helpful with all the process of opening an account. Got me a good deal for my money.
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Cannon Street
Fernando, this is wonderful to hear! Andrés will be so happy to know he helped you through everything and found the right deal for you. 🥰 -Ayesha
Gi Was great Got the help I needed
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Cannon Street
Thank you, Toyosi, for your lovely review! 🎉 It’s fantastic to hear Gi made your visit such a positive experience and ensured you got exactly the support you were looking for. Feedback like yours inspires us to keep delivering the best care to everyone. 🥰 -Prabhjeet
We were helped bij Joao and he was… super helpful
We were helped bij Joao and he was super helpful. Great experience, we came in for a 5G broadband setup and within 10 minutes we were done. 5/5
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Cannon Street
Hi there, we’re glad Joao could give you clear advice. It’s great to hear your visit was so smooth and that your broadband was sorted so quickly for you. Your 5/5 truly means a lot. ☺️ -Neha
Joao gave great service
Joao gave great service. Our broadband was set up really quickly!
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Cannon Street
Lovely! We absolutely love hearing this. We’re so glad you received the best support from Joao, and we can’t wait to welcome you back soon, Bo! 😉 -Kashish
Andre was professional and friendly.
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Cannon Street
Hey Said! 🎉 That’s awesome to hear! A huge shoutout to Andre for making your experience excellent. Thank you so much for sharing your feedback! 🥰 -Kashish
Reply from Three UK - 3Store Cannon Street
Thank you for the wonderful review, Frances. It's a pleasure to receive such kind comments about Andre. -Suhaas
Joss was helping me thanks
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Cannon Street
Hello Ms. Sukiennik, we’re pleased Joss provided the support you needed. Thank you for taking the time to share your experience. -Suhaas
Reply from Three UK - 3Store Cannon Street
Hi Lutalo! We’re happy to hear you had a great experience with us. Thank you so much for your kind words we truly appreciate your feedback! 😊 -Neha
Gi was quick and informative
Gi was quick and informative. Also got a saving with my sim card and add on app as well.
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Cannon Street
That’s brilliant, Stuart! We’re super happy to hear that Gi gave you all the support you needed. We truly appreciate your feedback! 😊 -Neha
Gi helped good
February 24, 2026
Unprompted review
Reply from Three UK - 3Store Cannon Street
Hey Leo! That’s amazing to hear! Kudos to Gi for making the experience extraordinary. Thank you for your kind words! -Ashifa
Joao at Cannon St
Joao at Cannon St. was extremely helpful and efficient cancelling an old contract which should have previously been cancelled by 3. He is very professional and knowledgeable.
February 20, 2026
Unprompted review
Reply from Three UK - 3Store Cannon Street
Amazing, Helen. We’re so pleased Joao at Cannon Street branch was able to resolve things smoothly for you. Moments like these brighten our day. ☺️ -Prabhjeet
Gi was very nice and helpful looking…
Gi was very nice and helpful looking forward to my new phone
February 20, 2026
Unprompted review
Reply from Three UK - 3Store Cannon Street
Gi’s care made your visit memorable, and your excitement is our greatest reward. We can’t wait to see the joy your new device brings to your everyday life. -Ashifa
Gi was really friendly and solved my…
Gi was really friendly and solved my phone issue right away. I even a bought a new case here.
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Cannon Street
Hey Mark, that’s marvellous! A big shoutout to Gi for making sure everything was sorted smoothly for you. Thanks so much for taking the time to leave us a 5⭐ review! -Veronica
Very helpful advice in store from Gi!
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Cannon Street
Hello Jeff, we’re delighted Gi offered such attentive guidance during your visit. We truly appreciate your feedback. -Suhaas
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.