Recently shopped with Three shop in Carlisle. Fantastic service, very helpfull. Transferred all my apps to my new phone with no problem.
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I went into the shop to upgrade my phone. Swapping from Samsung to iPhone. The lady who dealt with me was very friendly, helpful, professional and made it an easy process - sorry I didn't catch her... See more
Company replied
Ruhina was excellent with us today, really helpful and patient while getting all of our details up to date and finding the best deal for an upgrade. So glad we can come in and see someone in person to... See more
Company replied
Ruhina was wonderful! Very informative and helped me pick out the best deal :)
Company replied
Company details
About Three UK - 3Store Carlisle
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
39 Scotch Street, CA3 8PT, Carlisle, North, United Kingdom
- 01228597925
4.8
Excellent
79 reviews
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Reply from Three UK - 3Store Carlisle
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Great customer service from Sean
Great customer service from Sean, and got a great deal too.
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Yay! We absolutely love hearing this 🎉 Sean truly worked his charm, we appreciate you sharing this, Alan! ☺️ -Kashish
Sean was great
Sean was great, laid out all my options and was very friendly. Top guy and would deal with him again. Keeps me coming back to 3.
January 28, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Aww, that’s what we love to hear! Amazing work, Sean. We’re glad he brightened your day. Here’s to many more happy moments! 🥰 David -Ayesha
Reply from Three UK - 3Store Carlisle
What a sweet 5⭐ rating, Michal! We’re heartened to know about your experience and that you got the upgrade you needed. Wishing you a joyful day ahead! 🌸 -Ayesha
Alix was amazing Thankyou so much for…
Alix was amazing Thankyou so much for your help
January 26, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hi Jennifer, we’re glad Alix made your day easier! 🎉 It’s great knowing you received the support you were looking for. We really value you sharing your experience with us. -Kishan
Alix was fab.
Alix was fabulous explained everything really well and worked to give me a great package, it was so good I even went for a new broadband deal. Fab, she is an absolute keeper. Thanks alix
January 25, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Aw, enjoy your new deal, Shirley! We’re delighted to hear that Alix was efficient in her work and provided you with the best service. Thank you for sharing this with us! 💝 -Kashish
Very good service
Very good service, friendly and helpful
Sean was really great and explained everything with patience for me
January 25, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Sean truly shines when helping customers, and we’re glad he made things easy for you. Thanks a ton, Terry! 🎊 -Ayesha
You have been warned
I never used 3 - realised they were out for themselves and didn't care about the customer. So cancelled before use. however they still thought they had a right to collect money. If they don't get their own way, they use all sorts of harassment - threats, malicious texts/emails, increase of alleged money owed - the list goes on. Tried to reason with them - they don't want to know, money is their number one aim nothing else matters. If I could have given ZERO STARS I would have
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hi David, we’re sorry to hear about your experience. This isn’t the service we aim to provide, and we want to take a closer look at what happened and sort out any concerns with your account or charges. Please reach out to our chat support team via https://bit.ly/3C43TKN as they’re available Monday to Friday from 8am to 10pm and weekends from 9am to 8pm and will be happy to assist you. -Arvind
I had an issue with the NFC reader on…
I had an issue with the NFC reader on my phone not working and needed up with the payments on my card. Alix was able to fix this and stop my phone being a nightmare.
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
We’re delighted your NFC issue is solved, Helen 🎉! Alix made it happen, creating an unforgettable experience ✨. Thank you so much for sharing the feedback! -Ashifa
I went into the shop to upgrade my…
I went into the shop to upgrade my phone. Swapping from Samsung to iPhone. The lady who dealt with me was very friendly, helpful, professional and made it an easy process - sorry I didn't catch her name but was working the morning of Friday 16th Jan.
Other staff members were present who were smiling and friendly - which is always nice to see!
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Thanks for your 5 ⭐ review, Hannah, and it's lovely to hear that you enjoyed great customer service during your upgrade at the store. We're glad that it went smoothly, and appreciate you taking the time to share this with us 🎊. -Michael
Great service that was explained very…
Great service that was explained very clearly and concisely. The transition to a new SIM was seamless and took almost no effort on my end.
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hey Jaimie, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Been in the shop a couple of times with…
Been in the shop a couple of times with help for phone updates and my new smart watch. Alix helped me with the set up and making it work when the app needed updating. It's been really helpful.
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Thanks for your 5 ⭐ review, Irene, and it's lovely to hear that you enjoyed great customer service from Alix during your store visit. We're glad that you found setting the watch up to be helpful, and appreciate you taking the time to share this with us 🎊. -Michael
The staff are excellent 👌 and very…
The staff are excellent 👌 and very helpful. Needed help with pop ups on my phone and they helped stop them. Alix and Jonathan well done!
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Carlisle
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Alix & Matthew are great!
Alix & Matthew were super helpful! Sorted out my problem and got me set up on my new phone extremely quickly. Amazing customer service, thank you guys!
December 27, 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Hi.
Thanks! Your review is really appreciated. -Pete
Brilliant service
Brilliant service. Needed help upgrading, went through all the options, SIM and phone. Alix was patiently going through it with me and even helped with the technical issues on my phone. Will be back as it is so much easier dealing with people in store
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Thanks for this amazing 5⭐ review, Jenny. We really appreciate you taking the time to send this over to us! Well done Alix🎉 -Jade
Reply from Three UK - 3Store Carlisle
Thanks for your feedback, Kenneth, and it's lovely to hear that you enjoyed great customer service during your recent phone purchase. We appreciate you taking the time to share this with us. -Michael
RUHINA DID AMAZING AND GAVE ME A GREAT…
RUHINA DID AMAZING AND GAVE ME A GREAT DEAL ON MY PHONE BUSINESS
December 8, 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Thanks for your feedback, Daniel, and it's lovely to hear that you enjoyed great customer service from Ruhina during your new phone purchase. We hope you enjoy your device, and appreciate you taking the time to share this with us. -Michael
She very friendly very professional
She very friendly very professional
Thank you very much Ruhina
December 8, 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Hey Celestino, we’re glad that Ruhina met your expectations with her professional and friendly approach. That’s the kind of service we aim to deliver. -Ashifa
Alice from the Carlisle store
Alice from the Carlisle store fixed my phone removing a virus that I couldn't do myself.
Also put ideas in my head for a new tablet for Christmas
10/10 big tick for you
November 25, 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Phew, we're glad that any stress is over and Alice got that removed for you. We'll be the first to wish you a great Christmas, Andrew :) -Scott
Very approachable and knowledgeable…
Very approachable and knowledgeable assistant. Transaction of new sim card was very quick and easy.
November 25, 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Hi Gareth, we really enjoy hearing these types of experiences are happening for our customers! We'll happily be passing your feedback on. -John
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