Recently shopped with Three shop in Carlisle. Fantastic service, very helpfull. Transferred all my apps to my new phone with no problem.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went into the shop to upgrade my phone. Swapping from Samsung to iPhone. The lady who dealt with me was very friendly, helpful, professional and made it an easy process - sorry I didn't catch her... See more
Company replied
Ruhina was excellent with us today, really helpful and patient while getting all of our details up to date and finding the best deal for an upgrade. So glad we can come in and see someone in person to... See more
Company replied
Ruhina was wonderful! Very informative and helped me pick out the best deal :)
Company replied
Company details
About Three UK - 3Store Carlisle
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
39 Scotch Street, CA3 8PT, Carlisle, North, United Kingdom
- 01228597925
4.8
Excellent
79 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff was very informative and lovely …
Staff was very informative and lovely especially Sean
November 18, 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
That's awesome, we're glad you had a great experience with Sean :) Thank you for the review, S -Scott
Reply from Three UK - 3Store Carlisle
Thanks for this fantastic 5⭐ review, Mart. We appreciate you taking the time to send this over! Have a great day 😊 -Jade
Lovely friendly service.
Sean was brilliant, very helpful and friendly.
November 17, 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Great service.
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
They were very helpful and friendly…
They were very helpful and friendly answered all my questions
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Thanks for this lovely 5⭐ review, Tracey. We really do appreciate it! Have a great day 😊 -Jade
Ruhina gave me a great service
Ruhina gave me a great service. She has great product knowledge, friendly and fast.
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Hey Nene, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Contract upgrade
Went into the store get some help with my phone contract that I wanted updating. I dealt with Alix who found a good deal for me. Very pleasant experience and enjoyed chatting. Thank you.
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Thanks for this amazing 5⭐ review, Steve. We really do appreciate you taking the time to send this over! Great work Alix 🎉 -Jade
Reply from Three UK - 3Store Carlisle
Thanks for this fantastic 5⭐ review, Stefania. We really do appreciate it! Have a great day 😊 -Jade
Just straight to the point
Just straight to the point, got sorted no hassle.
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Great members of staff
The members of staff were all extremely welcoming and patient while there, especially Sean who was particularly helpful and talked me through and helped understand the process of switching sims.
October 17, 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Thanks for this amazing 5⭐review. We really do appreciate you taking the time to send this over! Well done Sean and team 🎉 -Jade
Brilliant Matthew was great and helped…
Brilliant Matthew was great and helped me get a new phone
October 17, 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Awesome stuff, Olivia. Have a wonderful day -Maxine
Sean was extremely helpful… highly recommend
Sean was extremely helpful and I am so thankfull I stopped in today. He solved my issue and has turned my experience with three around completely
October 16, 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Thanks for your feedback, and it's lovely to hear that you enjoyed great customer service from Sean. We appreciate you taking the time to share this with us. -Michael
Ruhina was a great help
Ruhina was a great help, I was having a problem with my phone and she hit it sorted for me. She was very knowledgeable and polite. ⭐️⭐️⭐️⭐️
October 12, 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Hi there.
That's fantastic news. We're glad Ruhina was able to help. Thanks for the 5 stars. -Pete
Carlisle Store Ruhina
I was served by a girl called Ruhina in the Carlisle store today. Very impressed with her service she helped me out with a issue with my pay as you go SIM card she also explained all the offers that I could have if I went to a contract, I certainly will consider the options in future and will call in to see her. A nice little store and very friendly staff. Thank you.
October 12, 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Hi there.
Awesome stuff, Paul. We're really glad to hear, Ruhina was so helpful for you. Thanks for taking the time to leave this feedback and review. -Pete
Fantastic customer service
October 11, 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Awesome stuff.
Thanks for the 5 star review. -Pete
Very helpful and sorted everything that…
Very helpful and sorted everything that needed doing
October 11, 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Hello.
That's awesome. Thank you for the great feedback. -Pete
Friendly
Friendly, clear explanations and elaborations
Enjoyed every minute
October 1, 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Thanks for the 5* review! We’re always working on ways to make the app better, so we appreciate your feedback. -John
Very helpful and friendly,sorted the…
Very helpful and friendly,sorted the problem out,i was very happy with the service. Thank you Alix you were brilliant
October 1, 2025
Unprompted review
Reply from Three UK - 3Store Carlisle
Hi Claire, thanks for getting in touch to let us know of your experience, we'll certainly pass this on! -John
Reply from Three UK - 3Store Carlisle
Hello, John.
We're super happy to hear that Alex was helpful to you.
Thanks for taking the time to leave your feedback. -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.