Erin was amazing she went through the whole package explaining everything and listened to our requirements and found my elderly mum the best deal for her needs. She took the time to transfer all her i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Erin was absolutely fantastic. Helped us port our contracts easily and without fuss. Was knowledgeable and helpful throughout made a daunting experience very straightforward. Thank you so much! 5 star... See more
Company replied
The staff, Tamera in particular ,has shown high level of professionalism. She knows her stuff and was able to provide me with all the answers I needed. She went above par and is quite knowledgeable o... See more
Company replied
The team were all really helpful. Ryan, Dawn & Jamie are knowledgeable, professional and made it super simple. We were looking to add on some Data Roaming for holidays and the team found us the best d... See more
Company replied
Company details
About Three UK - 3Store Chelmsford II
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
35 High Chelmer Shopping Centre, CM1 1XF, Chelmsford, London, United Kingdom
- 01245353931
4.8
Excellent
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very helpful the team to find out the…
very helpful the team to find out the great deal for me.
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Chelmsford II
Great to hear your visit went so smoothly, and that the team helped you secure a deal that suited you perfectly. It’s wonderful knowing their support made the process easy for you. -Manavata
They were really patient and answered…
They were really patient and answered my numerous questions, and I was able to make an informed decision
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Chelmsford II
Hi Zainab, we’re thrilled our team’s patience helped you explore every option and find the perfect fit with total ease! -Kishan
Jack was great
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Chelmsford II
Hi Josephine, it is wonderful to know Jack provided such a positive experience. -Suhaas
Ha a issue with my sim can ans was way…
Had a issue with my sim card and was way ubove my skill set. I was greeted by the manager Kenneth who was fantastic and very helpful with my issues. He welcomed a college called Jack who was trainning that day and was very patient with him and i was more than welcome to help. After the fantastic service i received i was offered a better deal on my contract. Left very please and would 100% recomend a returning visit. 💯
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Chelmsford II
Hi James 😊 Thank you for sharing your experience 🎯 Great to know Kenneth offered steady support with your SIM issue, and Jack added a thoughtful touch while training. Glad the team helped you move to a better deal as well. Thanks for this warm recommendation ❤️ -Arvind
Karen was extremely helpful and kind
Karen was extremely helpful and kind, I highly recommend this shop to resolve your issues. I have three lines with three and she helped me to smartly bespoke the best contract for each one of the lines, using the most of each and paying the least!
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Chelmsford II
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Everything explained face to face with…
Everything explained face to face with no presure by karen well pleased thank you karen
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Chelmsford II
Hi Leslie, we’re glad Karen explained everything clearly in person and kept things relaxed; we’re pleased you’re happy. -Kishan
Ryan is a gentleman and I'm great full…
Ryan is a gentleman and I'm great full for his help
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Chelmsford II
Thank you so much for sharing this, Eugene. It’s wonderful to hear how smoothly everything went and how well you were supported throughout your visit. Ryan will be over the moon to know his care and dedication truly made a difference. -Manavata
Great experience very helpful
Great experience very helpful
Karen great
March 11, 2026
Unprompted review
Reply from Three UK - 3Store Chelmsford II
Glad to hear that Karen was able to give you such an awesome experience 😊 Thanks for taking the time to share this with us, Marsha ❤️ -Arvind
Reply from Three UK - 3Store Chelmsford II
Fantastic stuff, Catarina! We’re so glad to hear that Erin was excellent support for you. Thank you for taking the time to leave this 5 star review. 😊 -Kashish
great service
February 18, 2026
Unprompted review
Reply from Three UK - 3Store Chelmsford II
Chinaniso, you've made us smile! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
Kenneth at the Chelmsford office was so…
Kenneth at the Chelmsford office was so kind and very helpful. He’s swift with his work ethic and very friendly.
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Chelmsford II
Hi there! Kenneth's care and excellence truly shine in your review. Thank you for the wonderful feedback. Enjoy the rest of your day! -Ashifa
Very helpful
Very helpful and patient with us.
Explained what our best options were
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Chelmsford II
Hey Aimee, great to know everything was explained calmly and clearly so you could pick the most suitable option 😊 -Veronica
Brilliant help.Cant praise Dawn enough
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Chelmsford II
Hey Michael, that’s incredible! We’re so glad to hear Dawn provided you with such excellent support. Thank you for sharing this amazing 5⭐ review! -Veronica
Reply from Three UK - 3Store Chelmsford II
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Dawn was very helpful and full of…
Dawn was very helpful and full of information on my transfer
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Chelmsford II
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Very friendly and informative staff
Very friendly and informative staff. Advised me on all of my options.
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Chelmsford II
Hey Tereza! Thank you so much for sharing your experience 💙! We’re thrilled our team could guide you through all your options. Delivering excellence in service is always our goal ✨ -Ashifa
Reply from Three UK - 3Store Chelmsford II
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Great customer service
Ryan was very helpful with a new phone for my son. Great service was all done within 10 minutes.
December 18, 2025
Unprompted review
Reply from Three UK - 3Store Chelmsford II
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Superb service from Karen…
Karen in the Chelmsford branch gave me great advice and explained everything clearly. I was very impressed by her efforts to provide me with exactly the solution that best suited me.
The manager Ken has also been excellent in the past in dealing with any queries
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Chelmsford II
Hi, we’re so happy to see this has been your experience with Karen, we’ll certainly pass your feedback on! -John
I'm not technical at all
I'm not technical at all, especially when it comes to phones.
The staff were really helpful & even helped me set up my new phone. To which I was very grateful.
December 9, 2025
Unprompted review
Reply from Three UK - 3Store Chelmsford II
Fantastic Cassandra! We’re thrilled to hear that. Thank you for taking the time to leave us a 5⭐ review! -Neha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.