All the staff were extremely helpful and friendly , Coner was extremely polite, explained everything really well so that we understood and so helpful . I would definitely recommend coming into three i... See more
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The lady who served me today in the Three Store was hugely helpful, knowledgeable and helped solve the problem I’d created using your really poor and confusing Three app and terrible phone customer... See more
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Very nice, people working here, very helpful, Conar help us so much, and explain perfect everthing.
Company replied
I have been coming to Three in Cheltenham for years, the customer service I received today from Adnan and Ash was second to none. Always a friendly, helpful and professional experience and I'm over th... See more
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Company details
About Three UK - 3Store Cheltenham
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
171 High Street, GL50 1DF, Cheltenham, South, United Kingdom
- 01242256020
4.6
Excellent
40 reviews
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All the staff were extremely helpful…
All the staff were extremely helpful and friendly , Coner was extremely polite, explained everything really well so that we understood and so helpful . I would definitely recommend coming into three in Cheltenham
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
Simple, easy, sorted! 🎉✨ We’re hyped Coner and rest of the team could help you out today, have an awesome week ahead, Jessica! 🚀 -Kashish
Very nice
Very nice, people working here, very helpful, Conar help us so much, and explain perfect everthing.
May 17, 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
That's impressive, Chiara. We're super happy to hear that Conar gave you all the support you needed. We’ll keep working to make your next experience even better. 😇 -Prabhjeet
Really helpful sales assistant saved us…
Really helpful sales assistant saved us lots of money on our existing contracts . Recommend Cheltenham shop
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
Brilliant to hear! 😊 We’re glad our team could help you get better value from your current contracts. Thanks a lot for recommending our Cheltenham team 💜 -Neha
Very helpful approachable customer…
Very helpful approachable customer service man
May 3, 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
Hello Rowena, thank you for your 5⭐ review! It’s wonderful to hear such kind feedback. We hope you have a great day! 😊 -Neha
Didn’t deliver on service
In store was polite, I upgraded my phone contract and new iPhone 17 pro, I was advised and confirmed that I would receive my phone the next day, but would need to be in to sign for it. I asked them to 100% confirm this would happen as I fly to France in 2 days and therefore would take the day off work to receive the delivery.
Delivery never happened, I rang the store on the morning at 9:30 to advise I had received no email, text or phone call from DPD and could they check that I am 100% receiving it today. Stores answer was its only 9:30am DPD will definitely be in contact and deliver your phone. Delivery not made, no communications received, a wasted days holiday from work and no phone before I go on holiday.
April 28, 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
Hi Mike, we understand your excitement about the new iPhone 17. We’d like an opportunity to assist you with your order. Please reach out here: https://bit.ly/3C43TKN. Our team is available Monday to Friday from 8 am to 10 pm and weekends from 9 am to 8 pm. -Suhaas
Reply from Three UK - 3Store Cheltenham
Vienna, it’s amazing to hear how clearly everything was laid out for you. Knowing the team made the whole process easy to follow and left you feeling great truly means a lot. -Manavata
Reply from Three UK - 3Store Cheltenham
We’re thrilled to hear this! 🌼 Coner will be delighted to know he made your experience shine. Thank you for sharing, it truly means a lot to us, Poppy! 🥰 -Kashish
Coner was amazing
Coner was amazing, very helpful, very knowledgeable and helped us decide which phone was best for both myself and my teenage daughter. Would definitely recommend!!!
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
Thanks so much for sharing this, Julie. We’re delighted to hear Coner gave you such helpful guidance and made the experience smooth for both you and your daughter. 💙 It’s wonderful to know you’d recommend us, and we wish you a fantastic day. 😊 -Neha
Easy to update contract and all…
Easy to update contract and all explained well
March 28, 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
Hello, Tanya! We’re delighted to know the process felt straightforward and that our team provided clear guidance throughout. We hope you have a wonderful day! 😊 -Prabhjeet
Reply from Three UK - 3Store Cheltenham
Thank you so much, Mrs. Walker. We’re delighted to hear that our team supported you so well during your visit. It’s wonderful to know you felt confident and informed while choosing your new device. -Manavata
Great expertise and knowledge
Great expertise and knowledge.
Very helpful
March 8, 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
That’s awesome to hear! 🎉 Rob, we’re so happy you received such great help from us. Thank you for sharing this! ☺️ -Prabhjeet
I have been coming to Three in…
I have been coming to Three in Cheltenham for years, the customer service I received today from Adnan and Ash was second to none. Always a friendly, helpful and professional experience and I'm over the moon with my new phone! Thank you so much 🙏✨
February 14, 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
Hi Katie! It’s brilliant to see such dedicated commitment to our Cheltenham branch. We’re pleased that Adnan and Ash delivered the top-tier guidance needed for a flawless transition, and we’re delighted that you are so thrilled with your new handset ✨ -Kishan
Amazing service! 😁
Very friendly workers and love the phone my mum has bought! ☺️✨
February 14, 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
Joyful service paired with the perfect phone makes every visit worthwhile. We’re delighted our staff’s friendliness turned shopping into a memorable moment for you and your mum, Grace. -Ashifa
Adnan and Ash - Cheltenham Store
Super customer service from Adnan and Ash really helpful and engaging in answered so many questions that we had and enabled us to have a brilliant day getting a new phone. Would definitely recommend anyone to visit the Cheltenham Store.
February 14, 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
Thank you for your lovely feedback, Ed. We’re thrilled to hear you got a new phone with fantastic support from Adnan and Ash at our Cheltenham store, and that they made your experience fabulous. -Neha
I had such a great experience when I…
I had such a great experience when I went into the store today, the staff were very helpful and polite.
My phone is so much better, thank you so much!
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
Aw, Leo! Our entire team is a star at their work, and it’s inspiring to see how they made everything clear and comfortable for you. We deeply value your feedback and look forward to welcoming you again soon. 🥰 -Kashish
Adnan was a superb help and I would…
Adnan was a superb help and I would highly recommend
February 1, 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Brilliant customer Service
Brilliant customer Service
Very friendly and explained everything carefully. Very happy
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
YAY 🎉 Patrycja, we love hearing this 🌟 We’re delighted that our team made everything seamless for you. Enjoy the rest of your day 😊 -Arvind
Adman helped me and my brothers switch…
Adman helped me and my brothers switch through a highly difficult request and was amazing the whole way through 10/10
January 6, 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
Hey Rab, thank you for the 5 ⭐ review! We’re delighted to hear that our team made your experience outstanding. Have a wonderful day! -Afaq
Thank you
Adnan was fantastic at sorting our family phones!
Thank you for your patience on a Sunday!
January 4, 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
Hey.
Thanks! Your review is really appreciated. -Pete
Adnan very helpful!
We had a lovely experience with Adnan, he was extremely helpful with changing our phones over! Thank you.
January 4, 2026
Unprompted review
Reply from Three UK - 3Store Cheltenham
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
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