My wife and i went into the three shop in Chester to upgrade our phones,and they were very helpful as always.Melisa and steve helped us sort out our contracts and upgrades.I also had a problem with my... See more
Company replied
Location
Switch locationUnit 9 Newgate Row, Grosvenor Centre, CH1 1ER Chester, Midlands, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a really great experience at the 3 store in Chester thanks to Adam. He was friendly, knowledgeable, and took the time to explain everything clearly without any pressure. Excellent customer service... See more
Company replied
Great service and deal found by Steve. Held the details until I could pop in and process and Chloe was helpful in popping everything through when I returned. Lovely team, great service and all the nee... See more
Company replied
We have been victims of a scam by someone posing as Three. We went into the Chester Store today and spoke to Steve, the Manager, who was very helpful and reassuring. He contacted Three for us and we s... See more
Company replied
Company details
About Three UK - 3Store Chester
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 9 Newgate Row, Grosvenor Centre, CH1 1ER, Chester, Midlands, United Kingdom
- 01244320872
4.8
Excellent
56 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous Customer Service!!
I visited the Three shop in the Grosvenor Precint Chester today. I was delighted with the staff there. Steve, the manager, was so professional and helpful as were the two members of his team. They are all a credit to your Company.
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Chester
Hi Patricia, we’re glad Steve and the team at our Grosvenor Precinct Chester store looked after you, made the details easy to follow, and your visit went smoothly. -Kishan
Amazing customer service
Chloe, Adam and Tom were so incredibly helpful fixing the mess that another store made, they told me exactly what I needed to do and was very compassionate that I had been caught in a mistake on Three's behalf.
March 12, 2026
Unprompted review
Reply from Three UK - 3Store Chester
This is fantastic to hear, Charlie! ✨ We’re so glad that Chloe, Adam, and Tom were able to turn things around and make a positive impact on your experience. Thanks for the great review! -Veronica
Will only go to three when I know…
Will only go to three when I know Stephen (store Manager)is working as he is so helpful and always gives options on what packages we can use. I have followed him from the Wrexham branch and always have first class service.
March 10, 2026
Unprompted review
Reply from Three UK - 3Store Chester
Matthew! Thank you so much for sharing this. It’s wonderful to hear that Stephen’s service and guidance made such a positive impact on your visit. 🌺 -Ayesha
Adam and Chloe where extremely helpful…
Adam and Chloe where extremely helpful when I visited the store and was able to get my phone sorted extremely quick
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Chester
Amazing feedback, Matthew! 🎉 We’re thrilled Adam and Chloe could step in and get your device sorted so quickly at our store. -Veronica
Attended to by Adam who was very polite…
Attended to by Adam who was very polite and knowledgeable. Solved our issues with ease.
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Chester
Boom 💥 That’s the kind of feedback we love, Ian. We’re delighted to know Adam took great care of you and made sure everything was sorted just the way you needed 💛 Wishing you a fantastic day ahead 🌼 -Arvind
Adam was very helpful
Adam was very helpful and helped renew my contract. Went through the complete packages and selected one that was right for me. Thank you!
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Chester
Hello Liv! It’s wonderful that your recent contract update went so smoothly. Adam clearly took the time to tailor everything to your specific needs, ensuring your new plan is a perfect fit. We really appreciate you highlighting this excellent service. -Kishan
Friendly and really helpful
Friendly and really helpful. Thanks Duffy!
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Chester
Thank you for taking the time to leave this review, Rav! 😊 It’s wonderful that Duffy made your experience both smooth and supportive. ✨ -Veronica
Three shop in Chester definitely the best!
Went in to update my home WiFi and got a really good deal. It was really straightforward and sorted quickly by a lovely lad (so sorry didn't get your name but you were amazing & definitely suited to your job!!).
While we were in there, looked at various deals on Sims and we were then dealt with by Chloe. Despite it coming up to closing time, Chloe was so patient and went through every deal until she found us the best offer. She was so pleasant and helpful and talked us through how to get our PAC code - she even told us to come back & she'd sort it for us if we were having any trouble at all. Customer service like that made us move our phone SIM to Three - everything was explained clearly and any questions were answered so well.
Would recommend Three in Chester for a hassle-free service in a totally chilled atmosphere. Thanks.
February 26, 2026
Unprompted review
Reply from Three UK - 3Store Chester
Hi Steph. We love hearing how smoothly your visit went and how our Chester team made things effortless for you. It’s brilliant to know Chloe’s patience and clear explanations helped you find the perfect SIM deal, even right at closing time. That kind of dedication is exactly what we aim for. ☺️ -Prabhjeet
Adam and Chloe offered a good service
Adam and Chloe offered a good service, professional service and upon issue in logging into Facebook Steve helped me as he has many times. I was again satisfied customer.
February 20, 2026
Unprompted review
Reply from Three UK - 3Store Chester
Alan, this is such a brilliant message to receive. It’s wonderful to hear how Adam, Chloe and Steve each played a part in making your visit smooth and reassuring. Their teamwork and genuine commitment to helping you shine through your experience. -Manavata
Really helpful staff
Really helpful staff. Melissa, Chloe and Adam were amazing and sorted our query. Thanks to them, appreciated
February 20, 2026
Unprompted review
Reply from Three UK - 3Store Chester
That’s awesome! 🎉 We’re glad you received such caring and helpful support. Melissa, Chloe, and Adam went above and beyond to make everything effortless, and we truly appreciate you sharing your wonderful experience. -Neha
I visited this store
I visited this store, couldn’t fault the service from start to finish.
The store Manager gave excellent advice a guidance, his customer service was 10/10 thank you for a stress free visit
February 15, 2026
Unprompted review
Reply from Three UK - 3Store Chester
Oh wow, Chad! That’s what we call fantastic service and support. We’re so happy to hear the store manager worked his magic, and your 10/10 truly means a lot, we can’t wait to welcome you back. ☺️ -Kashish
When visiting the shop excellent…
When visiting the shop excellent customer service was shown by Melissa. Very informative and knowledgeable about product
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Chester
Lissy, your feedback fills us with joy! 🌟 We're delighted to hear that Melissa made your experience seamless. Hope to see you again soon! -Afaq
Melissa and Chloe were very helpful…
Melissa and Chloe were very helpful when I came to store
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Chester
Amazing, Chloe. It’s wonderful to know Melissa and Chloe made your visit feel welcoming and supportive. The care and kindness you experienced in store is exactly what we aim for. ☺️ -Prabhjeet
Great customer service
Great customer service. Melissa was extremely helpful.
February 13, 2026
Unprompted review
Reply from Three UK - 3Store Chester
Glad to hear that Melissa was able to give you such an awesome experience 😊 Thanks for taking the time to share this with us, Kover ❤️ -Arvind
Excellent service
Excellent service, helped me with everything I needed. Chloe was very helpful and upgraded my phone for me and helped me sort my storage out
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Chester
Hi Carmel, enjoy your latest handset and we're so glad Chloe took such great care of you to ensure everything was entirely seamless. -Kishan
The latest I phone
The latest I phone, the great prices, the fast and friendly service
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Chester
Thank you so much for sharing this, Stephanie! 😊 It’s great to know you’re happy with the new iPhone, the great deals, and the support you received. 🌟 -Veronica
I very helpful guys in Three shopp…
I very helpful guys in Three shopp Chester
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Chester
Mrs Walsh, we’re super happy to hear that you received such great help from our staff in the Chester store. We want nothing but the best for our customers. 🌺 -Ayesha
I only popped in to ask a question…
I only popped in to ask a question about my phone and Chloe was so helpful. She talked me through what she was doing and made sure I knew how to do it myself. 10/10 service thankyou
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Chester
Jennifer, it’s wonderful to hear how Chloe gave such caring help. Her clear guidance made you feel confident and supported. Turning a short visit into a positive moment shows real dedication, and her efforts truly deserve appreciation. -Manavata
Melissa was brilliant
Melissa was brilliant, very helpful, sorted both phones out with no problems at all, very nice lady , thank you 😆
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Chester
Gillian, what a shining spotlight moment 🎉! Melissa will be overjoyed to know she made your experience truly special ✨. Here’s to creating many more unforgettable memories together. -Ashifa
David was so helpful
David was so helpful, knowledgeable and professional.
December 29, 2025
Unprompted review
Reply from Three UK - 3Store Chester
Hey Joe, you’ve just made our day 🎉. Big shoutout to David for making your experience fantastic. Wishing you an amazing day ahead 😊. -Arvind
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.