Upgraded to a new mobile phone through the store in Cwmbran. Had an issue with it that I have never seen and couldn't get any support from Three customer services or internet searches. Step forward C... See more
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Location
Switch location9 South Walk, Cwmbran Shopping Centre, NP44 1PU Cwmbran, South, GB
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Came to upgrade my phone, unsure of what I wanted or needed and Connor at Cwmbran had been incredibly helpful. I walked away very happy
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Went in to Cwmbran to get a new phone ended up having some great advice on contracts and saved money too. Excellent advice really helpful thank you to Imraan & Emma. Highly recommend the service we re... See more
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Went to the Cwmbran store looking for advice and spoke to Connar. He took the time to explain my options and went through in detail the costl Then assisted by Keira, my new phone was set up leaving me... See more
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Company details
About Three UK - 3Store Cwmbran SC
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
9 South Walk, Cwmbran Shopping Centre, NP44 1PU, Cwmbran, South, United Kingdom
- 01633867206
4.9
Excellent
76 reviews
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Highly recommend
James was our customer advisor. He was very knowledgeable and very helpful. From start to finish.
My partner is moving over to 3 and james made it seamless, nothing was too much trouble whilst chatting away and made my partner and I feel very welcome to the store.
Would highly recommend James, especially if buying a Samsung. He seems to know the brand to an expert level.
Thank you James.
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Big shout out to James, JT! He is truly a star. 🌟 It’s exciting to see how effortless and enjoyable he made the whole experience. His friendly approach with you and your partner, along with his expert Samsung knowledge, really stood out and made everything feel easy and welcoming. The store vibe sounds like a 100/10, love it! 🙌 -Kashish
Excellent service indeed by Keira and…
Excellent service indeed by Keira and all the staff in the store very helpful and friendly indeed and I would highly recommend this store to anyone I know.
Regards Alfie
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
This is fantastic to hear, Alfie! 🎉 We’re delighted that Keira and the whole team made such a great impression. Thanks for recommending us! 🙌 -Veronica
Keira was incredibly helpful sorted out…
Keira was incredibly helpful sorted out my broadband and SIM would re come d
January 19, 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
That's fantastic, David. We're glad to hear that Keira provided such excellent support throughout. Thank you for taking the time to share this lovely feedback. 😄 -Prabhjeet
Keira was fantastic with information…
Keira was fantastic with information provided, knew exactly what I was looking for, and I left the shop with the phone and tablet I wanted
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Keira was absolutely amazing
Keira was absolutely amazing, very informative, understood exactly what I needed, and provided exactly what I wanted. 5 *
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Rachel, your perfect rating is a true compliment. Knowing that Keira met your needs and delivered exactly what you wanted inspires us to keep moving forward with excellence. May your day shine beautifully ☺️ -Ashifa
Fantastic customer service in Cwmbran…
Fantastic customer service in Cwmbran town centre from Connor. He was extremely helpful and he explained all the options available to me and I was thoroughly satisfied with the product offered to me.
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
Very helpful and quick
December 27, 2025
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hi.
Thanks! Your review is really appreciated. -Pete
Keira was amazing
Keira was amazing! Great service and very helpful! :)
December 20, 2025
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
The customer service was top notch,
The customer service was top notch,
Very attentive to details.
I had the best experince here
December 18, 2025
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Thanks for your 5 ⭐ review, George, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us 🎊. -Michael
What a joy to have a human face to…
What a joy to have a human face-to-face. Keira has solved a truckload of issues that your chat folk on telephone support couldn't resolve.
For whatever reason, my company name on your system changed to my name with an added letter.
To the rescue, Keira. A pro for your shop.
December 8, 2025
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
We're sorry to hear you had that inconvenience, Kim, however it's a great relief that Keira saved the day :) Thank you for a wonderful review -Scott
All staff were very helpful
All staff were very helpful. Thank you
November 28, 2025
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
This is what we like to hear, Keith. Thanks for the 5⭐ review! Great work team 🎉 -Jade
First class service.thank you…
First class service.thank you Keira.thorough &patient with two old fuddy duddies.top job🙂
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
That's lovely to hear, Grant. We're so glad that Keira was able to guide through the details comfortably :) Thank you for the review -Scott
Keira & Brad were extremely helpful &friendly
Keira & Brad were extremely helpful, friendly & knowledgeable.
They explained the broadband package thoroughly, & even set the cables up for me.
I would recommend the Cwmbran store 100%
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Thanks for your feedback, Kat, and it's lovely to hear that you enjoyed great customer service from Keira and Brad with your new Broadband plan. We appreciate you taking the time to share this with us. -Michael
imraan in the Cwmbran store was amazing…
imraan in the Cwmbran store was amazing so helpful, cheerful and so informative nothing was to much for him.. we are very grateful.. as we are an older couple all this technology can be a bit tricky..
thank you Imraan..
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Thanks for this amazing 5⭐ review, Teresa. We really do appreciate you taking the time to send this over! Well done Imraan 🎉 -Jade
James was a great communicator and…
James was a great communicator and provided me with a very positive buying experience with Three. He is an asset to tour company.
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Thanks for this amazing 5⭐ review, Amanda. We really do appreciate you taking the time to send this over! Well done James 🎉 -Jade
Called at the Cwmbran store today and…
Called at the Cwmbran store today and had absolutely 110% service from Keira and Imrann, purchased new phones for me and my wife and they were an absolute delight, they transfered every single bit of data from old phones onto our new ones with ease, total professionals both of them with outstanding product knowledge, I would recommend this store and these guys to anyone, Thankyou both so much……..
November 1, 2025
Unprompted review
Reply from Three UK - 3Store Cwmbran SC
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
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