Gosia was by far the best customer advisor I’ve ever had to help me. I had a major issue with changing my surname for my married name and no one online was able to do anything after several emails and... See more
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Quick and efficient service when I purchased a Broadband Router today. Once they understood I was not going to be upsold another SIM the customer services person was very efficient at creating the pap... See more
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I went in to pick up a SIM only from the store and was greeted warmly by a lovely man called Dave I think his name was? When he was letting me know my contract I realized I hadn't added on something a... See more
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Helpful and friendly staff who answered all my questions and understood what I was looking for. Two visits (one to ask about different models and plans, and another to process the order) - both were s... See more
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Company details
About Three UK - 3Store Darlington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
4 Northgate, DL1 1NR, Darlington, North, United Kingdom
- 01325486114
4.9
Excellent
128 reviews
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Reply from Three UK - 3Store Darlington
Thank you so much for your lovely feedback, Sophie! We’re delighted to hear you had such a wonderful experience with us. 😊 -Veronica
The people I talked to were helpful and…
The people I talked to were helpful and explained everything to my satisfaction 😄
May 19, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hey Robert, thanks for this fantastic 5⭐ review. It’s great to know our team provided clear guidance and genuine support. -Maryalex
Reply from Three UK - 3Store Darlington
That's impressive, Hasan. We're super happy to hear that Ewan gave you all the support you needed. Thanks for this amazing 5 ⭐ review. -Prabhjeet
Gosiva was super friendly and helpful…
Gosiva was super friendly and helpful we had a very positive experience in the shop today with her!
May 16, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hey Ellie, thank you for sharing this amazing 5⭐ review! We’re thrilled that Gosiva gave you such a fantastic experience. -Veronica
Fast and understanding about the issues…
Fast and understanding about the issues i had, even left with a great sim deal on top
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Sweet, Dan! We’re so happy to hear that you had a wonderful experience with us. Thank you for the review! -Kashish
Reply from Three UK - 3Store Darlington
Hi there, great to know your experience left such a positive impression. -Kishan
Superb service from the lads in store.
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hey Stephen, that’s awesome! That’s what we love to hear. Thank you for your feedback. -Neha
Gosia absolutely amazing customer…
Gosia absolutely amazing customer service. We will be back 😊
May 4, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hi Olivia, we’re really pleased Gosia looked after everything so well. We appreciate you taking the time to let us know. Hope to see you again soon 😊 -Samad
Good service
David answered the query we had, no hard sell, listened to our needs and we got the right deal for us
May 4, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hello, Rebecca. We’re delighted David was able to explain everything clearly and help you get a great deal. Feedback like this really makes our day. ☺️ -Prabhjeet
Reply from Three UK - 3Store Darlington
Hi Paula, thank you for your review. It’s great to hear the service you received was excellent once again. -Ayesha
I get all the services i need very well…
I get all the services i need very well and no inconviniences . Excellent cervices
April 30, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
We couldn’t be happier knowing you’re smiling, Silas! Your appreciation means so much. May your day shine as brightly as you do! -Ashifa
Lovely service from Andrew top bloke xx
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Woohoo 🎉 Thrilled to hear Andrew made your experience fabulous 🚀 Thanks for the glowing 5 ⭐ review, Sophie. -Arvind
Quick and efficient service
Quick and efficient service when I purchased a Broadband Router today. Once they understood I was not going to be upsold another SIM the customer services person was very efficient at creating the paperwork and getting me the router. He also fitted the SIM card. In and out in around 15 mins which is not bad at all.
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Thanks for taking the time to leave a review!
We’re pleased the team got you in and out in good time and made the setup easy :) -Ayesha
Very friendly and helped me and my mam…
Very friendly and helped me and my mam professionally.
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hey, Katie! It’s wonderful to hear you and your mam felt so well looked after and supported during your visit. 😇 -Prabhjeet
Reply from Three UK - 3Store Darlington
Hey Wayne, that’s brilliant! We’re so glad that everything went smoothly for you. 😊 -Veronica
Turn the music down so I can hear the advisor clearly
The staff were excellent. Resolved the problem quickly and didn't try to push any unnecessary sales.
Unfortunately the MUSIC in the shop is TOO LOUD and we couldn't hear the assistant. We ended up shouting at each other.
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
We appreciate you sharing your feedback about the store, Chillie. We’re delighted to hear that our team took great care of you and resolved everything quickly. -Afaq
great experience with Gosia 👍
April 12, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Glad to hear that Gosia was able to give you such an awesome experience 😊 Thanks for taking the time to share this with us, Gurjeet ❤️ -Arvind
Reply from Three UK - 3Store Darlington
Hey Dennis! Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this ⭐⭐⭐⭐⭐ review. -Kashish
Amazing customer service
Amazing customer service fast and swiftly processed my order
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hi there, thank you! We’re delighted our staff gave you the best experience you’ve had with us. Here’s to many more happy moments ahead! 🥰 -Ayesha
The Three sales adviser Gosia was very…
The Three sales adviser Gosia was very helpful with giving advice on 2 phones that I was interested in. And gave additional info on three sheet. She was fantastic at her job and would recommend her to future customers.
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Boom! 💥 Gosia totally nailed it today, and we’re glad you’re all sorted, thanks for your recommendation Marie! 🙌✨ -Kashish
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