Gosia was by far the best customer advisor I’ve ever had to help me. I had a major issue with changing my surname for my married name and no one online was able to do anything after several emails and... See more
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Quick and efficient service when I purchased a Broadband Router today. Once they understood I was not going to be upsold another SIM the customer services person was very efficient at creating the pap... See more
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I went in to pick up a SIM only from the store and was greeted warmly by a lovely man called Dave I think his name was? When he was letting me know my contract I realized I hadn't added on something a... See more
Company replied
Helpful and friendly staff who answered all my questions and understood what I was looking for. Two visits (one to ask about different models and plans, and another to process the order) - both were s... See more
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Company details
About Three UK - 3Store Darlington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
4 Northgate, DL1 1NR, Darlington, North, United Kingdom
- 01325486114
4.9
Excellent
128 reviews
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Gosia was brilliant very helpful,a very…
Gosia was brilliant very helpful,a very lovely lady darlington branch.
March 10, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
What a sweet 5⭐ rating, Deborah! We’re heartened to know this has been your experience with Gosia. Wishing you a bright and joyful day ahead! 🌸 -Ayesha
Ewan was very welcome when I arrived at…
Ewan was very welcome when I arrived at the store, and explained what I could get and explained everything step by step to my plan and how much i was paying,very helpful young man
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hi Faye, thank you for sharing this lovely feedback. We’re delighted to hear that Ewan gave you such a warm welcome and took the time to explain everything clearly step by step. It’s great to know his support made your visit so helpful. 🙌 -Neha
Very good easy to talk to(Dave)
March 9, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Aw 🎉 We love hearing this, Michael. We’re thrilled that Dave was able to give you great support 😊 Thank you for your lovely review. -Neha
Gosia was amazing
Gosia was amazing, very polite and knowledgeable and helped me find a sim deal that was perfect for me, all completely hassle free thank you 🙏
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Thank you for taking the time to share this, Maine! It’s great to hear that Gosia made your experience smooth and helped you find a SIM deal that suited you. -Afaq
Andrew was great service in store
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hey Yusuf! Thank you for your feedback. We’re glad Andrew was able to help, and we’re always here whenever you need us. ☺️ -Kashish
Reply from Three UK - 3Store Darlington
Hi Salar, we’re thrilled to know you had such an exceptional experience! Thank you for taking the time to leave us a 5 ⭐ review. -Ashifa
Really helpful and friendly sorted my…
Really helpful and friendly sorted my inquiry out 💯
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Amazing, Keith! We're glad to hear that our team provided a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq
Andrew was very helpful today
Andrew was very helpful today, gave me all the information I needed and the service was easy and quick!
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Thank you, Oliwia, for sharing such wonderful feedback! ✨ We’re delighted to hear Andrew made things clear and straightforward for you, and that your experience felt smooth and efficient. -Prabhjeet
Reply from Three UK - 3Store Darlington
Thank you for sharing, Martin 💙. We’re glad the service and support met your expectations. -Shivam
Dave and Andrew were absolutely…
Dave and Andrew were absolutely brilliant helped and got me sorted straight away.
February 27, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hi Laura, it’s good to know you had a positive experience with Dave and Andrew. We’re glad they were able to help out and provide the details you needed. Thank you for the 5⭐ rating. -Neha
Ewan was great
Ewan was great! Really informative and helpful, took time to explain everything in detail and get the deal I wanted.
February 21, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hey.
Thank you. We really appreciate your review. -Pete
Andew was extremely helpful and gave me…
Andew was extremely helpful and gave me great advice
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Thanks so much for the lovely feedback, Ngulube 🌟 We’re thrilled to hear Andrew was able to help and give you great advice 🙌 Your support means a lot to us 💙 -Shivam
Ewan was super helpful bringing my aunt…
Ewan was super helpful bringing my aunt into the age of the smartphone. Very knowledgeable, helpful and patient. Thank you!
February 18, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Amazing, Helen. We’re delighted to hear that Ewan was able to make the transition to a smartphone smooth and enjoyable for your aunt. Thanks for sharing such a sweet experience! ☺️ -Prabhjeet
Harun at the Darlington store
Harun at the darlington store, I have experienced his help in choosing the right internet/ phone products for me and my daughter on two occasions. Both occasions Harun has been patient with my endless questions, and helpful with outstanding customer service. Ive left the store as happy customer. Thank you Harun.
February 14, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
We really appreciate your feedback, Sarah 💜 Great to hear Harun at the Darlington store provided outstanding service and helped you find the right products with patience and care. -Shivam
Reply from Three UK - 3Store Darlington
That’s awesome to hear! 🎉 Lee, we’re so happy you received such great help from us. Thank you for sharing this! ☺️ -Prabhjeet
Very helpful
Very helpful, lovely people very good communication from harun
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Saffron! Thank you for sharing this. It's great to hear Harun made the experience smooth and delivered such attentive support. Have a wonderful day! -Afaq
The man was very helpful in regarding…
The man was very helpful in regarding putting my old SIM card in my new I phone 16E from old I phone 7. The three store at Darlington.
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hello Matthieu, we’re so pleased our staff at the Darlington store made your phone transition smooth. Thank you for your valuable feedback. -Suhaas
BRILLIANT thank you!
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Laura, your joy is our biggest win. We’re grateful for your kind words and the wonderful 5 ⭐ -Ashifa
Andrew
Andrew was very friendly and professional and helpful and the service was excellent
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
We’re delighted to hear this, Sheila! Andrew will be thrilled to know his warm and knowledgeable support stood out to you. -Veronica
Amazing experience
Amazing thanks experience, gone through everything with us and made sure we were happy with every single detail. Also made sure our kids were comfortable within the store letting them draw and watch a tablet a real amazing experience highly recommended harun
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Memorable experiences happen thanks to dedicated people like Harun, who ensured every detail was perfect while creating a welcoming space for your kids. We’re grateful Stassy for sharing the experience ☺️. Here’s to many more unforgettable moments together. -Ashifa
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