Gosia was by far the best customer advisor I’ve ever had to help me. I had a major issue with changing my surname for my married name and no one online was able to do anything after several emails and... See more
Company replied
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Quick and efficient service when I purchased a Broadband Router today. Once they understood I was not going to be upsold another SIM the customer services person was very efficient at creating the pap... See more
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I went in to pick up a SIM only from the store and was greeted warmly by a lovely man called Dave I think his name was? When he was letting me know my contract I realized I hadn't added on something a... See more
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Helpful and friendly staff who answered all my questions and understood what I was looking for. Two visits (one to ask about different models and plans, and another to process the order) - both were s... See more
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Company details
About Three UK - 3Store Darlington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
4 Northgate, DL1 1NR, Darlington, North, United Kingdom
- 01325486114
4.9
Excellent
128 reviews
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Ewan was incredibly helpful in helping…
Ewan was incredibly helpful in helping me understand the plan in its entirety. He explained everything really well, making sure I had a complete grasp of it.
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hey there, brilliant to hear Ewan helped you understand the plan from start to finish 😊 -Veronica
Ewan was great to deal with
Ewan was great to deal with. Good communication and provided me with the best deal possible
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Fantastic stuff, Josh! We’re so glad to hear that Ewan provided excellent support for you. Thanks for taking the time to leave this review. 😊 -Kashish
Very good service
Very good service, I have never seen it before very helpful man.
February 6, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Thank you, Mohammad 😊 for such an uplifting review. We're glad our colleague offered excellent support and made your experience a positive one. Have a great day 🌟 -Arvind
Reply from Three UK - 3Store Darlington
Hi Seerat, it's always lovely to read such nice feedback. We're always happy to help. -Suhaas
Spot on helped out in store got it’s…
Spot on helped out in store got it’s sorted in quick time
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hey Tom, that’s awesome! We’re glad you had a positive experience. Thank you for this amazing 5⭐ review! -Veronica
Reply from Three UK - 3Store Darlington
Hi Daniel! We’re happy to hear that you had an amazing experience with us. Thank you so much for your kind words 😊 -Neha
Reply from Three UK - 3Store Darlington
Hey Sarah, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Darlington
Hello there, we’re glad to hear you had a wonderful experience with us. Thank you for the 5⭐ review! -Neha
Great service quick and painless Andrew…
Great service quick and painless Andrew and Dave were brilliant
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
David, we’re delighted Andrew and Dave provided outstanding support, making everything smooth and easy ✨ Thank you for sharing your feedback. -Suhaas
Excellent very welcoming and sorted…
Excellent very welcoming and sorted everything out and explained very well impressed
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Gosia 100% brilliant customer service…
Gosia 100% brilliant customer service skills a a definite asset to your company
January 31, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hey there! That’s superb! We’re glad Gosia sorted everything out smoothly and that you are pleased with the service. We’ll be happy to see you again 😃 -Ayesha
Reply from Three UK - 3Store Darlington
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Gosia was very helpful
Gosia was very helpful, looked for deals that met my needs without pressure to take to take an up-sellling deal.
January 23, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Thanks, David! It’s fantastic to know Gosia supported you every step and helped you secure a better deal. Here’s to great things ahead! 😃 -Ayesha
Was given an amazing service from Harun. Absolutely brilliant
January 23, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hi TNM! 🎉 It’s great to hear you had a brilliant experience. We’re pleased Harun provided you with amazing service. Knowing he did a good job will bring a smile to his face. -Kishan
Andrew was communicative and efficient - concluded the business very quickly
Andrew was communicative and efficiently
January 21, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hi Steve, we appreciate the top rating. It is fantastic to know that Andrew was so proactive and ensured everything was resolved promptly for you. We know he will be delighted to read your kind words. -Kishan
Andrew was absolutely amazing
Andrew was absolutely amazing, he got me good deal and sorted my new phone out for me , would recommend Andrew 100%
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hi Sharon, that’s wonderful! 🎉 Knowing that Andrew nailed it and made your experience remarkable feels amazing. Thank you so much for the lovely review ☺️ -Manavata
As always staff at Darlington branch of…
As always staff at Darlington branch of 3..excellent service..Andrew David and all the staff 10/10 service
Thank You
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
That's really nice to hear, CB. The team will love it when they see this 😊 Have a wonderful day! -Maxine
Helpful customer service
Dave, was really helpful today, all my issues was solved with patience and positive attitude. Well done to Dave, really appreciate your help!
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
That’s brilliant to hear, Olga! 🎉 It’s great that Dave could get everything sorted with such a patient and positive approach. We’re pleased our team could help resolve your issues effectively. We're sure your kind words will make their day! -Kishan
Staff are fantastic walked me through…
Staff are fantastic walked me through the deals. Honestly couldn't ask for better thanks Harun!
January 9, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hi Lee, thank you for your 5 ⭐ review. We’re delighted Harun guided you through the deals and made everything clear and easy. -Shivam
Dave and Andrew absolutely highly…
Dave and Andrew absolutely highly respect and quality of services when you enter the 3 Store at Darlington.
Highly recommend them to serve you if you go to 3 Store at Darlo 🙌🏽👍🏾🙏🏾
January 7, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
This is such a lovely review, Josua. We're thrilled to hear this -Maxine
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