Gosia was by far the best customer advisor I’ve ever had to help me. I had a major issue with changing my surname for my married name and no one online was able to do anything after several emails and... See more
Company replied
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Quick and efficient service when I purchased a Broadband Router today. Once they understood I was not going to be upsold another SIM the customer services person was very efficient at creating the pap... See more
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I went in to pick up a SIM only from the store and was greeted warmly by a lovely man called Dave I think his name was? When he was letting me know my contract I realized I hadn't added on something a... See more
Company replied
Helpful and friendly staff who answered all my questions and understood what I was looking for. Two visits (one to ask about different models and plans, and another to process the order) - both were s... See more
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Company details
About Three UK - 3Store Darlington
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
4 Northgate, DL1 1NR, Darlington, North, United Kingdom
- 01325486114
4.9
Excellent
128 reviews
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Very helpful on what I came in for and…
Very helpful on what I came in for and assisted me with another issue I was nit aware of and how to remedy. Fab service!
January 7, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Thank you for the review, Angela! We're glad our store staff made your experience easy and welcoming. Have a wonderful day! -Afaq
Reply from Three UK - 3Store Darlington
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Reply from Three UK - 3Store Darlington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Rob was very helpful indeed
Rob was very helpful indeed, excellent service
January 2, 2026
Unprompted review
Reply from Three UK - 3Store Darlington
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Excellent service from Andrew
Excellent service from Andrew. Very patient with my lack of knowledge
December 31, 2025
Unprompted review
Reply from Three UK - 3Store Darlington
Hey Hedda, we’re so glad to hear that Andrew was helpful and made everything easy for you. Thank you for the fantastic 5⭐ review! -Neha
Went to renew phone contract
Went to renew phone contract, Gosia very helpful and efficient. Found us a good deal and was very friendly and chatty. Thank you
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Darlington
Hey Michelle, we’re so glad to hear that Gosia was helpful and made everything easy for you. Thank you for the fantastic 5 ⭐ review! -Ayesha
Quickly sorted all three of my…
Quickly sorted all three of my contracts and saved me money.
December 12, 2025
Unprompted review
Reply from Three UK - 3Store Darlington
Hey Jonathon :) We're glad the service was prompt and made you happier with your contracts. Thanks for an awesome review -Scott
Excellent service..
December 10, 2025
Unprompted review
Reply from Three UK - 3Store Darlington
That's amazing to hear! -Maxine
Came into renew subscription Gosia was…
Came into renew subscription Gosia was very helpful and professional She was able help me save money with Broadband costs
December 7, 2025
Unprompted review
Reply from Three UK - 3Store Darlington
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Reply from Three UK - 3Store Darlington
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Very helpful
Dave and Andrew were brilliant today very helpful and friendly
December 1, 2025
Unprompted review
Reply from Three UK - 3Store Darlington
Hello Lisa, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Darlington
Thanks for this fantastic 5⭐ review, Carla. We really do love to hear this! Hope you have a great day 😊 -Jade
Gosia made the process simplified
Gosia made the process simplified
November 28, 2025
Unprompted review
Reply from Three UK - 3Store Darlington
Hey.
Thanks! Your review is really appreciated. -Pete
Absolutely brilliant service
Absolutely brilliant service, really helpful and knowledgeable. Special shout out to Gosia who was really warm welcoming
November 25, 2025
Unprompted review
Reply from Three UK - 3Store Darlington
That's lovely to hear that Gosia was pleasant and a great help to you, Claire :) Thank you for brilliant review -Scott
All staff where amazing especially…
All staff where amazing especially Harun and Andrew
November 22, 2025
Unprompted review
Reply from Three UK - 3Store Darlington
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Great experience with the customer service team
Gosia was incredibly helpful and made the whole process smooth and enjoyable. I also appreciated how every other advisor stepped in and offered support whenever any issue came up. Truly great customer service.
November 16, 2025
Unprompted review
Reply from Three UK - 3Store Darlington
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Excellent customer service and advice…
Excellent customer service and advice from david the store manager.
Very friendly. 5*
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Darlington
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Went into Darlington store 15.11.2025
Went into Darlington store 15.11.2025
David was extremely helpful and friendly. Helpful me with a cancellation of my late mother's phone . A credit to your company, very understanding.
Made things easier. Thank you David .
Mrs G Jones
November 15, 2025
Unprompted review
Reply from Three UK - 3Store Darlington
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Gosia was very helpful with getting me…
Gosia was very helpful with getting me a deal on both a new SIM and home broadband - very happy with the deal, thank you
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Darlington
Thanks for your feedback, Tom, and it's lovely to hear that you enjoyed great customer service from Gosia during your new purchases. We appreciate you taking the time to share this with us. -Michael
Help full and informative
Help full and informative . Also helped out with practicle set up of sim etc . Thank you Gosia
November 12, 2025
Unprompted review
Reply from Three UK - 3Store Darlington
Brilliant, we're pleased Gosia helped set up your SIM and got you connected. Thank you for the review, Paul :) -Scott
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