I had a great experience at the Three store. Fiza was very friendly, professional, and helpful throughout the whole process. She converted my SIM to an eSIM quickly and explained everything clearly. T... See more
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Had an amazing experience with Anna. Walked in for an enquiry and walked out with 2 x contracts. 😃 Staff are very professional, experienced and hands on. Definitely recommend this store. Keep up t... See more
Company replied
Mitch was absolutely amazing from start to finish. He took the time to explain everything clearly, including all the terms and conditions, and made sure we fully understood every detail before m... See more
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Fyza was super helpful and friendly. Great experience. Sorted out my new phone really quickly.
Company replied
Company details
About Three UK - 3Store Derby
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
SU105 Eagle Centre, DE1 2PL, Derby, Midlands, United Kingdom
- 01332200859
4.9
Excellent
273 reviews
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fantastic service from Mitch!
fantastic service from Mitch!! Absolutely fast and effective! 10/10!!!
July 16, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Chantelle 😊
Mitch really smashed it fast, clear and super helpful.
He’s a brilliant part of the team, and we love hearing this 🌟
-Three Social Media team
Fyza was super helpful and friendly
Fyza was super helpful and friendly. Great experience. Sorted out my new phone really quickly.
July 14, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Mia, love to hear this! Fyza made sure you left feeling confident and fully sorted. Thanks for your amazing feedback 😊
Three Social Media Team
Fiza
I had a great experience at the Three store. Fiza was very friendly, professional, and helpful throughout the whole process. She converted my SIM to an eSIM quickly and explained everything clearly. The service was smooth, efficient, and hassle-free. Thank you, Fiza, for the excellent customer service!
July 14, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Umar, we’re so pleased Fiza made everything simple and guided you clearly through the switch. Thanks for sharing your experience. - Three Social Media Team
Fyza was very helpful knowledgeable and…
Fyza was very helpful knowledgeable and very pleasant thank you
July 14, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Thank you for sharing your experience. We’re delighted to hear that Fyza took great care of you. 😊 — Three Social Media Team
Anna was very professional and a great…
Anna was very professional and a great help and polite.
July 13, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Scott, we’re really glad to hear Anna took great care of you. Thanks for sharing your feedback 🙌
-Three Social Media Team.
Anna was very helpful and sorted…
Anna was very helpful and sorted everything out in 20 mins.
July 10, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi William, thanks for the wonderful 5⭐ feedback. We’re delighted to hear Anna offered outstanding support and had everything resolved in no time.
– Three Social Media Team
Maureen and Leon were great
Maureen and Leon were great. Amazing help and very kind with explaining my options with upgrading my phone
July 9, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi there, thank you for sharing your experience. We’re delighted to hear that Maureen and Leon offered such clear and supportive guidance while helping you explore your upgrade options.
– Three Social Media Team
Great service from Maureen.
Great service from Maureen.
Face to face solution finding is my preference and she quickly found answers to my questions.
July 9, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey, Zoe. We’re delighted that we could provide the in-person support you prefer. It’s great to hear that Maureen took such good care of you by resolving your queries quickly and efficiently. 🥰 - Three Social Media Team
Fyza was great and very helpful as I…
Fyza was great and very helpful as I was confused by the offers
Sorted me out in less than 30 mins
July 9, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hello there, we’re glad Fyza was able to clarify everything and guide you through the options with ease. - Three Social Media Team
Elena was so helpful
Elena was so helpful , she literally understand my problem with just a few words . And solved the issue within 5 minutes . No time wasting I was in and out in a flash. You can tell she’s got good work ethics
June 25, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Amina, we're pleased Elena was able to grasp your concern instantly and get things sorted so efficiently. Thanks for sharing your experience 😊
-Three Social Media Team.
Excellent customer service
Had an amazing experience with Anna. Walked in for an enquiry and walked out with 2 x contracts. 😃
Staff are very professional, experienced and hands on. Definitely recommend this store. Keep up the great work team.
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Prevlin. We're thrilled Anna made the process easy and delivered outstanding care throughout. Thank you so much for sharing the feedback! ☺️ -Prabhjeet
Mitch was very friendly and helpful.
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Thanks a ton for your review, RG! 🎉Mitch really nailed it, and we look forward to serving you again. ☺️ -Kashish
CUSTOMER Service Outstanding Madam…
CUSTOMER Service Outstanding Madam Fayza deal with me very good Nice and polite.
June 12, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Babar. Thank you for sharing your experience. We are glad to hear that Fayza looked after you so well, providing such polite and outstanding care during your interaction. -Shivam
Fyra gave me and my mom a great time…
Fyra gave me and my mom a great time she also gave my mom a upgrade on her phone and also we got two iPad and tablet and she was very polite to us
June 10, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Samuel, it is wonderful to hear that you and your mum had such an enjoyable visit and walked away with everything you needed. We are incredibly glad Fyra could step in with such a polite approach to help get those new devices and upgrades perfectly sorted for you. -Shivam
Maureen was amazing
Maureen was amazing. Really efficient and super helpful
June 6, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Your words are a real highlight ✨ Andie. Great to know Maureen delivered such prompt and supportive care with a smooth and reassuring approach 💫 -Arvind
Very polite
Very polite, and good conversation, made us smile through the whole experience. Asset to the company.
June 6, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Lauren, thank you for this amazing 5 ⭐ review. We're so happy to hear that you had a wonderful experience with us. We truly appreciate your support. 😊 -Prabhjeet
Absoloutley amazing service from mitch
Absoloutley amazing service from mitch. Will be bringing my family over when their contract finishes. Thank you
May 31, 2026
Unprompted review
Reply from Three UK - 3Store Derby
We’re thrilled to know the Mitch made your day special. Thank you for sharing such uplifting feedback, Diva! 💫☺️ -Kashish
Excellent service from Elena
Excellent service from Elena, very professional
June 4, 2026
Unprompted review
Reply from Three UK - 3Store Derby
That's impressive, Mr Chapman. We're glad Elena made your experience exceptional. Thanks for taking the time to leave this 5 ⭐ review. -Prabhjeet
Was service by mitch in the Derby…
Was service by mitch in the Derby store. He had great customers service , very friendly and help me with my enquiries. Extremely happy with my purchase and service. I will be recommending this store to friends and family.
June 4, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Nicole, lovely to hear Mitch created such a welcoming experience and took the time to guide everything in a way that left you feeling confident with your choice and keen to recommend. -Kishan
Excellent Service from Anna in store
Excellent Service from Anna in store. She helped me so much with choosing a new phone. Very professional and knowledgeable
June 3, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Dave, we’re glad to hear Anna was able to get everything sorted for you. Thanks for the review! 🙌 - VodafoneThree Social Media Team
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