Mitch was absolutely amazing from start to finish. He took the time to explain everything clearly, including all the terms and conditions, and made sure we fully understood every detail before m... See more
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Called in store having signal problems. Spoke to Maureen. She was brilliant went through things with me and sorted a new duplicate sim card. Super friendly and really wanted to help. Excellent!
Company replied
Mitch has been an amazing help. He was friendly and has great intensive knowledge on phones. He was very skillful in helping me navigating phones and deals as well as being helpful.
Company replied
Very good experience today very helpful and experienced, helped me every step of the way with my upgrade. Explained everything thoroughly. Couldn’t be happier. Thank you.
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Company details
About Three UK - 3Store Derby
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
SU105 Eagle Centre, DE1 2PL, Derby, Midlands, United Kingdom
- 01332200859
4.9
Excellent
251 reviews
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Mitch was absolutely amazing from start…
Mitch was absolutely amazing from start to finish. He took the time to explain everything clearly, including all the terms and conditions, and made sure we fully understood every detail before making any decisions.
He was extremely polite, professional, and welcoming throughout the entire experience. He smiled the whole time, made us feel very comfortable, and created such a relaxed and positive atmosphere.
Customer service like this is rare to find these days. Mitch went above and beyond to help us, and it genuinely made the experience enjoyable and stress-free.
Three is lucky to have an employee like Mitch. Thank you again for the outstanding service!
May 26, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Thank you for your lovely review, Steve. We’re delighted to hear that Mitch provided such excellent service and made your experience so seamless. ✨ - VodafoneThree Social Media Team
Maureen was great as always very…
Maureen was great as always very helpful and kind
May 24, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Tinetariro, thanks for your lovely feedback. It’s great to hear Maureen was helpful and kind once again and made your experience a positive one. -Kishan
Reply from Three UK - 3Store Derby
Hey Ramakeerththan! Thank you so much for ⭐⭐⭐⭐⭐ review! Hope you have a wonderful day 🙂 -Kashish
Called in store having signal problems
Called in store having signal problems. Spoke to Maureen. She was brilliant went through things with me and sorted a new duplicate sim card.
Super friendly and really wanted to help.
Excellent!
May 20, 2026
Unprompted review
Reply from Three UK - 3Store Derby
That’s brilliant 🎯 Paul, We’re pleased Maureen stepped in with real care and got your signal issue sorted with a new SIM, all while keeping things friendly and easy. Here’s to more smooth moments ahead ✨ -Arvind
Mitch has been an amazing help
Mitch has been an amazing help. He was friendly and has great intensive knowledge on phones. He was very skillful in helping me navigating phones and deals as well as being helpful.
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Thanakorn, it’s great to hear how helpful Mitch was during your visit and how confidently he guided you through phones and deals. We’re really pleased his friendly approach and knowledge made a difference, and we’ll be sure to share your feedback with him. -Shivam
Very good experience today very helpful…
Very good experience today very helpful and experienced, helped me every step of the way with my upgrade. Explained everything thoroughly. Couldn’t be happier. Thank you.
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Amy, great to know the team guided you through your upgrade with such care and ensured everything felt clear at each stage, leaving you so pleased with the outcome. -Kishan
Fyzah was very helpful with advising me…
Fyzah was very helpful with advising me on opening up my first contract
May 10, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi, Fabien! Congratulations on your first contract! 🎊 We’re so glad Fyzah was there to help you navigate the process. 🥰 -Prabhjeet
Leon made my experience at the Derby…
Leon made my experience at the Derby Three shop an absolute pleasure,nothing was to much trouble.thank you Leon so much
May 4, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Thank you, Brendan, for sharing your experience. We’re pleased Leon made your visit enjoyable and provided the support you needed. -Suhaas
Helpful staff
Helpful staff, friendly & served us super quick. Manager was a little abrupt
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Derby
🌼 Hey Kayleigh! So happy to hear you were served quickly and kindly, that’s exactly what we aim for. Thanks for taking the time to leave a review 😊 -Ayesha
Anna was very helpful explained…
Anna was very helpful explained everything very clearly
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Thank you, Mrs Colinese! We’re delighted to hear that Anna gave you such great service today. She truly enjoys helping customers, and we’re glad your experience was positive! 🥰 -Prabhjeet
We been to 3 in derby great service…
We been to 3 in derby great service from leon gentleman
April 30, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Boom 💥 Ali, your shout-out is WOW ✨ We’re thrilled that Leon provided such stellar support and ensured you had a pleasant experience in Derby 🌟 -Arvind
Mitch was very approachable and…
Mitch was very approachable and friendly a credit to 3
April 28, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Absolutely fabulous, Wendy! We’re glad Mitch was such a great help to you. Thank you for taking the time to leave us a 5⭐ review! -Veronica
It was a seamless and excellent…
It was a seamless and excellent experience
April 27, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Woohoo 🎉 Oluwagbohunmi, your shout‑out is WOW ✨ We’re thrilled that you had such a stellar and top-tier experience. Wishing you many happy moments ahead 🎈 -Arvind
Reply from Three UK - 3Store Derby
💫 We really appreciate your kind words. It’s fantastic to know the service you received left such a positive impression. -Neha
Reply from Three UK - 3Store Derby
Hi Julio! That’s what we love to hear. Thank you for taking the time to leave us this 5 ⭐ review. -Suhaas
Fast eady service for topup great
April 25, 2026
Unprompted review
Reply from Three UK - 3Store Derby
You've made us smile Gina! 😊 Thank you for the amazing 5 ⭐ review. Wishing you a fantastic day! -Afaq
Good customer service
Mr. Mitch always taken care of their customer Mr. Mitch he always reliable and prompt in his service. I would to like to say thank you. He always welcome with smile.
April 24, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Amal, we’re so glad Mr. Mitch could make your experience memorable. His dedication to serving people is exactly what we aim for. Thank you for this lovely 5⭐ review! -Maryalex
Been excellent service helped me with…
Been excellent service helped me with setting up new WiFi and answering my questions ive had
April 22, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Outstanding service is all about making connections effortless. We’re thrilled your WiFi setup was smooth and every question answered with care. Enjoy the rest of your day, Abigail! -Ashifa
Mitch did a wonderful job explaining…
Mitch did a wonderful job explaining how it works. Everything went smooth and we ended up getting home internet as well as sim.
April 22, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Thank you, Rozin! We’re delighted Mitch’s clear guidance made everything straightforward and helped you set up both services with ease. -Suhaas
A satisfied customer
Anna is patient and have good customer service. 👍🏻
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Boom 💥 Victor, it is wonderful to know Anna shared her stellar patience and provided such spot-on support 🌟 -Arvind
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