Mitch was absolutely amazing from start to finish. He took the time to explain everything clearly, including all the terms and conditions, and made sure we fully understood every detail before m... See more
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Had an amazing experience with Anna. Walked in for an enquiry and walked out with 2 x contracts. 😃 Staff are very professional, experienced and hands on. Definitely recommend this store. Keep up t... See more
Company replied
Great customer service from Fyza. Very patient and helpful.
Company replied
Mitch has been an amazing help. He was friendly and has great intensive knowledge on phones. He was very skillful in helping me navigating phones and deals as well as being helpful.
Company replied
Company details
About Three UK - 3Store Derby
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
SU105 Eagle Centre, DE1 2PL, Derby, Midlands, United Kingdom
- 01332200859
4.9
Excellent
290 reviews
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Very helpful and pleasant member of…
Very helpful and pleasant member of staff
August 18, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Gary, thank you for letting us know about your experience. It is fantastic to hear that our team member provided such pleasant and excellent support during your interaction.— Three Social Media Team
Excellent service
Excellent service, very friendly and very professional. Am very pleased.
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Love this, Rich 💫 We're pleased the team made everything feel effortless and left such a lasting impression 💙
- Three Social Media Team
Anna was very helpful in sorting my new…
Anna was very helpful in sorting my new phone! Great service with a smile :)
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Your words are a real highlight ✨ Alicia. We're delighted Anna got your new phone sorted and made you feel so welcome along the way 💜
- Three Social Media Team
Fyza was brilliant with us today in the…
Fyza was brilliant with us today in the Derby office. She explained the amazing deals available.
August 13, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi there 🎯 We're delighted Fyza made it easy to explore the options available and helped find the right fit for your needs. Such fantastic feedback means a lot 💙
- Three Social Media Team
It good Alltwen way today
August 8, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Ghafar, thank you for sharing your feedback. We’re really glad to hear you had a positive experience. 😊
-Three Social Media Team.
Leon was extremely helpful and…
Leon was extremely helpful and explained everything in a way I could understand
August 7, 2026
Unprompted review
Reply from Three UK - 3Store Derby
That’s fantastic, Elaine! It feels amazing to know Leon was able to sort everything and make the experience smooth. Thank you for taking the time to leave an incredible 5⭐ review! – Three Social Media Team.
Fyza was very fun and helpful…
Fyza was very fun and helpful throughout the whole process of our phone contract
August 7, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Thank you so much for sharing your great experience, Jozef! We're delighted to hear that Fyza made setting up your phone contract both fun and easy. 😇 - Three Social Media Team
Fantastic service
Fantastic service, as always from Maureen & Leon, sorted everything out. Thanks again.
August 7, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Ian. It is wonderful to hear that Maureen and Leon provided such seamless support to get everything sorted for you once again. Thank you for consistently choosing us and for highlighting their fantastic service today.— Three Social Media Team
She is very kind and has a mastery of…
She is very kind and has a mastery of her job.
Fyza
August 5, 2026
Unprompted review
Thank you mitch for renewing g my…
Thank you mitch for renewing g my contract cheap thanks
August 4, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Kouzy, it’s great to know Mitch made your renewal experience a positive one. Thanks for taking the time to share your feedback. — Three Social Media Team
Excellent service 💯
Fyza was Lovely and very helpful. She gained our trust for the brand as well. This is an awesome staff Three! Do well to keep her.
August 3, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Oluwawemimo, thank you for the wonderful 5⭐ review. We’re thrilled to hear that Fyza made everything so smooth and welcoming.
Three Social Media Team
The lady that was dealing with us (…
The lady that was dealing with us ( Fyza ) was extremely helpful and informative .... keep up the good work 👏
August 3, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Stewart, thanks for the great feedback. We’re delighted to hear that Fyza delivered clear and exceptional assistance.
– Three Social Media Team
The service was really good and…
The service was really good and helpful. Maureen was so nice to me. She was also very professional. I will definitely recommend her.
August 2, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Thank you, Precious. We’re so pleased to hear that Maureen made everything smooth and straightforward for you. Feedback like yours means a great deal to us. ☺️ - Three Social Media Team
Amazing service from Maureen today…
Amazing service from Maureen today sorted everything out in minutes thank you Maureen.
August 1, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Michaela, thanks for the amazing 5⭐ love. We’re glad to hear that Maureen delivered exceptional assistance and resolved all your concerns in no time.
– Three Social Media Team
My experience was very well at…
My experience was very well at Three...Fayza was very helpful
July 31, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Faizan, we appreciate you taking the time to share this. It’s great to hear Fayza supported you so well and left you feeling confident with your experience. Thank you for your lovely feedback. 💙
Three Social Media Team
Always great service by team 3
Always great service by team 3, thanks Fyza for helping me out with Mt new handset today
July 25, 2026
Unprompted review
Reply from Three UK - 3Store Derby
That’s superb, Dan! It’s wonderful to know this has been your experience with Fyza. Thanks for sharing it with us! 🌟 – Three Social Media Team
Fyza was very nice and gave me a great…
Fyza was very nice and gave me a great deal today
July 20, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Thank you for the review, Mekonen Merlin! We truly appreciate you sharing your experience. It’s wonderful to hear that Fyza helped you secure a deal that met your expectations. – Three Social Media Team
Fyza was very patient and understanding…
Fyza was very patient and understanding with me she helped me get my phone I was impressed
July 20, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Asante, Thank you so much for sharing your experience. We are glad to hear that you received such supportive guidance while setting up your new device. Keeping things stress-free is exactly what we aim for.— Three Social Media Team
fantastic service from Mitch!
fantastic service from Mitch!! Absolutely fast and effective! 10/10!!!
July 16, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Chantelle 😊
Mitch really smashed it fast, clear and super helpful.
He’s a brilliant part of the team, and we love hearing this 🌟
-Three Social Media team
Fyza was super helpful and friendly
Fyza was super helpful and friendly. Great experience. Sorted out my new phone really quickly.
July 14, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Mia, love to hear this! Fyza made sure you left feeling confident and fully sorted. Thanks for your amazing feedback 😊
Three Social Media Team
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