Had an amazing experience with Anna. Walked in for an enquiry and walked out with 2 x contracts. 😃 Staff are very professional, experienced and hands on. Definitely recommend this store. Keep up t... See more
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Mitch was absolutely amazing from start to finish. He took the time to explain everything clearly, including all the terms and conditions, and made sure we fully understood every detail before m... See more
Company replied
The service was really good and helpful. Maureen was so nice to me. She was also very professional. I will definitely recommend her.
Company replied
The lady that was dealing with us ( Fyza ) was extremely helpful and informative .... keep up the good work 👏
Company replied
Company details
About Three UK - 3Store Derby
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
SU105 Eagle Centre, DE1 2PL, Derby, Midlands, United Kingdom
- 01332200859
4.9
Excellent
282 reviews
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Fyeza was Very insightful and helpful
Fyeza was Very insightful and helpful
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Abdulsamad, we love it! Fyeza will be overjoyed knowing her support made your visit unforgettable and brought in a brilliant 5 ⭐ -Ashifa
Had problems with customer service great customer service on…
Had problems with customer service on the phone. Came to the Derby store, they were fantastic sorted everything with no problems. Leon was very knowledgeable and helpful.
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Thank you for sharing this lovely comment, Wendy! We're thrilled to hear that Leon gave you such great support and made sure everything was handled so smoothly. -Afaq
Varun is great
Varun is great, he’s explained well everything that I need to know about my new plan. 🙌🏻
March 23, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Aleta, it’s fantastic to hear that Varun made your visit so seamless. Your feedback means a lot to us, and we’re thrilled he left such a positive impression. 🥰 -Kashish
Fyza
Fyza, Lyndon and shaheen sorted me a great deal for becoming a new customer saved me money .
March 15, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Umair, we are so glad Fyza, Lyndon, and Shaheen helped you find those savings. Thank you for choosing us. -Suhaas
Reply from Three UK - 3Store Derby
Thank you for sharing your experience. We’re pleased to hear that Fyza provided such kind and attentive support. 😊 -Veronica
Mitch helped with something multiple…
Mitch helped with something multiple stores and customer service refused to do. He is a credit to the company
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Angela, thanks for posting. Great to hear Mitch stepped in and got this sorted for you. We appreciate the recognition. -Kishan
Reply from Three UK - 3Store Derby
Hey Harry, it’s fantastic to hear how Fyza made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Reply from Three UK - 3Store Derby
Thanks for taking the time to leave a 5⭐ review. We’re delighted to hear that you had such a great experience. -Neha
Reply from Three UK - 3Store Derby
Thanks so much, Paul! 🎉 We’re delighted that our team was able to help you exactly the way you needed. Wishing you a wonderful day! ☺️ -Kashish
Reply from Three UK - 3Store Derby
Aw 🎉 We love hearing this, Sean. We’re thrilled that Fyza was able to give you great support 😊 Thank you for your lovely review. ✨ -Neha
Friendly skilled service
Friendly skilled service. Felt he knew what he was talking about and was able to make an old lady understand! Good sense of humour!
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Yay, Janis! We absolutely love hearing this 🎉 We're thrilled to know our colleague offered such attentive and efficient support, making your visit feel light‑hearted and positive. Wishing you great things ahead 💙 -Arvind
Reply from Three UK - 3Store Derby
Lovely feedback, Neil! We’re delighted that your experience brought joy to your day. Have a fantastic one ahead! 🌸 -Ayesha
Varun very informative very quick and…
Varun very informative very quick and easy going many thanks
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Shaun, thanks for taking the time to share! ⭐ Great to hear that Varun gave you such a positive experience. -Veronica
Varun was great and made the process…
Varun was great and made the process easy
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Pawel, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
First Class Experience
My experience was very good. Fyza looked after us and was very helpful and thorough. She explained everything in a simple way, easy to understand. 10/10
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Derby
What a sweet 5⭐ rating, Claudette! We’re heartened to know this has been your experience with Fyza. Wishing you a bright and joyful day ahead! 🌸 -Ayesha
Fyza was really helpful today
Fyza was really helpful today, assisted me changing my old router into a new one and helped me save money as well. She was so nice and really helpful!
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Derby
We really appreciate this, Pablito. Fyza will be happy to know she made the whole process easy and helpful for you and even saved you some money along the way. 😊 -Ayesha
Shaheen has been amazing!
March 2, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Claudia, thank you for your 5 ⭐ review and for taking the time to share your experience! 🎊 It's fantastic to hear you received excellent service from Shaheen. -Prabhjeet
Reply from Three UK - 3Store Derby
Aurel, that’s excellent feedback! ✨ Shaheen’s dedication transformed the support you received into a seamless, effortless experience. -Manavata
Anna was brilliant and explained…
Anna was brilliant and explained everything clearly. Managed to get a better phone for a better price. 5 star customer service
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
The best customer service that I’ve…
The best customer service that I’ve ever had in my life I would give her 6 stars if it was possible
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Diyar, that’s phenomenal! 🎉 We’re so happy to hear that you had a positive experience. Your feedback means a lot to us. -Suhaas
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