Had an amazing experience with Anna. Walked in for an enquiry and walked out with 2 x contracts. 😃 Staff are very professional, experienced and hands on. Definitely recommend this store. Keep up t... See more
Company replied
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Mitch was absolutely amazing from start to finish. He took the time to explain everything clearly, including all the terms and conditions, and made sure we fully understood every detail before m... See more
Company replied
The service was really good and helpful. Maureen was so nice to me. She was also very professional. I will definitely recommend her.
Company replied
The lady that was dealing with us ( Fyza ) was extremely helpful and informative .... keep up the good work 👏
Company replied
Company details
About Three UK - 3Store Derby
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
SU105 Eagle Centre, DE1 2PL, Derby, Midlands, United Kingdom
- 01332200859
4.9
Excellent
286 reviews
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The best customer service that I’ve…
The best customer service that I’ve ever had in my life I would give her 6 stars if it was possible
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Diyar, that’s phenomenal! 🎉 We’re so happy to hear that you had a positive experience. Your feedback means a lot to us. -Suhaas
Great customer service and help to find…
Great customer service and help to find the right package
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Sarah, we’re delighted our team guided you to the best option. Thank you for your feedback! -Suhaas
Mitch was so pleasant and helpful…
Mitch was so pleasant and helpful explaining everything so clearly. Excellent service! Thank you Mitch.
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Ceri, we’re delighted Mitch’s clear explanations and pleasant approach made your experience so positive. Thank you for your kind words! 💛 -Suhaas
Shaheen was very knowledgeable and…
Shaheen was very knowledgeable and helpful. It was a pleasure to meet her
February 23, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Dee, it was a pleasure having you in; we're glad Shaheen’s expertise and helpful nature made your visit such a standout experience. -Kishan
Fabulous customer Advisor
Anna is a fabulous customer Advisor at Three. Very helpful and useful.
February 21, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Thank you so much for your lovely feedback, Jess. We’re delighted to hear that Anna provided such helpful and useful service. -Ayesha
Had a great experience explained it…
Had a great experience explained it really good made me understand and processed thanks to Fyza Shaheen
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Nikolas, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Mitch was very helpful and very nice
February 18, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Elliot! We really appreciate the 5 ⭐. It’s fantastic to know Mitch helped make the whole process easy. We’re so glad you felt looked after. -Ayesha
Anna was most helpful.
Anna was most helpful. She is a very polite young lady especially for a non-tech person! Thank you very much.
February 16, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hello Jessica, we’re glad Anna ensured you felt comfortable and supported. Thank you for taking the time to share your experience with us. -Suhaas
I was having problems with my phone
I was having problems with my phone, Anna was very helpful and sorted it out for me.
February 15, 2026
Unprompted review
Reply from Three UK - 3Store Derby
We really appreciate your lovely feedback, Ms Begum. It’s great to hear Anna was able to guide you through the phone issue. She always puts her heart into helping. 😊 -Ayesha
Good experience with fyza
February 14, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Komal, It looks like the one star rating may have been sent by mistake, since your feedback is full of positivity. Fyza is truly amazing at what she does, and we’re so grateful you shared your experience with us. It means a lot! 😋 -Kashish
Reply from Three UK - 3Store Derby
Thank you for sharing this, Ashish! 🌟 Wonderful to hear our support hit the mark. 🙌 -Veronica
Great customer service
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Derby
That’s impressive, Ag. We’re glad to hear you’re happy with our service, and we truly appreciate your great review. -Manavata
Anna in the derby store was a massive…
Anna in the derby store was a massive help sorting out my new phone! Great customer service
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Love hearing this, Emilie 😊 We’re delighted that Anna at our Derby store helped you find the phone that suits you best. Wishing you lots of joy and smooth moments with your new phone ✨ -Arvind
Anna in the derby store was a massive…
Anna in the derby store was a massive help would definitely go back just to get her amazing customer service
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Alex, thank you for the feedback. Anna’s dedication at the Derby store really shines through your message. Her approach clearly made your visit stand out, and it’s great to know her service is a key reason you’d choose to return. -Afaq
Anna was really helpful and polite
Anna was really helpful and polite. Thank you for the great service.
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Dianne, we’re so pleased Anna’s courteous approach and attentive support made your experience enjoyable. Thank you for your valuable feedback. -Suhaas
Fyza was very kind and helpful saved us…
Fyza was very kind and helpful saved us a lot of money and gave us a better deal amazed
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Fyza was very helpful and thorough
Fyza was very helpful and thorough. Would highly recommend.
February 7, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hello Samantha, we’re overjoyed to know Fyza provided such attentive service. We appreciate your recommendation and kind words. -Suhaas
Shaheen was great
Shaheen was great and immediately solved my issue.
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Thank you for this lovely review, Maria! It’s fantastic to know that Shaheen was able to assist you and that you walked away happy with your issue solved. 😊 -Ayesha
Amazing service
From the moment I walked in it all felt right. Anna was amazing and got me the best possible deal available. Even the members of staff who were not primary involved in my renewal and purchases were fantastic, friendly and made me laugh.
Would highly recommend visiting the shop.
Thank you Anna
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Kevin, we’re pleased you had a positive visit. It’s good to know Anna found a suitable option for your latest purchase and that everyone made you feel welcome throughout. We hope you enjoy your new items. -Kishan
Reply from Three UK - 3Store Derby
Hello there! We’re thrilled to hear you had a great experience with us. Thank you so much for your review! -Neha
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