Had an amazing experience with Anna. Walked in for an enquiry and walked out with 2 x contracts. 😃 Staff are very professional, experienced and hands on. Definitely recommend this store. Keep up t... See more
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Mitch was absolutely amazing from start to finish. He took the time to explain everything clearly, including all the terms and conditions, and made sure we fully understood every detail before m... See more
Company replied
The service was really good and helpful. Maureen was so nice to me. She was also very professional. I will definitely recommend her.
Company replied
The lady that was dealing with us ( Fyza ) was extremely helpful and informative .... keep up the good work 👏
Company replied
Company details
About Three UK - 3Store Derby
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
SU105 Eagle Centre, DE1 2PL, Derby, Midlands, United Kingdom
- 01332200859
4.9
Excellent
286 reviews
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Fyza very helpfull so greattfull for…
Fyza very helpfull so greattfull for her understanding and sweet
February 1, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Reply from Three UK - 3Store Derby
Hi Bishal, we’re thrilled Fyza delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
Just wanted to say thank you to Fyza…
Just wanted to say thank you to Fyza and the store manager for helping me out with getting a new phone today.
I’ve been stung and ripped off by this sort of thing in the past so I needed a lot clarifying. But today they helped make everything crystal clear and explained everything in detail with no strange hidden fees or anything.
Thanks for the peace of mind for such a big purchase.
January 29, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Nicc, it is wonderful to hear about your time with Fyza and the manager. We are glad they provided the guidance you needed. Congratulations on your new phone! We appreciate you choosing us. -Kishan
Varun and leon were very helpful and…
Varun and leon were very helpful and informative.
January 27, 2026
Unprompted review
Reply from Three UK - 3Store Derby
That’s fantastic, Calum! We’re so glad Varun and Leon were able to provide the support you needed. Thank you so much for the review! -Neha
Three mobile customer service is…
Three mobile customer service is excellent! Fyza in Three Derbion Mall is well knowledgeable and accommodating!
January 27, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Wow Jc 🎉 It’s wonderful to hear that Fyza offered such patient and caring support during your visit to our Derbion branch. Thank you for sharing your experience with us 💛 -Arvind
Good all round experience
Good all round experience. Fyza did everything we asked. 5 stars from me. This was in the Derby store.
January 25, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Lovely, Nei! Fyza is truly exceptional, and hearing you rate us a perfect 5/5 really makes our day. ☺️ -Kashish
Fyza was really helpful to us 😀
January 25, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Thank you, Wendy, for such an uplifting review! We’re so happy that Fyza was able to help you with kindness and care. Here’s to great things ahead! 😃 -Ayesha
Excellent service
Excellent service by the store manager who has helped me many times before. Good work.
January 21, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Thank you for your feedback, David! It’s great to hear that our store manager has given you strong support, as always. We appreciate you taking the time to let us know about it. 😊 -Kashish
Receptive
Receptive, professional, polite and took time to explain properly the services available.
January 20, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Okoh, thank you for your kind review and for taking the time to share your experience with us. -Suhaas
Reply from Three UK - 3Store Derby
Hey Kawan! 🚀 So good to know! Hats off to Varun for making it remarkable. Thank you for your kind words. -Ashifa
A fantastic experience
Anna (from Derby) proved extremely helpful in the service and the mannerism it was provided. She communicated all information in a manner that was succinct and understandable to me and my family.
The experience definitely deserves a 5 star rating.
Thank you Anna (from Derby)
January 17, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear Anna supported you and your family with such clarity and care at our Derby store. ✨😊 -Veronica
Reply from Three UK - 3Store Derby
Hey Joseph, you’ve just made our day! 🎉 We’re glad to hear your experience with Leon was remarkable. Wishing you a great day. -Manavata
Reply from Three UK - 3Store Derby
Raman, you’ve painted our day with 5 golden ⭐! We’re truly grateful for your brilliant feedback and delighted that Shaheen and Maureen made your experience shine ✨ -Ashifa
Fyza gave us excellent customer…
Fyza gave us excellent customer service, very friendly service. Would recommend
January 16, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Great to hear, Mollie! 🎊 We’re thrilled that Fyza provided such an exceptional experience. Wishing you a wonderful day ahead. -Manavata
Varun was great
Varun was great. He got to the bottom of the problem and sorted it out for us
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Joanna, We're glad that Varun gave you all the help and support throughout. Thank you for this amazing 5 ⭐ review. -Prabhjeet
The best 3 store in entire Derby !
The best 3 store in entire Derby !
January 15, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi, Mateusz. We're so happy to know that you had a great experience with us. Thanks for this amazing 5 ⭐ review. -Prabhjeet
Already a customer of three and I was…
Already a customer of three and I was very please today with the service I received in the Store - I always come to Derby store and today I was attended by Assistant manager Shaheen- she explained everything to me and I understood well and was happy to get my phone and watch - excellent service - thanks
January 14, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Wow Azhar! 🎉 It’s wonderful to hear that Shaheen made your experience seamless at our Derby branch. Thank you for taking the time to leave an incredible 5⭐ review! -Veronica
Very helpful and informative
Very helpful and informative. Provided great help
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hello Shani! We’re glad to hear you had a wonderful experience with us. Thank you so much for the 5⭐ review! -Neha
Store Manager Leon has been super…
Store Manager Leon has been super helpful and patient. Very good service.
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Thanks for sharing your experience 😊 We’re glad Leon was able to assist and ensure everything was taken care of for you. Wishing you a wonderful day, Irin 🌟 -Arvind
Great .
Great .. I approved on my first visit .. very happy with service and thanks Mitch for your assistance
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Mikki! We’re so glad to hear about your wonderful experience. Thank you for trusting us on your first visit. Mitch will be thrilled to know his support made such a difference ☺️ -Ayesha
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