Had an amazing experience with Anna. Walked in for an enquiry and walked out with 2 x contracts. 😃 Staff are very professional, experienced and hands on. Definitely recommend this store. Keep up t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mitch was absolutely amazing from start to finish. He took the time to explain everything clearly, including all the terms and conditions, and made sure we fully understood every detail before m... See more
Company replied
The service was really good and helpful. Maureen was so nice to me. She was also very professional. I will definitely recommend her.
Company replied
The lady that was dealing with us ( Fyza ) was extremely helpful and informative .... keep up the good work 👏
Company replied
Company details
About Three UK - 3Store Derby
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
SU105 Eagle Centre, DE1 2PL, Derby, Midlands, United Kingdom
- 01332200859
4.9
Excellent
286 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mitch
Mitch and the rest of the team was so accomodating and had a smooth transaction.
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Aurora, thank you for sharing your experience. It’s wonderful to hear that our staff gave you such great support, and we appreciate your kind words about Mitch. We hope you have a wonderful day! 😊 -Neha
Am very happy with him he helped me a…
Am very happy with him he helped me a lot
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hello Ahmad! We’re glad to hear you had a great experience with us. Thank you so much for the 5⭐ review! -Neha
It was quick
January 13, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Okeoghene, thank you! 😊 We’re so happy you enjoyed our service. We’re always here to help :) -Ayesha
Reply from Three UK - 3Store Derby
Superb, Andrea! 🌟 A big shoutout to the team for making your experience truly extraordinary. Thank you for your kind words! 💛 -Manavata
The staff are very accommodating.
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey, Mary, thanks a ton for the 5 ⭐ review! It’s great to hear our team made your experience fabulous. Have a wonderful day! -Afaq
Anna knew exactly what I wanted
Anna knew exactly what I wanted. Very helpful.
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Alan, that’s amazing! We’re delighted to hear Anna got everything sorted for you. Thank you for sharing this wonderful 5⭐ review! -Veronica
Very helpful service and informed me of…
Very helpful service and informed me of the best deals
January 12, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Knowing that our service continues to meet your expectations, motivates us to keep delivering excellence. Thank you so much for your wonderful 5⭐ review, Mazin! -Ayesha
Wow, amazing
Wow. Fyza and Lyndon were soo helpful and are saving me a lot compared to my current provider. I’d recommend
Seeing them to see if they can help you
January 11, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Lyndon was great
Lyndon was great, really efficient, helpful, knowledgeable and supportive, would highly reccomend
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
I am so excited about the service…
I am so excited about the service rendered by Maureen it was a fantastic one
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Phone upgrade
Mitch was very thorough, knowledgeable and helpful. Fantastic service.
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Fyza was great provided us with all the…
Fyza was great provided us with all the information we needed was quick and efficient
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Fylz was Very helpful and very good…
Fylz was Very helpful and very good service
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi.
Thanks! Your review is really appreciated. -Pete
Mitch was amazing
Mitch was amazing. I was quoted a lot higher price, came in store and was a lot cheaper. Thank you very much
January 9, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Yay, Hangaw! 🎉 It’s wonderful to hear that Mitch made your experience truly remarkable and helped you secure the best deal. Thank you for taking the time to leave an incredible 5 ⭐ review! -Afaq
Mitch was welcoming from the moment I…
Mitch was welcoming from the moment I entered the store and walked me throughtput picking out a phone and providing me with a contract.
January 9, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hi Jason, thank you for your amazing 5 ⭐ review! We're glad to hear that Mitch at our store made your experience fabulous. We hope you have a wonderful day! 😊 -Prabhjeet
Excellent and incredibly customer…
Excellent and incredibly customer service.
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Derby
This what we love to hear, Chukwunonso 🥰 Thanks for taking the time to send over this amazing 5⭐ review -Jade
Very good customer service very polite
January 7, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hey Hamza, that’s truly delightful! Thank you for the luminous 5 ⭐ feedback. Wishing you a wonderful day ahead 🌟 -Ashifa
Reply from Three UK - 3Store Derby
Hey Muhammad, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Derby
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
No internet connection
A serious problem developed with my phone, rendering it unable to connect to the internet. Lyndon set about finding the problem and resolving it. He went the extra mile to do this, which I am eternally grateful for.
January 4, 2026
Unprompted review
Reply from Three UK - 3Store Derby
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.