Will and Rickie were so helpful. We need to change our accounts and the process was very complicated for us. Will gave us all the instructions and the process was made so easy. When we came back to th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Adam was extremely helpful, like the best customer service experience I've ever had. Keep him employed and give him a raise!!!
Company replied
My flatmate and I visited the Dundee store to ask about broadband and Aaron was beyond helpful. Not only did we leave the store with our broadband secured but he also helped me get onto a better phone... See more
Company replied
Nice easy experience getting a new phone, everything was explain well to me to find the phone that I wanted. Will was exceptionally helpful and patient throughout the process.
Company replied
Company details
About Three UK - 3Store Dundee
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit L29, Overgate Court, DD1 1UQ, Dundee, North, United Kingdom
- 01382206634
4.8
Excellent
67 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful, patient & professional
Spoke with two different representatives whilst I was there, both incredibly helpful & professional. Would definitely recommend - especially to other students & remote workers.
November 18, 2025
Unprompted review
Reply from Three UK - 3Store Dundee
Thanks for this fantastic 5⭐ review, Soph. We appreciate you taking the time to send this over! Have a great day 😊 -Jade
Reply from Three UK - 3Store Dundee
Hi.
Thanks! Your review is really appreciated. -Pete
Nice & easy experience
Nice easy experience getting a new phone, everything was explain well to me to find the phone that I wanted. Will was exceptionally helpful and patient throughout the process.
November 11, 2025
Unprompted review
Reply from Three UK - 3Store Dundee
Thanks for this lovely 4⭐ review, Chelsea. We really do appreciate you taking the time to send this over! Great work Will 🎉 -Jade
Reply from Three UK - 3Store Dundee
Hey.
Super! That's what we like to hear. Thanks for taking the time to leave this review. -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.