Super easy and knowledgeable staff, no fuss and no pressure to buy either, and more importantly no pressure for ad ons like insurance or accessories. I was in and out within 15 minutes with my new pho... See more
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It was an absolute pleasure and seamless experience dealing with 3 at princess street. Jay was very kind patient and helpful and gave me a sweet deal on my plan and helped me set up everything related... See more
Company replied
Cruz dealt with getting my new contract sorted quickly and efficiently and couldn't have asked for better. Made missing my train worth it now I'm saving a few pounds!
Company replied
Excellent service by Luke. Helped set up my new phone nice and easy and made sure everything was transferred across with no issues.
Company replied
Company details
About Three UK - 3Store Edinburgh (West)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
(West) 134 Princes St, EH2 4AH, Edinburgh, North, United Kingdom
- 01312256192
4.6
Excellent
28 reviews
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Super easy and knowledgeable staff
Super easy and knowledgeable staff, no fuss and no pressure to buy either, and more importantly no pressure for ad ons like insurance or accessories. I was in and out within 15 minutes with my new phone. Thank you!
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (West)
Hello Cara, it’s wonderful to know our staff made everything easy and comfortable. We hope you’re enjoying your new phone. Thank you for choosing us. -Suhaas
Reply from Three UK - 3Store Edinburgh (West)
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Excellent service by Luke
Excellent service by Luke. Helped set up my new phone nice and easy and made sure everything was transferred across with no issues.
February 5, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (West)
Thanks for this fantastic review, Margaret! We’re thrilled to hear that Luke provided amazing support and made your phone setup quick and stress free 😊 Your kind words mean a lot to us. -Neha
I was well attended to by mr Jay while…
I was well attended to by mr Jay while in the shop.
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (West)
Thanks for the great review, Secondina! We’re delighted that Jay delivered excellent service in our store. ☺️ -Prabhjeet
Great experience
It was an absolute pleasure and seamless experience dealing with 3 at princess street. Jay was very kind patient and helpful and gave me a sweet deal on my plan and helped me set up everything related to the transition.
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (West)
Hey Mehrdad, thank you for taking the time to share your feedback. It’s wonderful to hear that your visit to our Princess Street store went smoothly. Jay’s supportive approach and attention to detail made a real difference during your upgrade, and we’re glad he could guide you through the change with ease. We hope to see you again soon! -Afaq
Reply from Three UK - 3Store Edinburgh (West)
Hey there! 💫 That’s amazing to hear! Shoutout to Jay for making your experience remarkable. Thank you for the great review. -Ashifa
Cruz dealt with getting my new contract…
Cruz dealt with getting my new contract sorted quickly and efficiently and couldn't have asked for better. Made missing my train worth it now I'm saving a few pounds!
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (West)
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Arif was very helpful with whole the…
Arif was very helpful with whole the process. It was nice to be here.
January 4, 2026
Unprompted review
Reply from Three UK - 3Store Edinburgh (West)
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Aaron
Aaron, was a real life saver I turned up having lost my phone just before Christmas, a calm and helpful guide through this storm of life! A MASSIVE thank you!!
December 22, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (West)
Hey Rachel, thank you for the fantastic 5⭐ review! We’re so glad to hear that Aaron was supportive and made everything easy for you. Wishing you a Merry Christmas 🎄 -Neha
Great service,
Great service,
Just got a sim contract with an accessory. Jay today really helped me understand what to go with, some tips for the future and all the other questions I had in my mind.
Overall really satisfied with the service.
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (West)
We appreciate the 5* - We know the retail staff will be happy to see this -Maxine
Aaron made my upgrade so easy
Aaron made my upgrade so easy. So patient with my ineptitude with tech.
December 11, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (West)
We're pleased you could rely on Aaron to explain anything that confused you, Amanda :) Thanks for a great review, and for upgrading with us -Scott
Aaron assistance was 100% ,he was…
Aaron assistance was 100% ,he was really helpful throughout the process.He was friendly during the interaction and the service he provided.He really enjoys his work. I give him an applaud 👏He needs to be promoted . Excellent job for the team.
December 10, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (West)
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
I’m happy I got a good deal eventually.
I’m happy I got a good deal eventually.
The customer service was superb as well👍🏽
December 6, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (West)
Hey.
Thanks! Your review is really appreciated. -Pete
Excellent service
November 13, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (West)
Thanks for this fantastic 5⭐ review, Tony. We really do appreciate it! Have a great day 😊 -Jade
Reply from Three UK - 3Store Edinburgh (West)
Thanks for your feedback, Callum, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Reply from Three UK - 3Store Edinburgh (West)
Thanks for this fantastic 5⭐ review, Jayashree. We really do appreciate it! Have a great day 😊 -Jade
Reply from Three UK - 3Store Edinburgh (West)
Hi.
Thanks! Your review is really appreciated. -Pete
Friendly and clear service
Friendly and clear service. Was offered a good deal in a non-pushy way. Got a customised deal that works better for me.
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (West)
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
amazing
customer advisor was so helpful and patient. talked through all available plans and helped me get the best deal for myself. was very helpful and an overall great customer service!
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (West)
Hi.
Thanks! Your review is really appreciated. -Pete
Had a great experience today with Aaron…
Had a great experience today with Aaron in Prince street, all perfectly and gently explained.
Many thanks
November 8, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (West)
Hi.
Thanks! Your review is really appreciated. -Pete
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