Super easy and knowledgeable staff, no fuss and no pressure to buy either, and more importantly no pressure for ad ons like insurance or accessories. I was in and out within 15 minutes with my new pho... See more
Company replied
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It was an absolute pleasure and seamless experience dealing with 3 at princess street. Jay was very kind patient and helpful and gave me a sweet deal on my plan and helped me set up everything related... See more
Company replied
Cruz dealt with getting my new contract sorted quickly and efficiently and couldn't have asked for better. Made missing my train worth it now I'm saving a few pounds!
Company replied
Excellent service by Luke. Helped set up my new phone nice and easy and made sure everything was transferred across with no issues.
Company replied
Company details
About Three UK - 3Store Edinburgh (West)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
(West) 134 Princes St, EH2 4AH, Edinburgh, North, United Kingdom
- 01312256192
4.6
Excellent
28 reviews
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Fantastic Customer Service
Came into store to check my business contracts. Was interested in a new phone for my daughter and myself. Aaron, the customer advisor who was serving me was fantastic in helping me and reassuring me on the phone giving me a good deal. fantastic customer service.
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (West)
Thanks for your feedback, Linda, and it's lovely to hear that you enjoyed great customer service from Aaron during your new phone purchase. We appreciate you taking the time to share this with us. -Michael
Good service
Good service, Aaron treat customer very well ,and have very experienced to solf problem.
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (West)
Thanks for this amazing 5⭐ review, Mojahid. We really do appreciate you taking the time to send this over! Well done Aaron 🎉 -Jade
Aaron was very professional
Aaron was very professional , good manners and help us to find the best deal .
Would very much recommend them to anyone
Thank you Aaron for all your help 👍
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (West)
Thanks for your feedback, Shona, and it's lovely to hear that you enjoyed great customer service from Aaron during your new purchase. We appreciate you taking the time to share this with us. -Michael
Reply from Three UK - 3Store Edinburgh (West)
Thanks for your feedback, Carol, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
Had a fantastic experience this morning…
Had a fantastic experience this morning in the 3 shop where Jay talked me through moving from EE to 3. Great job
November 6, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (West)
We're overjoyed that you're joining us, K! That's fantastic news :) -Scott
Cruz Customer service is good
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (West)
Thanks for this fantastic 5⭐ review, Azam. We really do appreciate you taking the time to send this over! Great work Cruz 🎉 -Jade
Wonderful customer service from Cruz…
Wonderful customer service from Cruz and Luke. They were very professional and very helpful.
November 5, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (West)
That is super LadyEm. Thank you for this great review of Cruz and Luke's fab service. -Scott
Appalling company to deal with
Appalling company to deal with . Mis -sold broadband and mobile phone SIMS for family at store . Said coverage was good . Very poor coverage so ended all contracts within cooling off. Took 3 months to resolve . Twice they told me complaint has been sorted and new bill would reflect no cancellation charges. Kept getting bills for larger and larger amounts. Three Activated a debt collection agency saying I owed 1300 quid. Bothered my 82 year old Mum causing loads of grief (she thought she owed money) because they stuffed up the main contact despite me telling them several times to correct . Eventually 3 months later they accepted all their mistake and they owe me money. No apology. Meanwhile my credit score affected. STAY AWAY FROM THIS TERRIBLE COMPANY THEY ARE SHOCKING. Don't believe the coverage on their website use OFCOM only. Going to Ombudman. I teach at the worlds best business schools I'm going to use them as a case study globally in how to be awful .
July 1, 2025
Unprompted review
Reply from Three UK - 3Store Edinburgh (West)
We're sorry to hear that you had such a difficult experience, Gordon, and completely understand why you're frustrated. As you've got an ongoing complaint and are approaching the Ombudsman, please let us assure you that there will be a further review of your complaint. The impact on your credit score will be taken into consideration as part of this review. -Michael
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