Siaysha was great she in our opinion went above and beyond to sort out 5 SIM contracts out finding us the best deals and giving us a good choice of options to choose from she was brilliant. She even c... See more
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Really impressed with the service and couldn’t be happier with the deal I ended up with. I was helped by a gentleman named Nasim. From his first greeting I knew he was a wam soul. His patience knew no... See more
Company replied
Siaysha served me today and was great experience it was updating my phone. She explained everything clearly including price, warranty and any extras she’s offered. Once I was set up Siaysha phoned cus... See more
Company replied
Terry was absolutely fantastic, he was so helpful and knew everything I needed to know about my new phone. I couldn't recommend him anymore.
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Company details
About Three UK - 3Store Gateshead Metro Centre
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Cameron Walk, Metro Centre, NE11 9YR, Gateshead, North, United Kingdom
- 01914608825
4.9
Excellent
202 reviews
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Terry was very helpful and made it very…
Terry was very helpful and made it very easy for me and got me a great deal. A very pleased customer.
August 25, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Wow! 🎉 Amazing, Daniel! It’s great to know that Terry was super helpful to you. Thank you so much for sharing this, we’re always happy to help! 😄 - Three Social Media Team
Terry was absolutely fantastic
Terry was absolutely fantastic, he was so helpful and knew everything I needed to know about my new phone. I couldn't recommend him anymore.
August 25, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Emma, thank you so much for sharing this; Terry always goes above and beyond to provide clear answers and brilliant support when you're picking up a new phone. — Three Social Media Team
Great customer experience
Jake was very helpful, did everything asked and more. Came out with a newer phone and paying less money. Great customer experience.
August 25, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Michael, it’s brilliant to hear Jake helped you out and got you a newer phone while saving money. Thanks for sharing your experience with us.— Three Social Media Team
Emmanuael was really helpful and…
Emmanuael was really helpful and friendly would highly recommend him
August 22, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for your kind words, Nikki! We’re thrilled to know Emmanuael made such a strong impression. 🌟 – Three Social Media Team
Guy serving us was very helpful and…
Guy serving us was very helpful and pleasant.
August 22, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey Keith, that’s brilliant! We’re thrilled to hear that one of our team members made your experience such a positive one. Thank you so much for the amazing 5⭐ review! – Three Social Media Team
Lovely and welcoming and offered…
Lovely and welcoming and offered excellent advice. Emmanuel really listened to what I needed.
August 22, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Kay, thank you for this thoughtful review. It’s good to know the support was tailored to what you were looking for and that Emmanuel’s attentive approach stood out. — Three Social Media Team
Emmanuel was great sorted my new phone…
Emmanuel was great sorted my new phone in minutes. Cheery and very helpful
August 20, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Steve, thanks for the glowing 5⭐ love. We’re glad to know that Emmanuel delivered exceptional assistance and helped you get everything sorted with your new device in no time.
— Three Social Media Team
Emmanuel was extremely helpful with my…
Emmanuel was extremely helpful with my potential scam I was concerned about. He also sorted me out with a new cheaper broadband package.
Very pleasant cheerful man
August 17, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi John, thank you for sharing your experience. We’re really glad Emmanuel was able to reassure you about the potential scam and help you move to a more affordable broadband package. Your kind words about his cheerful approach mean a lot.
– Three Social Media Team
Jake’s was extremely helpful in helping…
Jake’s was extremely helpful in helping me upgrade my phone. He made the process really straight forward and easy thank you!
August 16, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Emily, thank you for your wonderful 5⭐ feedback. We’re thrilled to hear that Jake provided exceptional support and made your device upgrade smooth and effortless.
– Three Social Media Team
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Paul, thanks for taking the time to leave us a 5 ⭐ review. It’s lovely to know you had a positive experience with our team. — Three Social Media Team
Great service from Terry today
Great service from Terry today.
Good advice, and very helpful.
August 16, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
That’s fabulous to hear, Debra! A big shoutout to Terry for providing the guidance and support you needed. Thank you for the review. – Three Social Media Team
Siaysha was great she in our opinion…
Siaysha was great she in our opinion went above and beyond to sort out 5 SIM contracts out finding us the best deals and giving us a good choice of options to choose from she was brilliant. She even called us back later on in the day to explain the change over process again and to let us know she was sorting it out, and ask us how our day had went great customer service
August 15, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi, Stephen. We're absolutely thrilled to hear how helpful Siaysha was in setting up your 5 SIM contracts. Going above and beyond to find the best deals and making sure our customers feel completely supported, even with a follow-up call is exactly what we strive for. 😇 - Three Social Media Team
Emmanuel provided an exceptional…
Emmanuel provided an exceptional experience, and the process was executed flawlessly. I highly recommend his services.
August 15, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
That's fantastic, Simon. We're glad to hear that Emmanuel provided such excellent support throughout. Thank you for taking the time to share this lovely feedback. 😇 - Three Social Media Team
Jake was very helpful
Jake was very helpful, helped me with my phone and any issues I had.
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for the amazing 5⭐ feedback! We’re delighted Jake was able to help with your phone and sort out every issue smoothly.
– Three Social Media Team
Jake done everything he could to get me…
Jake done everything he could to get me the best deal on the z fold 8 ultra. Unfortunately the price was too high, which isn't his fault. He was very pleasant and chatty. I did end up getting better value on my talk time contract though 🙌.
Thank you Jake.
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Martin. Thank you for sharing your experience. We are glad to hear that Jake provided such a pleasant interaction and worked hard to find options for your new device, even if that specific model fell outside your budget. It is great that you walked away with a better value contract in the end.— Three Social Media Team
Emmanuel was very helpful and attentive…
Emmanuel was very helpful and attentive and got my contract switched every quickly and efficiently. Great service.
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
That’s impressive, Douglas 🎯 Delighted to hear Emmanuel’s attentive support and prompt expertise helped get your contract switched over so smoothly 💙
- Three Social Media Team
Jake and Phil really helped me out…
Jake and Phil really helped me out today great service friendly people
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
That’s brilliant, Yousef 🌟 Wonderful to know Jake and Phil's supportive care and prompt assistance made such a positive impression 💙
- Three Social Media Team
Fahim fantastic service
Fahim fantastic service. 2 minutes and we had what weve been looking for. Definitely recommend.
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
That is incredibly fast, Paul! 😊 We are so glad Fahim could help you find exactly what you needed in just two minutes. Thanks for the recommendation! — Three Social Media Team
Emmanuel amazing service great help
Emmanuel amazing service great help
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for sharing this lovely review, Dave! 🌟 It’s wonderful to hear that Emmanuel made such a positive impact on you.-Three Social Media Team
Spoke to emmanuel
Spoke to emmanuel. He was very friendly and accomodating. Amazing customer service.
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Wow, Rachel! Your review is next level awesome! 🎉 Huge shout out to Emmanuel for making it unforgettable. 😉 — Three Social Media Team
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