Wanted to change our Broadband and was advised to speak to Siaysha . Absolutely amazing young lady , very knowledgeable, kind and caring . Her product information was the best I have ever come across... See more
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Excellent customer service by Fahim and the team (Phil and Richard). Supported me in buying 5G hub and providing the best deal they can. Along with switching my accounts from other network providers... See more
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Nasim was absolutely brilliant and provided excellent customer service. He was friendly, patient and really helpful throughout, taking the time to explain everything clearly and making the whole proce... See more
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Absolutely amazing service. Popped in with a question and got a full review with Siaysha who was so helpful and patient and even ended up saving me money. Something I normally dread was turned into su... See more
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Company details
About Three UK - 3Store Gateshead Metro Centre
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
13 Cameron Walk, Metro Centre, NE11 9YR, Gateshead, North, United Kingdom
- 01914608825
4.9
Excellent
233 reviews
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Reply from Three UK - 3Store Gateshead Metro Centre
Hi Paul, thanks for taking the time to leave us a 5 ⭐ review. It’s lovely to know you had a positive experience with our team. — Three Social Media Team
Great service from Terry today
Great service from Terry today.
Good advice, and very helpful.
August 16, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
That’s fabulous to hear, Debra! A big shoutout to Terry for providing the guidance and support you needed. Thank you for the review. – Three Social Media Team
Siaysha was great she in our opinion…
Siaysha was great she in our opinion went above and beyond to sort out 5 SIM contracts out finding us the best deals and giving us a good choice of options to choose from she was brilliant. She even called us back later on in the day to explain the change over process again and to let us know she was sorting it out, and ask us how our day had went great customer service
August 15, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi, Stephen. We're absolutely thrilled to hear how helpful Siaysha was in setting up your 5 SIM contracts. Going above and beyond to find the best deals and making sure our customers feel completely supported, even with a follow-up call is exactly what we strive for. 😇 - Three Social Media Team
Emmanuel provided an exceptional…
Emmanuel provided an exceptional experience, and the process was executed flawlessly. I highly recommend his services.
August 15, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
That's fantastic, Simon. We're glad to hear that Emmanuel provided such excellent support throughout. Thank you for taking the time to share this lovely feedback. 😇 - Three Social Media Team
Jake was very helpful
Jake was very helpful, helped me with my phone and any issues I had.
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for the amazing 5⭐ feedback! We’re delighted Jake was able to help with your phone and sort out every issue smoothly.
– Three Social Media Team
Jake done everything he could to get me…
Jake done everything he could to get me the best deal on the z fold 8 ultra. Unfortunately the price was too high, which isn't his fault. He was very pleasant and chatty. I did end up getting better value on my talk time contract though 🙌.
Thank you Jake.
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Martin. Thank you for sharing your experience. We are glad to hear that Jake provided such a pleasant interaction and worked hard to find options for your new device, even if that specific model fell outside your budget. It is great that you walked away with a better value contract in the end.— Three Social Media Team
Emmanuel was very helpful and attentive…
Emmanuel was very helpful and attentive and got my contract switched every quickly and efficiently. Great service.
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
That’s impressive, Douglas 🎯 Delighted to hear Emmanuel’s attentive support and prompt expertise helped get your contract switched over so smoothly 💙
- Three Social Media Team
Jake and Phil really helped me out…
Jake and Phil really helped me out today great service friendly people
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
That’s brilliant, Yousef 🌟 Wonderful to know Jake and Phil's supportive care and prompt assistance made such a positive impression 💙
- Three Social Media Team
Fahim fantastic service
Fahim fantastic service. 2 minutes and we had what weve been looking for. Definitely recommend.
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
That is incredibly fast, Paul! 😊 We are so glad Fahim could help you find exactly what you needed in just two minutes. Thanks for the recommendation! — Three Social Media Team
Emmanuel amazing service great help
Emmanuel amazing service great help
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for sharing this lovely review, Dave! 🌟 It’s wonderful to hear that Emmanuel made such a positive impact on you.-Three Social Media Team
Spoke to emmanuel
Spoke to emmanuel. He was very friendly and accomodating. Amazing customer service.
August 14, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Wow, Rachel! Your review is next level awesome! 🎉 Huge shout out to Emmanuel for making it unforgettable. 😉 — Three Social Media Team
I was served by the wonderful Siaysha…
I was served by the wonderful Siaysha on 08th August 2026. She was polite and customer-focused, appeared genuinely interested in my personal needs rather than trying to "up sell". The store itself had a friendly atmosphere, and it was clear all the sales associates work well together. Thanks Siaysha.
August 8, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Thank you for the brilliant 5⭐ feedback! We’re delighted to hear that Siaysha listened to your needs and offered genuine support without any pressure. It’s great to know the store atmosphere added to your experience.
— Three Social Media Team
Always perfect!!!
August 11, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Aneta. Thank you so much for the fantastic feedback. We are absolutely thrilled to hear that your experience with us is always perfect, and we appreciate you taking the time to share your support.— Three Social Media Team
Came in to upgrade sim and go away…
Came in to upgrade sim and go away happy. Told what was available for me and happy with the choices.. good service from staff as always
August 10, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Valerie. Thank you for visiting us to sort out your plan. We are delighted that you enjoyed your store visit and left happy with the options chosen.— Three Social Media Team
Jake was very helpful and polite
August 9, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey Scott, we're really glad to hear Jake made such a positive impact. Thank you for the feedback. 😊
-Three Social Media Team.
Emmanuel prvided a first class service
Emmanuel prvided a first class service. Thank you do much.
August 9, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey Peter, we're really glad to hear Emmanuel made such a positive impact. Thank you for the feedback. 😊
-Three Social Media Team.
Siaysha helped me upgrade today
Siaysha helped me upgrade today. Very helpful and friendly.
August 8, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hi Holly, thank you for sharing your experience. We are glad to hear that Siaysha looked after you so well and made your renewal process smooth and pleasant today.— Three Social Media Team
Terry was great and offered great deals.
August 8, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey Abdul, we’re really glad to hear Terry made a positive impact and helped you secure excellent deals. Thanks for sharing your feedback. 😊
-Three Social Media Team.
Really helpful staff esp Emmanuel…
Really helpful staff esp Emmanuel advised us what bundles would suit our needs. Would advise anyone to go to the 3 shop in the metro centre
August 8, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hey Gary, it’s great to hear Emmanuel offered thoughtful support and helped you find options that suited your needs. Thanks for sharing your feedback. 😊
-Three Social Media Team.
Three Gateshead Metro Centre
Quick and easy, great advice from Terry at the Gateshead metro centre shop.
August 8, 2026
Unprompted review
Reply from Three UK - 3Store Gateshead Metro Centre
Hello Norman, it's great to hear everything went smoothly at our Gateshead Metrocentre store with Terry’s help. – Three Social Media Team
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