Ben was very helpful, explained things to me in a way I could understand!! My husband and I both thought what a nice person!
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See what reviewers are saying
James the salesperson at 3 was truly excellent. He explained everything very clearly and comprehensively (which is especially useful to an 'old person' like me.) He organised the best deal possible fo... See more
Company replied
Helpful staff who have a right attitude, personal touch - giving you time to try at aright decision, product variety, ease flow of understandable processes. Impressive step by step informed package... See more
Company replied
James and Naz were a dream team. We visited the store at a particularly stressful time and their calmness and helpfulness have been really appreciated. They should both be given a coffee machine.
Company replied
Company details
About Three UK - 3Store Guildford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
112-116 High Street, GU1 3HQ, Guildford, South, United Kingdom
- 01483511719
4.9
Excellent
109 reviews
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I went to the shop to renew my…
I went to the shop to renew my contract. Finlay was so helpful and even solved a problem what I had it for years. Thank you Finlay.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
It’s wonderful Finlay’s support helped with your renewal. Thank you for the dazzling 5 ⭐ review. -Suhaas
Naz was super knowledgable and patient
Naz was super knowledgable and patient. Highly recommend.
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Thanks a ton! 🎉 We’re so glad everything went perfectly with Naz, and we can’t wait to welcome you back again! 🥰 -Kashish
Excellent service and knowledge all…
Excellent service and knowledge all round, thanks to james
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Bravo, Nicholas! 🎊 We're thrilled that James made your experience truly remarkable. Thank you for sharing such an outstanding ⭐⭐⭐⭐⭐ review. -Kashish
Three no Five
Three, I’m sure you’re trying to get me to mark you down. NLP shows if you want me to rate 5 you should be calling yourself FIVE.
Anyway great visit today, you handled me so well. You definitely deserve this rating.
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Hi Jason, we’re pleased your visit went well and that our team provided the support you needed. We appreciate your feedback. -Suhaas
Excellent Customer Service
Naz was extremely helpful and friendly throughout the process of setting up my new SIM card. I ordered the SIM online to collect in store and Naz ensured I was on the right plan with clear info on what was included. Naz then activated my new SIM card and helped transfer my old number across.
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Thank you for taking the time to share your experience with us, Alice! We’re delighted to hear that Naz guided you through everything so smoothly and made sure you were set up with the right option. It’s great to know the transition to your new SIM was handled with such care. -Afaq
Reply from Three UK - 3Store Guildford
Hey Luke, we’re so happy to know that Naz was able to help you. Thank you for sharing your ⭐ review! -Neha
Reply from Three UK - 3Store Guildford
Hi there, it’s wonderful that Ben's support left a lasting impression. Thank you for your feedback. -Suhaas
Ben provided me an excellent quote and…
Ben provided me an excellent quote and service upgrade.
April 4, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Hi Roy, thank you for your 5 ⭐ review! It's fantastic to hear that you received excellent support from Ben. -Afaq
Reply from Three UK - 3Store Guildford
Hi Aims, thanks for taking the time to leave this. We’re pleased Eni looked after you and kept the experience friendly and respectful. -Kishan
James was excellent
James was excellent, knowledgeable, confident and efficent.
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Thanks so much, Sue! Your words mean a lot. James will be thrilled to hear his skill and confidence truly stood out. -Manavata
James has excellent product knowledge
James has excellent product knowledge, efficient and extremely polite!
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Hi there! Really appreciate this! James always goes the extra mile, and it’s fantastic to hear his product knowledge and politeness made your visit a positive one. -Ayesha
Nick (assistant manager) Great…
Nick (assistant manager) Great knowledge and support.
Broke down each plan with me and very friendly and helpful
April 1, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Thanks so much, Andree! We’re thrilled to hear how well Nick guided you. His clear explanations and friendly approach really shine through, and we’re glad he made everything easy to understand. -Manavata
Finlay was very friendly and helpful…
Finlay was very friendly and helpful with suggestions on ways to help on getting a new phone and plan. Also made sure that we knew what to do when changing sims and felt comfortable
March 24, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Thanks for taking the time to leave this lovely review, Hope! We’re glad Finlay could guide you with your new device and plan, ensuring you felt confident with the SIM change. 🙌 -Veronica
Ben was incredible today in helping me…
Ben was incredible today in helping me with my phone. Thankyou so much Ben.
March 17, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Hey Milly, we’re so happy to hear that you received the best help from Ben! Thank you for the lovely 5⭐ review. We hope you have a wonderful day ahead! ☺️ -Ayesha
Great service from Ben today.
March 8, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Hey Bryony! 🎉 That’s wonderful to hear! A huge shoutout to Ben for making your experience excellent. Thank you so much for sharing your feedback! 🥰 -Kashish
Eni was amazing & so was her boss…
Eni was amazing & so was her boss (Naz). They helped beyond all expectations & were magnificent
March 8, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
That’s superb, Richard! It’s wonderful to know this has been your experience with Eni and Naz. Thanks for sharing it with us! 🌟 -Neha
Excellent Service
A huge thank you to Ben & Naz for leading us through the process of setting up a new account, Very professional, friendly & knowledgeable service. I would highly recommend the Guildford branch.
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Thank you for this lovely message, Charlotte. We’re delighted that Ben and Naz made the entire process smooth and reassuring for you. It’s fantastic to hear the Guildford team delivered such an exceptional experience. -Manavata
I saw a chap called James today at…
I saw a chap called James today at Three. He was most helpful and gave me all the reassurance I needed to get my phone working before went abroad. Thank you so much. Brilliant service!
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Magnificent, Katherine! 💎 We’re delighted to hear James provided the clarity and support you needed before your travels. It’s great to know his dedication made a difference to your experience. 😇 -Prabhjeet
Ben was a great help
Ben was a great help. Knowledgable, polite and talked through all my options and even saved me money on my current plan.
March 1, 2026
Unprompted review
Reply from Three UK - 3Store Guildford
Wow, Matt! 🎉 That’s wonderful to hear. We’re so glad you felt comfortable with our service from Ben. Thank you for sharing, helping our customers is always our pleasure! 🥰 -Kashish
Reply from Three UK - 3Store Guildford
Yay! We absolutely love hearing this 🎉 Toby! Nothing beats walking away with outstanding customer service. Thank you! 🤗 -Kashish
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