“Sak” Dealt with my queries today he was very helpful and extremely kind throughout the entire process, made everything very straightforward and easy to understand, great man.
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I had a great experience while encountering today at Three store Harrow. The person helping me was Kavita and she is wonderful at what she does. I had some issues with the account and how efficiently... See more
Company replied
I went to Three in Harrow on the Hill because I had an issue with my I-phone and met Kavita. She was an angel, she was initially challenged by the problem but she did not let go until she resolved it.... See more
Company replied
Great service. Staff all very helpful and Ali in my situation was understanding and helped me sort out what I needed in a respectable manner. Highly recommend ⭐️⭐️⭐️⭐️⭐️
Company replied
Company details
About Three UK - 3Store Harrow
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 2, 46 St Anne's Road, HA1 1LA, Harrow, London, United Kingdom
- 02088613740
4.8
Excellent
81 reviews
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“Sak” Dealt with my queries today he…
“Sak” Dealt with my queries today he was very helpful and extremely kind throughout the entire process, made everything very straightforward and easy to understand, great man.
May 23, 2026
Unprompted review
Reply from Three UK - 3Store Harrow
Hi Haytam, we’re thrilled Sak delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
I'm extremely pleased with Ahmed who…
I'm extremely pleased with Ahmed who was a hands on person.
He was extremely helpful in sorting out my problem.
May 13, 2026
Unprompted review
Reply from Three UK - 3Store Harrow
Hi Raymond. It is great to hear that Ahmed took such a proactive approach to handle your request. We are delighted that his attentive support provided the effective resolution you were looking for. -Kishan
Saddat and sadiya give me best advice…
Saddat and sadiya give me best advice and recommendations in sim plans and phones as well. Good service
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Harrow
Pratham, thank you for sharing your experience. It’s great to hear that Saddat and Sadiya made everything seamless and provided such attentive support. -Afaq
Saadat was very helpful while assisting…
Saadat was very helpful while assisting us with our Three SIM cards. He explained all the plans and offers clearly and made the whole process simple and quick. He was polite, patient, and provided excellent customer service throughout. Really happy with the experience. Thank you, Saadat, for your great support!
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Harrow
Thank you so much for sharing your experience, Yug! We're thrilled to hear that Saadat made everything clear and easy for you. 😊 -Veronica
Kavita is a kind person she helped me…
Kavita is a kind person she helped me so much to sort out my data issue. I have 0 knowledge about technology but she was so good and helped me with so much patience . She is a great asset to this company. Much appreciate her effort.
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Harrow
Hi Madhu! Thank you for the lovely review! It’s wonderful to hear how patient Kavita was while sorting out your data. We truly appreciate you taking a moment to share your feedback. 😊 -Prabhjeet
Ali was super helpful at 3 he answered…
Ali was super helpful at 3 he answered all my questions very well :)
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Harrow
Hey Roshni, thank you for your glowing review. It's wonderful to hear Ali provided such excellent support. Wishing you a fantastic day. 😊 -Prabhjeet
Good service in Three in Harrow on the Hill
I went to Three in Harrow on the Hill because I had an issue with my I-phone and met Kavita. She was an angel, she was initially challenged by the problem but she did not let go until she resolved it. She was pleasant all the way through, a good rep for Three. Her customer service was excellent as she helped change my SIM as well to one much better. Kudos to KAVITA, we need more like her
April 23, 2026
Unprompted review
Reply from Three UK - 3Store Harrow
Absolutely amazing, Adetokunbo! 🌟 We’re so happy to hear Kavita didn’t give up on the iPhone issue and made sure everything was fully resolved, including upgrading your SIM. Her patience, professionalism, and friendly service truly shine. Thank you for sharing such fantastic feedback! 😊 -Samad
I want to thank Ahmed and Chris from 3…
I want to thank Ahmed and Chris from 3 St Anne's Harrow for making my day or may I say a new birth year. Had so many complications over the phone with 3 but they sorted it out in the matter of minutes and sent me home with a brand new s26 ultra. Much love and thank you
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Harrow
Hi Amirthavarshan, thank you for sharing such wonderful feedback! We’re delighted to hear that Ahmed and Chris at our St Anne’s Harrow store were able to turn things around so quickly and make your day special. 😇 -Prabhjeet
I am writing this to warn others about…
I am writing this to warn others about the appalling treatment I received today. I have been a loyal Three customer for over 2 years with 4 active lines in my household. I visited this branch ready to spend thousands on two new upgrades: an iPhone 17 Pro and an iPhone 17 Pro Max.
Because I took a moment to review the final contract pricing and ultimately decided not to buy at that exact second, the salesperson, she became incredibly hostile and aggressive. She explicitly told me, "DON'T COME AGAIN."
It is absolutely unacceptable for a salesperson to verbally abuse a customer and tell them to "never return" simply for exercising their right to check a price before committing to a contract. , I am embarrassed by her lack of professional conduct and respect.
I was a loyal customer, but after being shouted at and told not to come back, I will now be moving all 4 of my family's lines to a competitor as soon as our contracts end. Three UK, you are losing a high-value customer because of one staff member's shocking aggression.
April 24, 2026
Unprompted review
Reply from Three UK - 3Store Harrow
Hi Roman, we're sorry to hear about the experience you’ve described during your visit and we understand how upsetting and disappointing that must have felt especially when you came in ready to look at new upgrades. This is not the level of professionalism or care we expect in our stores and we appreciate you taking the time to share what happened.
We want to make sure this is reviewed properly by the right team. As we’re unable to look into store interactions or account details on social media, please reach out to our Customer Support team here: https://bit.ly/3C43TKN. They’re available Monday to Friday from 8am to 10pm and on weekends from 9am to 8pm and they’ll record your concerns and guide you through the next steps.
If you’d like to escalate this further, you can also contact our Customer Relations team directly here: https://bit.ly/3uJlOrF. They will take a detailed look into what happened at the store and ensure it’s investigated properly. -Arvind
She amazing with the service and really…
She amazing with the service and really helpful and also she is really quick with the service. Thank you so much for the help..
April 15, 2026
Unprompted review
Reply from Three UK - 3Store Harrow
Meet, we’re so glad to hear she gave you such standout support. Her quick approach and commitment really make a difference, and your message means a lot to us. -Manavata
Great service
Great service. Staff all very helpful and Ali in my situation was understanding and helped me sort out what I needed in a respectable manner. Highly recommend ⭐️⭐️⭐️⭐️⭐️
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Harrow
Thanks for this fantastic 5⭐ review, Malik! We're delighted to hear Ali and the team were supportive and attentive in resolving your needs. -Maryalex
Great service
She was great and offered us a great customer experience.
April 11, 2026
Unprompted review
Reply from Three UK - 3Store Harrow
Lagu, it’s fantastic to hear your visit left you feeling so well looked after. The support and care you received clearly made your time with us smooth and enjoyable. Thank you for sharing your experience. -Manavata
The representative Sak
The representative Sak, was so helpful, explained everything fully. Was a pleasure to do business, he is certainly an asset to your company.
April 10, 2026
Unprompted review
Reply from Three UK - 3Store Harrow
Thank you, Susan. Sak will be thrilled with your kind words. We’re glad he made your visit so smooth. -Ayesha
Great customer service Farah thank you…
Great customer service Farah thank you for your help
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Harrow
Wow, Yesha! 🎉 It’s wonderful to hear that Farah made your experience so seamless. ✨ -Veronica
Good response with me
Good response with me. And he gave me good some plan according to I want.
He had an excellent conversation with me.
Thank you so much.
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Harrow
Hi there, thank you for sharing your feedback. It’s great to hear you had such an excellent conversation and were offered a plan that suited your needs. -Shivam
The handsome young man Ali help me very…
The handsome young man Ali help me very much. The best man ever
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Harrow
From genuine kindness to outstanding support, Ali went above and beyond! Thanks for the compliment, Marjorie. Feedback like yours truly makes our day. -Ashifa
Good customer service and knowledge…
Good customer service and knowledge about different options
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Harrow
Hi, Norita! We're happy to hear that you had a great experience with us. Thank you so much for your kind words; we truly appreciate your feedback! 😊 -Neha
Kavita explained everything to me very…
Kavita explained everything to me very nicely, happy with her service
March 24, 2026
Unprompted review
Reply from Three UK - 3Store Harrow
Love this, Ruksi! Glad Kavita was able to guide you through everything and make the process simple. Here’s to many more happy moments ahead! 🥰 -Ayesha
I have been served at Three shop by Amhed. I have to say how very impressed l am wirh the service he gave me. He was very efficient, polite and friendly. He solved the two issues l had with my phone.
I have been served by Ahmed this afternoon
March 20, 2026
Unprompted review
Reply from Three UK - 3Store Harrow
Thank you, Catherine, for sharing your kind words! 🎊 We’re so pleased to hear that Amhed provided such attentive support and resolved the issues with your phone efficiently. Your feedback reflects the dedication of our team. 🥰 -Prabhjeet
Ahmed helped us very patiently
Ahmed helped us very patiently. As we are senior citizens, Ahmed explained everything slowly and was very helpful.
He didn’t rush us.
March 20, 2026
Unprompted review
Reply from Three UK - 3Store Harrow
Thank you, Suresh. It’s wonderful to hear how thoughtfully Ahmed supported you. His calm, respectful approach reflects exactly the kind of care we aim to provide, and knowing he made the process comfortable for you means a great deal to us. -Manavata
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