The store assistant manager Richard at the Hereford store has been really helpful with ensuring I chose the right handset to suit my needs. Richard checked the plan I was on and helped me with transfe... See more
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Claudia was fantastic. She wrote out full instructions for my Mum on how to make calls and send texts on a simply operated phone that she had found for us. She gave several clear demonstrations and wa... See more
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I came in the shop really worried about the bills I did not understand all the charges. Claudia managed to sit me down and go through all my enquiries and also explained each question very clearl... See more
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I had an absolutely fantastic experience working with Cloudy from Three shop Hereford. From start to finish, they were incredibly helpful, genuinely attentive, and truly excellent at what they do. The... See more
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Company details
About Three UK - 3Store Hereford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
24 High Town, HR1 2AB, Hereford, South, United Kingdom
- 01432358221
4.7
Excellent
29 reviews
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Amazing service from Matt decently come…
Amazing service from Matt decently come again
May 26, 2026
Unprompted review
Reply from Three UK - 3Store Hereford
We’re really glad to hear Matt gave you such great support, Dale. We want every customer to feel this happy with our service 🌺 —VodafoneThree Social Media Team
Richard and Zak were so helpful as I…
Richard and Zak were so helpful as I have little knowledge of how phones work. Both very patient and answered all my questions.
May 25, 2026
Unprompted review
Reply from Three UK - 3Store Hereford
Hi Sheila, thank you for sharing this. We are glad to hear that Richard and Zak were so patient and helpful in answering all your questions and supporting you with your phone.— VodafoneThree Social Media Team
I came in and had a1 service from zak
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Hereford
Hi Chris, it’s brilliant to hear about the top-tier assistance you received. We’re glad Zak could provide such a positive experience during your visit. -Kishan
Claudia was ever so helpful
Claudia was ever so helpful, we have no Internet and she sorted us out wifi and new tablet , great service
May 9, 2026
Unprompted review
Reply from Three UK - 3Store Hereford
Hi Louise! We’re so glad Claudia was able to help you get back online with your new WiFi and tablet. Thank you so much for sharing the feedback! ☺️ -Prabhjeet
Excellent service
Luca, welcomed me the second i walked in, took time to listen to my needs, explained everything and went the extra mile to help me set it up.
Thankyou
April 24, 2026
Unprompted review
Reply from Three UK - 3Store Hereford
Thank you for sharing this feedback, Denise! We’re delighted to know that Luca made such a positive impression and supported you every step of the way. ✨ -Veronica
Excellent service at Hereford branch
The store assistant manager Richard at the Hereford store has been really helpful with ensuring I chose the right handset to suit my needs. Richard checked the plan I was on and helped me with transferring my data and apps to the new handset. Always choose this branch for my phone needs, excellent service as always
April 18, 2026
Unprompted review
Reply from Three UK - 3Store Hereford
Thank you, Peggy! We’re delighted Richard’s guidance helped you find the right handset and smoothly transfer everything. -Suhaas
Richard is fantastic and always so…
Richard is fantastic and always so helpful when I am baffled by the technology!
Thank you 3
April 16, 2026
Unprompted review
Reply from Three UK - 3Store Hereford
Mary, we’re pleased Richard was able to assist you so effectively. Your feedback means a lot and we’re grateful you shared your experience. -Suhaas
I came in the shop really worried about…
I came in the shop really worried about the bills I did not understand all the charges.
Claudia managed to sit me down and go through all my enquiries and also explained each question very clearly.
I have understood everything. Therefore everything has been sorted the right way
She was excellent. It took us 2 hours and she took so much time with me and was so patient
April 8, 2026
Unprompted review
Reply from Three UK - 3Store Hereford
Thank you, Sam! We’re delighted to hear Claudia took the time to patiently go through all your questions and explain everything clearly, making sure your billing concerns were fully resolved. Your kind words will mean a lot to us! 😇 -Prabhjeet
Very helpful staff especially Luca …
Very helpful staff especially Luca still helping me
March 18, 2026
Unprompted review
Reply from Three UK - 3Store Hereford
Hi Karen, we’re pleased the team took good care of you, and it’s great to hear Luca’s support has really stood out. -Kishan
Excellent customer service from Claudia…
Excellent customer service from Claudia in the Hereford branch. She helped me with my issue and no queue! 😀👍🏽
Service rating 5/5! ⭐️⭐️⭐️⭐️⭐️
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Hereford
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Mat was really knowledgeable
Mat was really knowledgeable, friendly and honest.
Thank you
March 8, 2026
Unprompted review
Reply from Three UK - 3Store Hereford
Hey SK, we’re so glad to hear that Mat was supportive and made everything easy for you. Thank you for the fantastic review! 😊 -Neha
Claudia was fantastic
Claudia was fantastic. She wrote out full instructions for my Mum on how to make calls and send texts on a simply operated phone that she had found for us. She gave several clear demonstrations and watched my Mum use the phone to help her to learn as much as possible how to use it. She seemed to have unlimited time for us. We are extremely grateful. She had a very caring approach, helping an older person.
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Hereford
Hi Emma, it is wonderful to hear about the support your Mum received. We’re so pleased that Claudia took such a patient and thoughtful approach to ensure your Mum felt confident using her new device. It’s great to know that the step-by-step guidance and extra time made such a positive difference for you both. -Kishan
Claudia was Helpful assistance with patient manner. Very helpful.
Pleasant manner
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Hereford
Oh wow, Georgina! That’s truly fantastic service, and we’re so glad Claudia made it possible. Wishing you a wonderful day! 😊 -Kashish
Claudia was EXELLENT need I say more
February 11, 2026
Unprompted review
Reply from Three UK - 3Store Hereford
We’re really glad to hear Claudia gave you such great support, Edith. We want every customer to feel this happy with our service. 🌺 -Ayesha
Luca in store was amazing
Luca in store was amazing. He was professional and friendly. He gave me lots of options and I made an informed choice.
Very happy with his service.
February 1, 2026
Unprompted review
Reply from Three UK - 3Store Hereford
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
Reply from Three UK - 3Store Hereford
Rafael, you've made us smile! 😊 Thank you for the lovely 5 ⭐ review. Wishing you a fantastic day! -Afaq
As already a customer with the for…
As already a customer with three for quite some time it was about time that I invested into getting Wi-Fi I've looked around and they come up the reasonable price compete with box so claudia who served me was very polite very helpful so I went ahead and done a deal
January 10, 2026
Unprompted review
Reply from Three UK - 3Store Hereford
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
I had an absolutely fantastic experience!
I had an absolutely fantastic experience working with Cloudy from Three shop Hereford. From start to finish, they were incredibly helpful, genuinely attentive, and truly excellent at what they do. Their expertise was clear at every step, and they consistently went above and beyond to ensure everything was handled smoothly and to the highest standard.
January 8, 2026
Unprompted review
Reply from Three UK - 3Store Hereford
Hi Wojciech, it’s wonderful to know your visit was positive and handled with care. Our staff will be delighted to know their efforts were appreciated. Thank you so much for the 5⭐ review! -Neha
Reply from Three UK - 3Store Hereford
Hey Graham, your feedback is a joy to read! Seamless service is always our priority. -Suhaas
Claudia extremely helpful and…wx
Claudia extremely helpful and informative.
December 16, 2025
Unprompted review
Reply from Three UK - 3Store Hereford
Hey Kevin, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
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