The staff at Three Store were very friendly and helpful. They explained everything clearly and helped me choose the best option. Great customer service and a positive experience. thank you so much fro... See more
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Location
Switch locationUnit 73, The Exchange Shopping Centre, High Road, IG1 1AS Ilford, London, GB
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Anil Zain Fajr and the managers Soukayna &Harms. I am very happy with the customer service provided by the people above. The team in Ilford store are very professional, kind, nice, extremely... See more
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Daihan has offered a great service, I an a 90 years and customer and she has make sure I have all the information, she has downloaded the three app shown me how to used them and how to log in, I an ve... See more
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I had a great experience at the Three UK – 3Store Ilford. I bought a SIM contract with an iPhone 17 Pro, and Anil assisted me throughout the whole process. He was very friendly, professional, and expl... See more
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Company details
About Three UK - 3Store Ilford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 73, The Exchange Shopping Centre, High Road, IG1 1AS, Ilford, London, United Kingdom
- 02085539081
4.8
Excellent
194 reviews
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Daihan has offered a great service
Daihan has offered a great service, I an a 90 years and customer and she has make sure I have all the information, she has downloaded the three app shown me how to used them and how to log in, I an very happy with three customer service
May 20, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
That’s brilliant, Saleem! We’re glad to hear you had such a wonderful experience with Daihan. It’s lovely to know she guided you through everything clearly. She’ll be delighted to know her efforts were appreciated. Thank you for taking the time to leave us a 5⭐ review. -Neha
very kind and polite
The staff at Three Store were very friendly and helpful. They explained everything clearly and helped me choose the best option. Great customer service and a positive experience. thank you so much from this lovely staff Harmz, Anil and Soukayna that helped me
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Welcome, Gani! It’s so exciting to see the trust you’ve placed in us. Our team did an amazing job helping you out with their best efforts, and we hope to see you again soon! 😉 -Kashish
I came in to buy a new phone and was…
I came in to buy a new phone and was assisted by Ish who was extremely friendly polite and professional.
May 14, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thank you, Zaid! We're so glad Ish made getting your new phone such a great experience. We hope you enjoy the rest of your day! ☺️ -Prabhjeet
Muhammad ali
Muhammad ali
Great experience with him
Good customer advisor and experienced person as well 👍
May 10, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Qasim, we’re delighted to know Muhammad Ali looked after you so well. Thank you for sharing your kind words about his service. -Manavata
Wesley was very informative and…
Wesley was very informative and provided a top customer experience. Thank you
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hey Sachin, it’s fantastic to hear how Wesley made your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Wesley really good staff out here .❤️
May 4, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thank you for your lovely feedback, Taraana! We’re so glad Wesley provided such fabulous support. 🌟 -Veronica
Wesley great Guy.Explained everything…
Wesley great Guy.Explained everything with patience..!!
May 4, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hey Surya, it’s fantastic to hear how Wesley your visit so smooth. Your feedback truly means a lot to us! 🥰 -Kashish
Zain great customer service
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thank you, Muhammad. We’re really glad to hear you received great customer service from Zain. -Ayesha
Thank you for the service today
Thank you for the service today! Great Experience
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hey Muhammad, that’s great to hear! We’re delighted things worked out well and that you had a positive experience with us ⭐ -Samad
Very Supportive and Cooperative staff 🙂
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Rehan, we’re overjoyed to hear your visit was a delight. Thank you for sharing and for the fantastic 5 ⭐ -Ashifa
Mohammedi ali.The service is good.
Mohammedi ali.The service is good.
The way he handling was so nice
April 22, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
We appreciate the feedback, Sainikhil! It’s great to hear Mohammedi provided such a pleasant experience. We’re glad his professional approach made everything feel effortless. -Suhaas
I had an extremely disappointing…
I had an extremely disappointing experience with Three, and I feel compelled to warn others.
I was given a deal by a representative named Uzair, who clearly told me that my monthly bill would be around £44. However, within just two months, I was charged significantly more — first £47 and then nearly £50. This is not what was agreed, and it feels very misleading. If you promise a certain price, you should stick to it or at least clearly explain any changes in advance When I contacted customer service in store to raise this issue, the experience got even worse. Instead of addressing my concern properly, the staff were rude and unprofessional. One of them even laughed and said, “it’s just £6,” which is completely unacceptable. It’s not about £6 — it’s about honesty and respect towards customers.I also asked to speak with Uzair, the person who gave me the deal, but they was told he wasn’t available and that no one else could help me. I was asked to come back another day. When I asked what would happen if he had left the job, they simply said there was nothing they could do. This shows a serious lack of accountability and customer support.
Overall, this has been a frustrating and disappointing experience. The billing is inconsistent, the communication is poor, and the staff attitude is unacceptable. I would not recommend Three to anyone. Customers should not be misled or treated like this.
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Ginni,
We’re sorry to hear your monthly charge didn’t match what you were expecting and we understand how frustrating that must feel. From what you’ve shared, it seems like the increase may be linked to our annual price update, which is applied each year in line with the API rate shown in your terms. We know these changes can feel unclear when the bill doesn’t explain them in a straightforward way and we want to make sure you get clarity on this.
As we’re unable to review plan or billing details on social media, please reach out to our Customer Support team here: https://bit.ly/3C43TKN. They’re available Monday to Friday from 8am to 10pm and on weekends from 9am to 8pm and they’ll be able to review the charge, explain what has changed and guide you through the steps to get this resolved. -Shivam
Wesley from ilford has been extremely…
Wesley from ilford has been extremely helpful and kind enough to explain about the plans available very patiently.
Great customer service.
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hey Chandu, what an incredible note! Thank you for sharing your experience. We’re delighted to hear that Wesley made your visit exceptional. What a joy it was to serve you at Ilford! -Ashifa
Three Ilford offers the best experience.
As someone with virtually no technical knowledge I visited the Three store in Ilford to ask for help with mobile roaming. I had spent days worrying about whether I would receive help and whether the staff would be patient with me. I need not have worried at all. I spoke to Zain and he took total charge of what needed to be done. He was so professional, kind, understanding and very willing to help me. Zain is a credit to the company and I do hope he is valued as I couldnt have had a better experience. I will recommend this store to my family and friends if they need help with a problem. All the staff had a very professional but friendly manner and because Zain was so kind and put me at ease I would not hesitate to return to the store in Ilford for assistance in the future.
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
That’s so amazing to hear, Doreen! This is such a thoughtful review, and it truly means a lot. We’re so glad Zain and the Ilford team were able to support you with patience, put you at ease, and guide you with such good care. 💛 -Ayesha
Mohammed ali he is good customer…
Mohammed ali he is good customer serivece
April 20, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hello Jini! We're thrilled to hear you had such a positive experience with Mohammed Ali. Thank you for sharing your review! -Afaq
Muhammad Ali served me
Muhammad Ali served me, it was good experience. With 15 minutes i get my sim transferred. Quick and good service.
April 14, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thank you for sharing this! We’re really pleased to hear that Muhammad Ali assisted you so efficiently and got your SIM transferred in no time. -Afaq
Reply from Three UK - 3Store Ilford
Thank you, Palle! We’re so glad your time with us left such a wonderful impression. Your feedback means a lot. -Neha
I was having trouble with an app that…
I was having trouble with an app that hijacked my phone and Lucius took the time to help me and resolve my problems. I am really happy with him and I am grateful for my issues being resolved quickly and happily. Thank you.
April 9, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Lloyd, your words truly brighten our day! 🎊 Lucius’s patience and care reflect the kind of service we strive for, and it’s wonderful to see that recognized. Wishing you a fantastic day 😊 -Neha
DEAR MOHAMMED Ali
DEAR MOHAMMED Ali, you provide a very good customer service. I really appreciate for your kindness and respect.
Thank you so much.
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hey Mekedlawit, that’s marvelous! A big shoutout to Mohammed Ali for providing such amazing support. Thank you for taking the time to leave us a 5⭐ review! -Neha
Very good communication with us thanks…
Very good communication with us thanks bro
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Nitin, we're glad you had a great experience with our team. Providing clear and helpful support is what we aim for. Thanks for choosing us! -Kishan
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