I had an issue with my account and was considering leaving Three. But after speaking with Anil, he very patiently sorted that out and also offered and created a better deal for me. I thoroughly reco... See more
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Location
Switch locationUnit 73, The Exchange Shopping Centre, High Road, IG1 1AS Ilford, London, GB
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The staf is very good and friendly specialy shaz is very friendly she help me out through all the process i will give her 10/10 for good customer service
Company replied
Mohammed Ali gave us the proper information and give proper details and help us to take sim with all the plans explained clearly
Company replied
I met Mohammed Ali today who helped me with an account issue that I was having. It was an emergency and he helped me out diligently and managed to get me through my issue successfully. Seriously I can... See more
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Company details
About Three UK - 3Store Ilford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 73, The Exchange Shopping Centre, High Road, IG1 1AS, Ilford, London, United Kingdom
- 02085539081
4.9
Excellent
230 reviews
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Quick visit, but will keep coming back
I came into store, Anil approached me and helped me out. Helped me understand how my number will be moved. Helped me get a great deal with great value. I am happy to have been assisted by Anil
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thanks for your review, Chanttelle. We’re delighted to hear Anil was able to guide you through the process and help you find a deal that worked well. It’s great to know you left happy with the support you received. -Shivam
Muhammad Ali
Muhammad Ali
Great parson and honest worker
Good customer service
April 2, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Wasif, thank you for such an amazing review. Muhammad Ali’s dedication truly made a difference. Enjoy the rest of your day! -Afaq
Three ilford store Customer Service
I visited the Three store in Ilford Exchange to switch my SIM and was assisted by Anil. He was outstanding throughout the process, making everything smooth and comfortable. The customer service was excellent, and I would highly recommend this branch.
March 30, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Tasria, we’re thrilled to hear this! 💙 Anil at our Ilford store made everything smooth and hassle free with the SIM setup. It’s great to know you’d recommend us, and we’re wishing you a fantastic day 😊. -Neha
Manager mr Shabaz is really good
Manager mr Shabaz is really good. Great service provided from all the team…highly recommend going to three store in ilford.
March 25, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi there, we’re happy to hear you had such a good experience at our Ilford store. It’s great to know Mr Shabaz and the team looked after you so well, and we really appreciate the recommendation. Thanks for sharing your feedback with us. -Kishan
Tricked into paying for a second contract I never wanted
Absolutely shocking experience.
At the Three Store East Ham Exchange Mall, staff added a second contract with a phone number when I only asked for a tablet. This was NEVER clearly explained. I ended up paying for two numbers while using only one.
Over 2+ years, I lost around £250–£300 for something I didn’t even use.
After leaving in December (after 11 years with Three!), they STILL charged me. When I called, they said it was for the tablet contract and even tried to make me pay another month just to close it.
Complaint reference: 260305104236866.
This is misleading and feels like a scam. Avoid this store.
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
We're very disappointed to read about this experience, Marian, that's not what we'd expect to happen at all. It sounds like you've had frustration at every turn when trying to get this looked into. It's a good step forward that you've got a complaint raised, our complaints team will be investigating this now. For an update you can join us on our chat here and we'll take a look at the latest: https://bit.ly/4p5xvjo -Scott
We had great experience in this store.
We had great experience in this store.
Want to mention “Wesley”. He was so good and even though it was already closing time. He was there and served us thanks for him
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thank you for sharing your experience with us, Lakshmi! We’re delighted to hear that Wesley provided such attentive and supportive service. We can’t wait to welcome you back again! -Afaq
Great experience
Great experience, and Mr Anil was very helpful in all aspects.
Thank you to him.
March 19, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi there, thank you for taking the time to leave such a wonderful 5⭐ review! We're so glad Anil could make your experience smooth and enjoyable. -Ayesha
Mohammed Ali
Mohammed Ali, was very helpful and friendly. Excellent interaction.
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thanks a ton, Arju! 🎉 We’re so glad everything went perfectly with Mohammed Ali, and we can’t wait to welcome you back again! 🥰 -Kashish
Anil Zain Fajr and the managers…
Anil Zain Fajr and the managers Soukayna &Harms.
I am very happy with the customer service provided by the people above. The team in Ilford store are very professional, kind, nice, extremely helpful and very understanding and polite. They all gone above and beyond to support and help me.
The team in Ilford deserve recognition and pay raise. Please Mr CEO provide that.
I can recommend the store in Ilford for all customers, you will be happy with their services.
Thank you all and God bless 🙌 you all.
March 14, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Yay, Radostina 🎉 Your kind words and 5⭐ review inspire us all to deliver our best every day. It’s great to hear that Anil, Zain, Fajr and our managers Soukayna and Harms offered such exceptional support during your visit to our Ilford store. We’re delighted to know the crew made such a strong impression, and we value your recommendation and kindness ✨ -Arvind
Mohammad Ali had a good experience
Mohammad Ali had a good experience
March 11, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thank you, Ayush, for leaving this wonderful feedback! 🌟 We’re glad to hear Mohammad Ali made your visit enjoyable. We’ll make sure your next experience with us is even better. 🥰 -Prabhjeet
Very happy with the service of Soukayna…
Very happy with the service of Soukayna at the three store in Ilford.
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Marissa, we’re glad Soukayna at our Ilford store provided attentive help. Thank you for sharing your valuable feedback. -Suhaas
Zain is legend he helped me to choose…
Zain is legend he helped me to choose best price
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Krishan, it’s brilliant to hear that Zain provided such top-tier support and ensured you secured a great value deal. -Kishan
Zain excellemt service
March 5, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Muhammad, it’s great to know that Zain looked after you so well and provided a top-tier experience. -Kishan
Mohammed Ali
Mohammed Ali
Mohammed is customer oriented.
He was able to attend to my complain with professionalism.
He handled my complaint very well,despite the hitches he was able to crack it.
I give him kudos !
March 4, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thanks, Kleen! Mohammed Ali turns every challenge into a calm, easy moment. We hope to see you again soon. 😊 -Ayesha
I have a sim problem i went ilford…
I have a sim problem i went ilford store zain helped to fix this thanks
March 3, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hello Norma. We’re delighted to hear that our colleague at the Ilford branch provided the support you needed and made your visit a positive experience. ☺️ -Prabhjeet
Zain helped me to choose best deal
February 21, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
We’re thrilled to hear this, Ravinder! Knowing that Zain was helpful and that you walked out with the best deal truly makes our day. 🤗 -Ayesha
Zain nice and calm
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hello Irfan, we’re delighted Zain’s composed and supportive approach made your experience positive. Thank you for sharing your kind words. -Suhaas
Zain is good
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thanks for this fantastic review, Mukut! We’re thrilled to hear Zain provided excellent support. -Neha
Lucius provided an excellent experience…
Lucius provided an excellent experience for me and helped me with all my queries. I left the store happy and will definitely stay with Three for the foreseeable future. Thank you for the amazing experience!
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hitesh, we’re delighted to hear you had such a positive visit and left feeling satisfied. Lucius clearly made sure all your questions were taken care of, and it’s wonderful to know you’re happy to continue with us. Thank you for sharing your experience, it means a lot to us! 🌷 -Kashish
Mohammed Ali is very good and brave guy…
Mohammed Ali is very good and brave guy he guide us very well
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Oh wow, Sarath! Thank you for sharing such kind words about Mohammed Ali. He truly is a charm, guiding you along the way. Here’s to many more smiling moments together! 💗 -Kashish
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