I had an issue with my account and was considering leaving Three. But after speaking with Anil, he very patiently sorted that out and also offered and created a better deal for me. I thoroughly reco... See more
Company replied
Location
Switch locationUnit 73, The Exchange Shopping Centre, High Road, IG1 1AS Ilford, London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staf is very good and friendly specialy shaz is very friendly she help me out through all the process i will give her 10/10 for good customer service
Company replied
Mohammed Ali gave us the proper information and give proper details and help us to take sim with all the plans explained clearly
Company replied
I met Mohammed Ali today who helped me with an account issue that I was having. It was an emergency and he helped me out diligently and managed to get me through my issue successfully. Seriously I can... See more
Company replied
Company details
About Three UK - 3Store Ilford
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 73, The Exchange Shopping Centre, High Road, IG1 1AS, Ilford, London, United Kingdom
- 02085539081
4.9
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff was very helpfull...its grate…
Staff was very helpfull...its grate experiance
February 19, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hey Akib, thank you for your feedback! 🎉 We’re thrilled that our team made everything go so seamlessly. 🙌 We’ll keep working hard so next time we can earn that full 5‑star rating! -Veronica
Reply from Three UK - 3Store Ilford
Hello Pardeep, we’re delighted Mohammed provided the support you needed. Thank you so much for sharing your glowing 5 ⭐ review! 🌟 -Suhaas
Reply from Three UK - 3Store Ilford
That’s awesome to hear! We’re delighted to hear that Zain’s helpfulness stood out to you. Your feedback means a lot to us. ☺️ -Prabhjeet
Good customer service
Good customer service. Clear explanation to better choices.
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Cletus, we’re thrilled you received clear guidance and attentive service. Your recognition means a lot and we appreciate your review. -Suhaas
Visited the 3 network with my friends…
Visited the 3 network with my friends to take one sim card but we taken 3 SIM cards with the service we experienced by Amina .
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thank you, Vishnu! We’re delighted to hear that Amina made your visit so enjoyable. Coming in for one SIM and leaving with more really shows the great service and care she provided. Your feedback means a lot to us. ☺️ -Prabhjeet
Very good costumer service by aminna
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Pradeep Kumar, such a lovely 5⭐ rating! It makes us so happy to know Aminna was able to assist you with everything you needed. Wishing you all the best ahead. -Ayesha
Reply from Three UK - 3Store Ilford
Hey there, that’s brilliant! We’re so glad that everything went smoothly for you. Thanks for the amazing 5⭐ review! -Veronica
Staff didn’t ask to write a review
Fajr didn’t even ask and wrote a review herself. If she would’ve asked i would’ve left a review. Pathetic and greedy
February 9, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thank you, Mian, for such an uplifting review. We’re glad that Fajr ensured a smooth and supportive experience. Here’s to great things ahead 😃 -Arvind
I had a great experience at the Three…
I had a great experience at the Three UK – 3Store Ilford. I bought a SIM contract with an iPhone 17 Pro, and Anil assisted me throughout the whole process. He was very friendly, professional, and explained everything clearly, including the contract details and monthly payments. The service was quick and smooth, and I felt confident with my purchase. Highly recommended store and excellent customer service.
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Congratulations on your new iPhone, Al. We’re delighted Anil’s friendly guidance and clear explanations made your experience at our Ilford store smooth. We appreciate your thoughtful recommendation. -Suhaas
Anil at Ilford Exchange Mall 3 Store…
Anil at Ilford Exchange Mall 3 Store helped with a fast and detailed service, catering to my needs. My current phone had stopped working and anil gave me advice on a new phone/ contract which I took. Thanks Anil!
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Great feedback, Cb! 🌟 It’s wonderful to know Anil provided attentive guidance and efficient support at Ilford Store, making your experience smooth and reassuring. -Manavata
Mohammed Ali
Mohammed Ali, Customer Advisor - 5/5 ⭐️. Super helpful.
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
That’s fantastic, Shubam ! It’s wonderful to hear that Mohammed Ali, was able to support you and that you had such a positive experience. Your feedback truly means a lot to us. -Manavata
Zain is kind and nice guy
Zain is kind and nice guy
Helped me to upgrade phone
February 8, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Sahib! Thank you for sharing this. It’s wonderful to hear Zain offered such supportive assistance and helped you through your upgrade with ease. Moments like these brighten our day. -Afaq
It was a great experience by mr…
It was a great experience by mr mohammed ali at three store in exchange he was very helpful.
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Mohammed, what a shining spotlight moment 🎉! Mohammed Ali will be thrilled to know he made your store visit truly special. Here’s to many more wonderful experiences together. -Ashifa
Fair was super polite and understanding
Fair was super polite and understanding
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Lovely to hear Fair did a great job! Providing the best service is always our priority. Thanks for sharing this with us! 😉 -Kashish
Mohamend Very good coustumer service…
Mohamend Very good coustumer service and frendly
February 4, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Denisa, your words truly spotlight Mohamend's dedication 🚀 Feedback like this inspires us all. We value your effort in sharing this with us. -Arvind
Reply from Three UK - 3Store Ilford
Thanks a ton for this review, Binda! We absolutely love hearing feedback like this, Zain is truly exceptional. Hope you have a wonderful day! 😊 -Kashish
Fajr was super attentive and…
Fajr was super attentive and understanding of my needs
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Navdeep, we’re thrilled Fajr delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
Mohammed Ali is very nice ,kind and…
Mohammed Ali is very nice ,kind and helpful. He has given great customer services assistant and he has help me in every step.
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Thank you for taking the time to leave a review, Ramesh! We’re pleased Mohammed Ali made everything clear and supported you fully. 🙌✨ -Veronica
Wonderful service I came for a tip up…
Wonderful service I came for a tip up and Daihan helped me with everything thank you
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Nadeem! We’re glad to hear that Daihan provided a positive experience and was able to assist you. Your feedback means a lot to us. -Afaq
we had the customer adviser Mohammed
we had the customer adviser Mohammed Ali , very helpful , respectful , kind man , 10/10 customer service . Very family friendly keep up the good work !
February 2, 2026
Unprompted review
Reply from Three UK - 3Store Ilford
Hi Nedah! We’re delighted to hear Mohammed Ali provided such outstanding support and made your experience feel welcoming. Feedback like yours inspires us to keep delivering the best service. ☺️ -Prabhjeet
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.