Three UK - 3Store Irvine Reviews 

60
TrustScore 5 out of 5

4.8

17 Rivergate Shopping Centre, KA12 8EH Irvine, North, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Delt with Heather and June today, And was a pleasure getting me set up with Home broadband and the tips for getting the best out of my deal. It's a wee shame they are closing but we as a family wil... See more

Company replied

Rated 5 out of 5 stars

Visited the store and spoke with Chloe, she answered every question very knowledgeably and nothing was too much trouble. Would definitely go back and speak with Chloe as she was very friendly and made... See more

Company replied

Rated 5 out of 5 stars

Was in store on Saturday and the service given my Heather and June was great. Came in to upgrade my contract the service was very fast and efficient

Company replied

Rated 5 out of 5 stars

Attended the Irvine branch today to pick up a home broadband box, and was met with Andrew, an absolute amazing fella, had an issue with my order and had it sorted right away. Had some great knowledge... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Irvine

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 17 Rivergate Shopping Centre, KA12 8EH, Irvine, North, United Kingdom

  • 01294318567

4.8

Excellent

TrustScore 5 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(60)

30,969 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Chloe in Irvine Rivergate shopping…

Chloe in Irvine Rivergate shopping centre was sincere, empathetic and a true asset to the business.

Happily recommend Chloe - expert advice and service.

March 16, 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Hi Alexander, this absolutely made our day! We’re so happy Chloe was able to give you such kind, thoughtful service. She really is a star, and we’ll make sure she sees your kind words :) -Ayesha

Rated 5 out of 5 stars

Excellent service extremely helpful…

Excellent service extremely helpful from Sophie and June they had really good humour

March 7, 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Hi Janice, it’s good to hear Sophie and June made your interaction feel so friendly and easy while providing the support you needed. -Kishan

Rated 5 out of 5 stars

Chloe

Chloe, thank you for your time and fantastic service. Irvine branch. Brilliant service.

March 5, 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Hi there, it’s wonderful to hear that Chloe provided such an exceptional experience and made your visit to our Irvine store so worthwhile. -Kishan

Rated 5 out of 5 stars

Chloe in Irvine Branch was absolutely…

Chloe in Irvine Branch was absolutely fantastic in sorting out our families phone, excellent customer service,,ensuring they retain three customers. An asset to your business.

March 5, 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

That’s such an incredible feedback, Iona. From problem to peace of mind, we’re thrilled Chloe could sort things out for your family. Great service isn’t just about solving problems, it’s about creating confidence and genuine connection. What a joy it was to serve you at Irvine! -Ashifa

Rated 5 out of 5 stars

Attended the Irvine branch today to…

Attended the Irvine branch today to pick up a home broadband box, and was met with Andrew, an absolute amazing fella, had an issue with my order and had it sorted right away. Had some great knowledge on the stock and the broadband I was picking up.

March 2, 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Wow, James! 🎉 We’re thrilled to hear that you felt comfortable with our service from Andrew at our Irvine branch. Thank you for sharing, helping our customers is always our pleasure! 😄 We truly appreciate your trust and support. 🥰 -Kashish

Rated 5 out of 5 stars

Wanted a new phone but not sure what to…

Wanted a new phone but not sure what to get , Chloe talked me through everything and found the best phone and plan for me .Can't thank the girls enough they were so helpful and welcoming.

February 24, 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Thank you so much, Angela! We’re thrilled Chloe helped you find the perfect phone and plan. Have a fantastic day! 🥰 -Ayesha

Rated 5 out of 5 stars

Popped into the store to get a qr…

Popped into the store to get a qr sorted and June helped straight away great service

February 3, 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Aw 🎉 Lovely to hear this, Fiona. Pleased that June stepped in quickly and got everything sorted for you. Have a wonderful day ahead 💛 -Arvind

Rated 5 out of 5 stars

Really great service as they were…

Really great service as they were patient and able to explain the different offers that they could offer us thank you

February 1, 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Wow, we absolutely love hearing this! Thank you for the fantastic 5 ⭐ review. Wishing you a wonderful day 😊. -Suhaas

Rated 5 out of 5 stars

Sophie was exceptionally helpful in…

Sophie was exceptionally helpful in sorting out our accounts

January 30, 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Hi there, it is good to hear that Sophie was able to get your accounts in order. We are glad that everything was handled for you and that you had a smooth experience. -Kishan

Rated 5 out of 5 stars

Great assistance

Great assistance, A+

January 30, 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Hi there.

That's great. We're glad to hear that. Thank you for the 5 stars. -Pete

Rated 5 out of 5 stars

My phone was an old 3G which I didn't…

My phone was an old 3G which I didn't know, so it was time to upgrade.

January 29, 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Hey David, this step makes us super excited. Good news, with your new phone, you’re all set now! If you need anything else, just let us know. 😉 -Kashish

Rated 5 out of 5 stars

Chloe was amazing!

January 29, 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

That’s impressive, Ishbel. We’re thrilled to hear that Chloe delivered such an exceptional experience. Wishing you a wonderful day ahead. -Manavata

Rated 5 out of 5 stars

June and sophie are amazing always love…

June and sophie are amazing always love dealing with them please never leave

January 23, 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Wow David, that’s the kind of love that makes our day! 😊 June and Sophie truly are stars, and we’re so glad they make every interaction special for you. -Ayesha

Rated 5 out of 5 stars

Simple

Simple, straightforward, very informative.

January 22, 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Hi Cat, thank you so much for your kind words! We’re glad you found the support clear and informative. -Suhaas

Rated 5 out of 5 stars

Great service in store helped me with…

Great service in store helped me with my new phone and transferred everything over

January 19, 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Hey Debbie! 🎊 Great to hear from you. Hats off to our team for making your experience truly remarkable and for making everything smooth and easy for you. Your feedback means a lot to us. -Manavata

Rated 5 out of 5 stars

June was amazing she helped me get more…

June was amazing she helped me get more storage and Heather done a wee health check on my account always great service in the Irvine store.

January 19, 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

James, thank you for your brilliant 5 ⭐ review! We’re overjoyed to hear that June and Heather at our Three store in Irvine made your experience fabulous. We hope you have a wonderful day! 😊 -Suhaas

Rated 5 out of 5 stars

Great experience in store

Great experience in store, heather made sure I got the best deal possible and even helped me with my transfer

January 17, 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Chrisanne, we truly appreciate your feedback! Heather went the extra mile to secure the best deal and assist with your transfer, delivering 5 ⭐ service. Your recognition of her effort inspires us to keep raising the bar 🙌 -Ashifa

Rated 5 out of 5 stars

Chloe and June amazing amazing team .

January 13, 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Hi Ruth! Thank you for taking the time to share this feedback. We're delighted that our staff, Chloe and June, made everything simple for you. We wish you a wonderful day 🌼 -Neha

Rated 5 out of 5 stars

The staff were extremely helpful and…

The staff were extremely helpful and knowledgeable couldn't fault their attitude towards myself

January 10, 2026
Unprompted review
Three UK - 3Store Irvine logo

Reply from Three UK - 3Store Irvine

Hi there.

That's great. We're glad to hear that. Thank you for the 5 stars. -Pete

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look