Delt with Heather and June today, And was a pleasure getting me set up with Home broadband and the tips for getting the best out of my deal. It's a wee shame they are closing but we as a family wil... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited the store and spoke with Chloe, she answered every question very knowledgeably and nothing was too much trouble. Would definitely go back and speak with Chloe as she was very friendly and made... See more
Company replied
Was in store on Saturday and the service given my Heather and June was great. Came in to upgrade my contract the service was very fast and efficient
Company replied
Attended the Irvine branch today to pick up a home broadband box, and was met with Andrew, an absolute amazing fella, had an issue with my order and had it sorted right away. Had some great knowledge... See more
Company replied
Company details
About Three UK - 3Store Irvine
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
17 Rivergate Shopping Centre, KA12 8EH, Irvine, North, United Kingdom
- 01294318567
4.8
Excellent
60 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Found the staff very helpful and knowledgeable when I was looking for a new phone ,great customer service
December 27, 2025
Unprompted review
Reply from Three UK - 3Store Irvine
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Ian was absolutely amazing
December 2, 2025
Unprompted review
Reply from Three UK - 3Store Irvine
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Ian was amazing
Ian was amazing, helping us through our many accounts and taking the time to talk with customer service on the phone on our behalf. Thank you for your help. 😀
December 2, 2025
Unprompted review
Reply from Three UK - 3Store Irvine
Hi Natalie, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Sophie dealt with my problem and she…
Sophie dealt with my problem and she was very good and quick and should have more of her in the store .
Gail Lennox please note you spell my name wrong
November 28, 2025
Unprompted review
Reply from Three UK - 3Store Irvine
Thank you, we really appreciate your kind words about Sophie. We're happy that she answered your query in a timely, pleasant fashion :) -Scott
Service was good June was good with me…
Service was good June was good with me and my husband thanks for the service.
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Irvine
Thank you for sharing a great review, we're happy to hear that you and your husband had a good conversation with June. We appreciate it, Mali :) -Scott
Very good service June was great thanks…
Very good service June was great thanks so much
November 27, 2025
Unprompted review
Reply from Three UK - 3Store Irvine
That's ideal, we're happy to hear June was a great help :) Thank you for a brilliant review, Joseph -Scott
Top service at Irvine store
Alaric in the Irvine shop was very helpful in navigating me thru the process of upgrading my old phone.
He was friendly informative and gave good advice. Service was 5 star.
November 18, 2025
Unprompted review
Reply from Three UK - 3Store Irvine
Hey Chrissy, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John
Great experience all amazing lovely team
Great experience all amazing lovely team
November 10, 2025
Unprompted review
Reply from Three UK - 3Store Irvine
Thanks for this fantastic 5⭐ review, Kery. We really do appreciate it! Have a great day 😊 -Jade
Reply from Three UK - 3Store Irvine
Thanks for your feedback, Emine, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us. -Michael
I’m not tech savvy the girls helped me…
I’m not tech savvy the girls helped me transfer from a really old iPhone to a new one and got me a good deal which made me leave o2 to come to three
November 7, 2025
Unprompted review
Reply from Three UK - 3Store Irvine
Thanks for this amazing 5⭐ review, Jennifer. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Great service from sophie loved the…
Great service from sophie loved the experience
October 27, 2025
Unprompted review
Reply from Three UK - 3Store Irvine
That's really sweet, Annabel. Glad Sophie was there to give you the help you needed. Thank you for taking the time to give her a great review -Scott
Jamie was extremely helpful and…
Jamie was extremely helpful and discussed all options and made it very easy.
October 10, 2025
Unprompted review
Reply from Three UK - 3Store Irvine
Fantastic stuff, Maxine. We're glad Jamie could be extremely helpful to you, and that he made things easier. Thanks for the 5 stars. -Pete
Great service from jamie
Great service from jamie, alaric and ian. Helped to find niece the right product!
October 4, 2025
Unprompted review
Reply from Three UK - 3Store Irvine
Hi, Amiee.
We're super glad to hear that our team was able to help you find the right device for your niece. Thanks for taking the time to leave feedback. -Pete
Very helpful and friendly staff
Very helpful and friendly staff. Offered a great advice, couldn't be happier. Knowledgeable and pleasure to deal with.
October 4, 2025
Unprompted review
Reply from Three UK - 3Store Irvine
Hey.
Fantastic stuff, Petra. Thanks for the 5 star review. -Pete
Reply from Three UK - 3Store Irvine
Hi Kenneth, we're really pleased to hear that you've had such great service from Heather. Thanks for taking the time to leave a 5 ⭐review and we're sure Heather is going to love reading this! -Danni
The staff where absolutely a credit to…
The staff where absolutely a credit to your organisation,,, made the whole experience easy and will recommend to everyone I speak to
Billy
October 1, 2025
Unprompted review
Reply from Three UK - 3Store Irvine
What a lovely thing to say. Thanks for the 5⭐ review! -Jade
Great support and help given by Ian and…
Great support and help given by Ian and June
October 1, 2025
Unprompted review
Reply from Three UK - 3Store Irvine
Hi there, this is what we love to hear, thanks for the feedback, we'll pass this on! -John
I am not very good with phones and all…
I am not very good with phones and all the jargon. Ian and June were on hand to keep me right and ensure I got the correct package for use abroad. Thanks very approachable and knowledgeable staff
October 1, 2025
Unprompted review
Reply from Three UK - 3Store Irvine
Thanks for the 5* review! We're so happy to see you got the experience we want for our customers! We'll pass on your feedback. -John
Reply from Three UK - 3Store Irvine
Thanks so much for your 5* review, Mr Jim 😊 -Maxine
Very helpful and friendly staff
September 26, 2025
Unprompted review
Reply from Three UK - 3Store Irvine
Hello there.
That's fantastic to hear! We're always pleased when our customers find our staff to be helpful and friendly. Thank you for sharing your positive feedback with us! -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.