Anytime i got issue with my network, their quick response amaze me even when the problem is critical
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Pedro was the man with the plan today for us. Superb knowledge of his job and extremely friendly and supportive with questions raised, unlike most who would make you feel silly for asking questions he... See more
Company replied
answered all my questions and got sorted out quickly
Company replied
Went into Kings Lynn store with a probelem with their sister company Smarty and the store manager Sam was absolutely amazing. He not only managed to rectify the problem in store but he also got me my... See more
Company replied
Company details
About Three UK - 3Store Kings Lynn
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
143 Norfolk Street, PE30 1AU, Kings Lynn, Midlands, United Kingdom
- 01553769561
4.9
Excellent
127 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and very friendly
Excellent service and very friendly! Thanks Ben and Sam! :)
July 10, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hey Angelia, we’re so glad to hear Ben and Sam were able to help and provide you with such great support. Thank you for sharing your lovely feedback.😊-Three Social Media Team
Pedro was the man with the plan today…
Pedro was the man with the plan today for us. Superb knowledge of his job and extremely friendly and supportive with questions raised, unlike most who would make you feel silly for asking questions he made the whole experience an absolute delight and has ensured repeat custom for at least another 3 years with this contract. Asset to the three network!!
July 6, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi Steve, thanks for sharing the lovely review. We’re glad to hear that Pedro provided confident guidance, used his expertise to support you, answered every question with patience, and delivered an experience that strengthened your trust in staying with us.
— Three Social Media Team
Good people and good service from Pedro.
Good people and good service from Pedro.
July 5, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
This made our day ✨ Jose. We’re glad Pedro’s support stood out 😊
- Three Social Media Team
Reply from Three UK - 3Store Kings Lynn
Woohoo 🎉 Ann. We’re pleased Ben’s support made such a positive impression 😊
- Three Social Media Team
Perfect service from Pedro.
June 25, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hey Fernanda! We love hearing this. Pedro brings a touch of magic that turns simple moments into something you’ll remember. 🥳 - Three Social Media Team
Nat was very very helpful.
June 19, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hey Gary, you’ve just made our day! 🎉 We’re glad to hear your experience with Nat was remarkable. Wishing you a great day. -Neha
Great service from Sam and Nat
Sam and Nat helped me with my phone, explaining how to keep it secure. Really really thrilled with the service they gave, putting my worries to rest.
June 18, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Thanks for sharing this, Ronald. Wonderful to know Sam and Nat helped you feel confident and looked after. Your kind words mean a lot. -Ayesha
Very good service and very good…
Very good service and very good customer services the two guys were very helpful thank you very much.
June 17, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi Jan, we are delighted to hear about your positive experience. It is great to know that our team members provided such exceptional, thorough, and polite support to ensure you were completely looked after during your visit. -Shivam
Nat was very helpful with changing my…
Nat was very helpful with changing my sim
June 16, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
That’s brilliant 🌟 Sophia. Nat delivered such attentive and supportive care while getting your SIM change handled with ease ✨ -Arvind
Really helpful staff and great service.
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Lovely, Fay! We absolutely love hearing this. We’re so glad you received the best support from us, and we can’t wait to welcome you back soon! 😉 -Kashish
Pedro is the best!!!
Pedro is the best!!!! He was so helpful and remembered us from our visit to the store last year!
He is an absolute credit to the company and couldn't be more friendly and polite!!
This man needs a huge pay rise!! 😊
June 13, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Lovely, Claire! We absolutely love hearing this. We’re so glad you received the best support from Pedro, and we can’t wait to welcome you back soon! 😉 -Kashish
Staff that go above and beyond!!
Went into Kings Lynn store with a probelem with their sister company Smarty and the store manager Sam was absolutely amazing. He not only managed to rectify the problem in store but he also got me my number back and set me up with a new sim after I lost my phone!! He was such a help, it took well over an hour to deal with the problem and he persevered until it was all sorted! Legend, Sam!! Thank you so much!!
June 12, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Thank you so much for sharing your experience, Deej! We’re happy to hear Sam was able to resolve the issue and support you throughout the process at our King’s Lynn branch. 😊 -Veronica
Great and indepth knowledge of the…
Great and indepth knowledge of the products
June 11, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi Bianca 😊
Lovely to hear you were so impressed with the knowledge and support you received.
It means a lot to know our team made things clear and helpful for you. -Ayesha
What can I say but a huge thank you to…
What can I say but a huge thank you to Ben at the King's Lynn branch.
Ben tried everything to sort out the problem with my phone. In the end I bought a new one.
Everything transferrd, even showed me stuff I didn't know were on the phone
Thank you once again, it was fun and a joy to have you serve us.
June 11, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hey, Debbie. We’re delighted to hear how Ben supported you with such care and enthusiasm. It’s great to know he explored every option to help with your phone, guided you through your new device, and even showed you features you hadn’t discovered yet. Your kind words truly brighten our day, and we’re thrilled your visit was such a positive experience. 😇 -Prabhjeet
Ben in the Kings Lynn was so friendly
Ben in the Kings Lynn was so friendly, patient and helpful. He made it all so easy and was such fun to deal with.
June 11, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hey Jeff! It’s wonderful to hear that Ben was so helpful and made sure everything was perfect for you. Thank you for sharing this! ☺️ -Neha
Ben pedro and Sam have Been very…
Ben pedro and Sam have Been very helpful and excellent at their jobs
June 10, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
That's impressive, Karen. We're super happy to hear that Ben and Sam gave you all the support you needed. Thank you for taking the time to leave an incredible 5 ⭐ review! -Prabhjeet
Alfie did a brilliant job ans fixed my…
Alfie did a brilliant job ans fixed my issues and got my accounts in line
June 7, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Incredible to hear 🌟 Roy. Alfie delivered such expert support, resolving everything smoothly and getting your account back in perfect order ✨ -Arvind
Alfie was very helpful and did great
Alfie was very helpful and did great. Always very helpful in this store.
June 7, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Hi Noor, thank you for sharing your feedback, we are glad that Alfie looked after you so well and that our branch team consistently provides such a positive experience! -Shivam
Reply from Three UK - 3Store Kings Lynn
That’s fantastic, Cheryl! We’re so glad Alfie was able to provide the support you needed. Thank you so much for the 5⭐ review! -Neha
Nat helped me access my app no problem!
May 27, 2026
Unprompted review
Reply from Three UK - 3Store Kings Lynn
Steve, we’re so glad Nat could sort that out for you with no trouble at all 💕😊 -Ayesha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.