Three Kingston store Every time I come into this particular store I recieve excellent customer service. The staff here a re always pleasant and I find they go the extra mile and above to en... See more
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Personally what made my experience so great was the fact that it was so QUICK. Tashleen was extremely helpful, patient & friendly. She really made my experience in a positive factor.
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I had an excellent service delivered by Shri, he help me to sort out s very difficult issue with my number/tel. I’ll be back on Friday, as there is something else to be completed. Fantastic service so... See more
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It was an amazing customer service! Nada and Tash really loved how they helped me with my Plan. As I was struggling with my plan I needed an upgrade, my old age and this generation cannot keep up but... See more
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Company details
About Three UK - 3Store Kingston
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
57 Clarence Street, KT1 1RB, Kingston, London, United Kingdom
- 02085468290
4.6
Excellent
36 reviews
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3 broadband is a no go for me -follow up
We bought unlimited data and the best three has to offer. We live in Reigate so not far from connection life. It has been record slow almost as bad as a modem from the 90s and often is down leaving us with no internet. Totally unfit for work at home or even streaming films. I personally would NEVER use their products again.
Heard back from 3 after this went live and had the same old response to check updates and settings. I have done it 100 times. Today’s max down load was 3.7 and should be up to 180. I WOULD NEVER EVER USE 3 again.
May 26, 2026
Unprompted review
Reply from Three UK - 3Store Kingston
Hi Jack. We’re sorry to hear your unlimited broadband isn't delivering the speeds needed for working from home and streaming in Reigate. This performance definitely falls short of the standard we aim to provide.
You can check the latest network updates using our coverage checker here: https://bit.ly/2ThkuKd. If you need support, please contact our Broadband Support Team via https://bit.ly/3MQgrfW. They'll be able to run a full diagnostic on your service guide you through the available options, and help you further.
Shane helped me so much
Shane helped me so much, was very patient and kind. It was professional help. Thank you.
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Kingston
Thanks for the review, Elizabeth. It’s great to hear you felt well supported throughout your visit and that Shane made the whole experience smooth and reassuring. -Shivam
AMAZING CUSTOMER SERVICE
Personally what made my experience so great was the fact that it was so QUICK. Tashleen was extremely helpful, patient & friendly. She really made my experience in a positive factor.
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Kingston
Hey Aoki, that’s marvellous! A big shoutout to Tashleen for providing such amazing support. Thank you for taking the time to leave us a 5⭐ review! -Neha
Ranin she is sooooo good and got time…
Ranin she is sooooo good and got time for me . Very very good to see her again.
May 3, 2026
Unprompted review
Reply from Three UK - 3Store Kingston
Hey Wendy, every cherished memory is shaped by people like Ranin, whose dedication truly stands out. She will be excited to welcome you back again. -Ashifa
Three Kingston store offers excellent customer service
Three Kingston store
Every time I come into this particular store I recieve excellent customer service.
The staff here a re always pleasant and I find they go the extra mile and above to ensure I leave the store with a smile on my face having all they can do.
This goes for all the staff who have attended to me.
I don’t often give reviews but the staff here are excellent
Today Ranin offered the same excellent customer service I am used to here.
Highly recommend that people come here even if they have to travel.
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Kingston
We appreciate you, Sophia! Hearing that every member of the team consistently delivers excellent service is the best feedback we could ask for. Ranin will be especially happy to know they kept the streak going. 🥳😀 -Ayesha
My experience at three was amazing…
My experience at three was amazing thanks to Shane, he really helped me with my contract and understood my needs. 5 stars from me.
Keep it up guys
April 6, 2026
Unprompted review
Reply from Three UK - 3Store Kingston
Hey Lacey, it’s fantastic to know your experience left you smiling! We truly appreciate your kind words about Shane’s efficiency. It was our pleasure to serve you. -Ashifa
I visited the Three store in…Kingston upon Thames
I visited the Three store in Kingston-upon-Thames after having issues with an online order. This was the second unsuccessful online order I’d had, as the first was wrongly cancelled by the fraud team, and then the second wasn’t delivered. Tashleen dealt with me, and was a great help in getting my second online order cancelled, and then reconnecting my phone number when that was cancelled by the online customer services too! However when applying for a phone in store I then had issues on running a credit check, because a couple had already run for the online orders which then hadn’t materialised.
Between Tashleen and the team in the store - Ivo, Paul and Zan - they found the right mechanism to appeal the credit rejection, and they helped me direct my request to have the previous searches removed from my record. I was then able to return the next day to collect my new phone.
I was really impressed by the effort made by Tashleen, Paul, Ivo and Zan to fix what had become a really tricky problem that was absolutely not of their making. The fact that it was resolved so quickly is absolutely down to their excellent professional knowledge and attention to detail. I will always come back to this team if ever I need anything, whether still Three, or in future Vodaphone.
April 3, 2026
Unprompted review
Reply from Three UK - 3Store Kingston
Thank you for taking the time to share such detailed feedback, Elizabeth. It’s fantastic to hear how dedicated Tashleen, Ivo, Paul and Zan were in guiding you through a complicated situation and ensuring everything was put right. Their determination and expertise clearly made a real difference, and we’re delighted the outcome worked out so well for you. -Afaq
Thank you to Mr Zan and Paul
Thank you to Mr Zan and Paul, I appreciate all the service. It was my first time in the shop in Kingston.
March 31, 2026
Unprompted review
Reply from Three UK - 3Store Kingston
Thank you, Sadik, for sharing your experience. We’re delighted to hear Zan and Paul made your first visit to our Kingston store a positive one. 🥰 -Prabhjeet
Great customer service
Great customer service, friendly and professional.
March 21, 2026
Unprompted review
Reply from Three UK - 3Store Kingston
That’s awesome to hear! 🎉 Lis, we’re so happy you received such great help from us. Thank you for sharing this! ☺️ -Prabhjeet
Great service
Great service, Shane was really helpful and resolved my email problem effectively and promptly. He is a credit to Three!
March 10, 2026
Unprompted review
Reply from Three UK - 3Store Kingston
Thank you for sharing this fantastic feedback, Sarah! We’re delighted to hear that Shane was able to get everything sorted for you. Wishing you a lovely and joyful day! -Afaq
Very good explanation of the product…
Very good explanation of the product and good knowledge
March 7, 2026
Unprompted review
Reply from Three UK - 3Store Kingston
Thank you so much for the amazing 5⭐ review, Ioan. 🌟 We're thrilled to hear that our team was able to guide you clearly and confidently. Here’s to great things ahead ❤️ -Arvind
Reply from Three UK - 3Store Kingston
Wow, we absolutely love hearing this, Julian! Thank you for the feedback. Enjoy the rest of your day. -Afaq
Tashleen was very helpful
i was having some issues with my phone and Tashleen offered to help me. She was so polite, thank you very much!
March 6, 2026
Unprompted review
Reply from Three UK - 3Store Kingston
That’s fantastic, Himika! 🎉 It’s wonderful to hear that Tashleen was able to sort everything and make the experience smooth. Thank you for taking the time to leave such an incredible 5 ⭐ review! -Afaq
Reply from Three UK - 3Store Kingston
Absolutely, Amy! It’s amazing to hear that the team created such a positive experience for you with their warmth and willingness to help. When staff go the extra mile like that, it truly makes all the difference. -Manavata
Ivo and Tash were fantastic
Ivo and Tash were fantastic. Thank you for getting me the offer.
February 28, 2026
Unprompted review
Reply from Three UK - 3Store Kingston
Thank you for sharing your feedback, Valentina. It’s wonderful to hear that Ivo and Tash provided such a seamless, supportive experience and helped you set up a contract that suits you well. -Afaq
Stop taking more money from my account
Stop taking more money from my account. This feels exactly like a thief. !!!!!!!!!
February 26, 2026
Unprompted review
Reply from Three UK - 3Store Kingston
Hey Zulaa. If you have a rolling contract payments will continue to be owed and taken for every month that the account is active. If you no longer wish to use your line and want to close it so that no more services are supplied, or payments due then please get in touch with our customer services here: https://bit.ly/2PmAIzQ -Scott
Very helpful staff at 3 Kingston
Very helpful staff at 3 Kingston
Ivaylo was very Knowledgeable and really made the process smooth and quick
Thanks
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Kingston
Thanks for the review, Domenico! We're thrilled our team and Ivaylo at the Kingston store gave you great service and friendly guidance. ⭐ -Neha
I had an excellent service delivered by…
I had an excellent service delivered by Shri, he help me to sort out s very difficult issue with my number/tel. I’ll be back on Friday, as there is something else to be completed. Fantastic service so far!!!
February 25, 2026
Unprompted review
Reply from Three UK - 3Store Kingston
Hi Mari, we’re thrilled Shri’s dedication helped resolve a challenging situation. Thank you for taking the time to share such an incredible 5 ⭐ review. -Suhaas
The staff were amazing
The staff were amazing, helped me sort my phone out and got me a great new plan.
February 18, 2026
Unprompted review
Reply from Three UK - 3Store Kingston
Thanks so much for your lovely review, Rachel! 🌟 We’re delighted the staff were amazing and helped you get everything sorted with your phone and a great new plan. 💜 -Shivam
Shane in mobile Three Kingston upon…
Shane in mobile Three Kingston upon thames branch is very helpful and provide a perfect customer service
Thank you xxxx
February 10, 2026
Unprompted review
Reply from Three UK - 3Store Kingston
Hi Ana, thank you for sharing your feedback. We’re glad to hear that Shane at our Kingston upon Thames store was able to assist you and make your visit smooth. ☺️ -Prabhjeet
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