Three UK - 3Store Kingston Reviews 

42
TrustScore 4.5 out of 5

4.5

57 Clarence Street, KT1 1RB Kingston, London, GB


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Rated 5 out of 5 stars

Three Kingston store Every time I come into this particular store I recieve excellent customer service. The staff here a re always pleasant and I find they go the extra mile and above to en... See more

Company replied

Rated 5 out of 5 stars

I had an excellent service delivered by Shri, he help me to sort out s very difficult issue with my number/tel. I’ll be back on Friday, as there is something else to be completed. Fantastic service so... See more

Company replied

Rated 5 out of 5 stars

It was an amazing customer service! Nada and Tash really loved how they helped me with my Plan. As I was struggling with my plan I needed an upgrade, my old age and this generation cannot keep up but... See more

Company replied

Rated 5 out of 5 stars

Personally what made my experience so great was the fact that it was so QUICK. Tashleen was extremely helpful, patient & friendly. She really made my experience in a positive factor.

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Kingston

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • 57 Clarence Street, KT1 1RB, Kingston, London, United Kingdom

  • 02085468290

4.5

Excellent

TrustScore 4.5 out of 5

42 reviews

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4.5

All reviews

(42)

30,844 reviews in the last 12 months

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Rated 5 out of 5 stars

Mo and Adnan were amazing today

Mo and Adnan were amazing today. Gave me the best deals. Thank you!

February 8, 2026
Unprompted review
Three UK - 3Store Kingston logo

Reply from Three UK - 3Store Kingston

Hi Slava, we’re thrilled Mo and Adnan provided outstanding assistance and secured great offers for you today. Your kind feedback is truly appreciated. -Suhaas

Rated 5 out of 5 stars

Ranin was really helpful with choosing…

Ranin was really helpful with choosing a good Samsung phone for me today, I needed extra storage on a new phone and she provided me with that. Also, a good sim deal as well, I recommend to come to the Kingston three store for great customer experience, especially with finding a good phone deal.

January 17, 2026
Unprompted review
Three UK - 3Store Kingston logo

Reply from Three UK - 3Store Kingston

We really appreciate your wonderful feedback Mary! 🌟 Great to hear that Ranin supported you in choosing the right phone with the storage you needed, along with a brilliant SIM offer. -Veronica

Rated 5 out of 5 stars

Mohammed the manager was so helpful and…

Mohammed the manager was so helpful and dealt with all problems even some that EE had caused. Glad I switched,
Great experience

January 14, 2026
Unprompted review
Three UK - 3Store Kingston logo

Reply from Three UK - 3Store Kingston

We’re so glad, Beau, that Mohammed’s support and problem‑solving gave you confidence in your choice. Thanks for sharing your feedback! 😊 -Ayesha

Rated 5 out of 5 stars

Shane and Paul run an amazing store

Shane and Paul run an amazing store. So patient and helpful. Took the time to explain processes and deals.

January 8, 2026
Unprompted review
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Reply from Three UK - 3Store Kingston

Wow, that’s what we love to hear! We’re glad Shane and Paul made your experience remarkable. Have an awesome day. -Manavata

Rated 5 out of 5 stars

It was an amazing customer service

It was an amazing customer service! Nada and Tash really loved how they helped me with my Plan. As I was struggling with my plan I needed an upgrade, my old age and this generation cannot keep up but they were so wonderful. I give my all 5 star review towards them. THEY NEED TO BE PROMOTED amazing people.

December 19, 2025
Unprompted review
Three UK - 3Store Kingston logo

Reply from Three UK - 3Store Kingston

Thank you for this incredible review! 🎉 Nada and Tash will be thrilled to know they made your upgrade experience so smooth and effortless. Moments like these truly brighten our day. Thank you for choosing us. -Ashifa

Rated 5 out of 5 stars

Excellent staff professional advice and…

Excellent staff professional advice and perfect deal

December 15, 2025
Unprompted review
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Reply from Three UK - 3Store Kingston

We're elated to read such a brilliant review, Bahaa. That encapsulates everything we want for our customers when they get in touch :) -Scott

Rated 5 out of 5 stars

very quick and easy explained the…

very quick and easy explained the process very well

December 13, 2025
Unprompted review
Three UK - 3Store Kingston logo

Reply from Three UK - 3Store Kingston

Hey Molly, that’s superb! We’re glad everything was sorted out smoothly for you. Thank you for sharing this wonderful 5⭐ review! -Veronica

Rated 5 out of 5 stars

Great customer service from Ranin

Ranin provided me and my family with fantastic customer service today. She was very quick, kind, and beyond capable. Great person!

December 9, 2025
Unprompted review
Three UK - 3Store Kingston logo

Reply from Three UK - 3Store Kingston

Hey Preslava, that’s brilliant! Ranin really made your day, and we couldn’t be happier. Thank you for this amazing 5⭐ review! -Veronica

Rated 5 out of 5 stars

Great customer service

Ranin help us sort all what we needed and went beyond helping us with reducing the bills.
Great service and thank you!

December 9, 2025
Unprompted review
Three UK - 3Store Kingston logo

Reply from Three UK - 3Store Kingston

Hey there, thank you for the feedback. We're thrilled to hear Ranin was able to make your experience a fabulous one. Have a great day! -Afaq

Rated 5 out of 5 stars

Shane and his manager were so helpful…

Shane and his manager were so helpful to me and my mum while searching for a phone upgrade, and were really fair and honest about contract and pricing recommendations!! Definitely recommend

November 18, 2025
Unprompted review
Three UK - 3Store Kingston logo

Reply from Three UK - 3Store Kingston

Thanks for this fantastic 5⭐ review. We really appreciate you taking the time to send this over! Great work Shane and team 👏 -Jade

Rated 5 out of 5 stars

Fantastic experience with Tashleen!

Fantastic experience with Tashleen!
Very grateful for her help making our experience seamless, and very time efficient.
Very happy customers!

November 13, 2025
Unprompted review
Three UK - 3Store Kingston logo

Reply from Three UK - 3Store Kingston

Thanks for this fantastic 5⭐ review, Anon. We really do love to hear this! Well done Tashleen 👏 -Jade

Rated 5 out of 5 stars

Very helpful advisor Ivor

Very helpful advisor Ivor. Offered better plans with more value.

November 10, 2025
Unprompted review
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Reply from Three UK - 3Store Kingston

Hey Laura, this is what we love to hear! We’re so happy this is the service you received, as this is what we strive for all of our customers, so we’ll certainly be passing your feedback on. -John

Rated 5 out of 5 stars

Excellent

Ivo provided an exceptional service in store today. I came in to upgrade my phone, got the deal I was after and I couldn't praise him enough, the customer service was exceptional in store. Thank you Ivo!

November 6, 2025
Unprompted review
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Reply from Three UK - 3Store Kingston

Thanks for your feedback, Nadya, and it's lovely to hear that you enjoyed great customer service during your store visit. We hope you enjoy your new phone and appreciate you taking the time to share this with us. -Michael

Rated 5 out of 5 stars

Ivo was fantastic

Ivo was fantastic. He went above and beyond to help me. I am autistic so this is meant everything to me. He was professional and knowledgeable.

November 3, 2025
Unprompted review
Three UK - 3Store Kingston logo

Reply from Three UK - 3Store Kingston

Thanks for this amazing 5⭐ review, Sarah. We really do appreciate you taking the time to send this over. Fantastic work Ivo! Have a great day 😊 -Jade

Rated 5 out of 5 stars

Amazing service from Ivo

Amazing service from Ivo this morning.
Fast and knowledgeable service.
Thank you

November 3, 2025
Unprompted review
Three UK - 3Store Kingston logo

Reply from Three UK - 3Store Kingston

Thank you for sharing, Marinela. It's great to have such a fab experience with Ivo :) -Scott

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