I had an amazing experience at this store! Sami and the store manager were incredibly kind and helpful. I lost my phone, and they immediately stepped in to assist me. They guided me through the best o... See more
Company replied
Location
Switch locationUnit 3.16, Trinity Leeds Shopping Centre, Albion Street, LS1 5AT Leeds, Midlands, GB
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See what reviewers are saying
I had an amazing experience with the 3 Mobile team thanks to a wonderful staff member. He was incredibly honest, reliable, and genuine in his effort to help. He speaks excellent English, remains calm... See more
Company replied
Faz in the Trinity Leeds store has been so helpful, extremely thorough getting us the best possible deal for our daughters phone. Can’t recommend enough! His kindness and support have been unmatched a... See more
Company replied
Worked with Sami at the Leeds branch he was very helpful in setting up my new plan and getting my new phone ready he was able to help get me a discount even though there was complications with my ol... See more
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Company details
About Three UK - 3Store Leeds (Trinity)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 3.16, Trinity Leeds Shopping Centre, Albion Street, LS1 5AT, Leeds, Midlands, United Kingdom
- 01132434492
4.9
Excellent
160 reviews
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Absolutely briliant
Absolutely briliant. Mr Tamir is master what his doing more expert like him
June 6, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Maria, thank you for your 5 ⭐ review and for taking the time to share your experience! It's fantastic to hear you received excellent service from Tamir. -Prabhjeet
Aneesa was brilliant very good thanks…
Aneesa was brilliant very good thanks you
June 5, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Thanks so much, Narinder! 🎉 We’re so happy Aneesa could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ -Kashish
Reply from Three UK - 3Store Leeds (Trinity)
Hey Shalom, thank you for sharing this amazing 5⭐ review! We’re thrilled Wojciech gave you such a fantastic experience. -Neha
Scammed in store
Scammed in store, ignored by Three for 4 months*
Walked into Three for a phone. Staff upgraded my contract WITHOUT CONSENT and took a £58 first installment for the phone. Tried to return it immediately - they said no. Complained and finally they agreed to reverse the upgrade if I returned the phone. I did. Three kept the phone, kept my £58, AND my money. Been charging me £38 instead of £18 for 4 MONTHS despite promising to revert my contract. I’ve made 10–15 calls to their helpline complaining and got zero positive response. Customer service does nothing. This is financial abuse. Stay far away from Three. 1 star.
February 12, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Farman, we’d like to take a closer look at your account and the charges applied. Please contact us via chat here: https://bit.ly/3C43TKN so we can check this further. We’re available Monday to Friday from 8am to 10pm and on weekends from 9am to 8pm. -Suhaas
Aneesa was amazing with her service
Aneesa was amazing with her service. I came here to collect my collection and forgot to bring my id. I explained my situation and instead of asking me to come again tomorrow, she figured a way to make it easy for me. Outstanding customer service!
May 31, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Mehdi,
That’s amazing to hear ⭐ Aneesa will be so pleased to know she was able to make things easier for you. We’ll make sure your kind words reach her. -Ayesha
Super experienced
Wojtek was super helpful.
Highly knowledgeable and polite
More like him and world would be so much better
May 30, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Piotr, we’re happy to hear Wojtek impressed you with his knowledge and kindness. Thanks for taking the time to leave feedback. -Ayesha
Great offers and customer service from…
Great offers and customer service from Wojtek.
May 27, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Balraj, thanks for sharing this — great to hear Wojtek provided you with excellent customer service and some strong offers. Really glad the visit worked out well for you. -Shivam
Great experience and greeting very well…
Great experience and greeting very well by Teck
May 24, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Sam, thanks for your feedback. It’s great to hear you had a positive experience and were welcomed so well by Teck. -Kishan
Hammaad was very fast and Informative…
Hammaad was very fast and Informative always smiling and friendly thank you
May 20, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Thank you, Igor! Great to know Hammaad made everything clear and easy while keeping a positive approach. -Suhaas
Hammaad was professional and extremely…
Hammaad was professional and extremely helpful 5 star service
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Gloria, it’s great to hear your visit was such a strong one. Hammaad clearly stood out with his professional approach and the care he showed in supporting you throughout. Thanks for sharing this with us -Shivam
Aneesa was very helpful in the Leeds…
Aneesa was very helpful in the Leeds store when after assisting me with an issue. She also saved me money on my contract.
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
We really appreciate the feedback! It’s brilliant to know that Aneesa took such great care of you in our Leeds shop. Helping you fix that problem is exactly what we love to hear. 😇 -Prabhjeet
Hammaad gives great service always very…
Hammaad gives great service always very nice
May 11, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hey Jawad, that's brilliant! We're super happy to hear that Hammaad gave you all the support you needed. Thank you for the amazing 5 ⭐ review! -Prabhjeet
Brother Hammaad laughing and joking and…
Brother Hammaad laughing and joking and sort me a good contract
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Thanks for the review, Ahmed. Great to hear you had such a positive experience and that Hammaad made the process easy while helping you find the right contract. -Shivam
Voytex is an amazing Customer Adviser…
Voytex is an amazing Customer Adviser at the Three shop in Trinity Centre, Leeds. He has helped me with care.
May 7, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Lindsey. It’s fantastic to hear that Voytex provided such thoughtful support during your visit to our Leeds Trinity store. We're so pleased you had such a positive experience with us! -Kishan
Excellent experience in store upgrading…
Excellent experience in store upgrading to the new honor magic 8 and honor tab deal with Faz. Top deal, great communication and overall very pleased with everything he did for me.
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Jesal. It is brilliant that Faz was so clear and efficient while assisting with your recent upgrade and bundle. We are glad that he provided such a high standard of care throughout your visit. -Kishan
The staff are very fantastic
The staff are very fantastic
I met Eric the second day he help me with everything it's absolutely amazing guy am so please with my new contract with three I was a old customer of EE but I experience big difference now Eric deserves awards he is an amazing caring guys
May 6, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hey there! We’re really happy to hear that our team was able to help you out. Eric will be so happy to hear your kind words 😄
He really looked after you, and we love that 🙌
We’re glad your move from EE to Three feels like a big win 💛 -Ayesha
Excellence service by from wojtek…
Excellence service by from wojtek customer service.
May 5, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hey Sange, we’re so happy to know you received the best help from Wojtek! Thank you for the lovely 5⭐ review. We hope you have a wonderful day ahead! ☺️ -Ayesha
Great service from Wojtek.😊😊😊
April 17, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hey Sonam, what an incredible note! Thank you for sharing your experience. We’re delighted to hear that Wojtek made your visit exceptional. -Ashifa
Dan & Aneesa
Both advisors - Dan & Aneesa - Explained deals clearly & in simple terms for me giving me options & saving me mo Rubin my deal. It was tailored to me because they asked questions about what I/my children needed from our contracts. Very happy r dry time I come into Leeds 3 shop.
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Louise, thank you for sharing your experience! It’s brilliant to hear that Dan and Aneesa took the time to find the right fit for your family and helped you get a better value. We’re so glad you always have a positive visit at our Leeds store! -Shivam
Good service.Nice atmosfer.
Hammad was very nice Good service.Nice atmosfer.
May 2, 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Marcin! We love hearing this. Delivering brilliant service and joyful moments is what drives us every day, and we’re glad Hammad brought it to life so beautifully. Thank you for sharing your experience! -Ashifa
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