Daniel James and Emma were fantastic! I needed advice on internet services and also phone data. All 3 made helpful suggestions and I ended up making a purchase and updating my mobile phone plan! Had... See more
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I went into the store as I lost my SIM card on holiday and needed a new sim, James the store advisor not only helped me with the SIM issue but he also told me about a trade in offer for an early upgra... See more
Company replied
James in the Lisburn store was absolutely amazing at sorting me with an upgrade in store, got me the best deal that suits me and the whole experience was easy and quick! Super friendly and educational... See more
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Assistant manager Emma helped me set up new phone, and went over and above by spending extra time getting my apps etc reset.
Company replied
Company details
About Three UK - 3Store Lisburn
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 11A Bow Street Mall, BT28 1AN, Lisburn, North, United Kingdom
- 02892660735
4.8
Excellent
42 reviews
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Great service
We came in to get a new SIM for our son's phone, and Sarah helped us. She was so nice and efficient. Five-star service!
May 26, 2026
Unprompted review
Reply from Three UK - 3Store Lisburn
Hi Asma, we’re thrilled to hear Sarah offered such outstanding support and made the SIM setup for your son’s phone quick and easy. Thank you for sharing your five star experience with us. VodafoneThree Social Media Team
I had trouble getting my upgrade…
I had trouble getting my upgrade sorted, Sarah in the 3 shop in lisburn was extremely helpful in sorting it and finding the best new deal for me
May 20, 2026
Unprompted review
Reply from Three UK - 3Store Lisburn
A tricky upgrade turning into a smooth success story is exactly what we love to see, Stacey. Sarah’s commitment in our Lisburn store truly shone through, she made sure you walked away with the right deal and a smile. Thanks for letting us be part of your journey. -Ashifa
Daniel was wonderfully helpful and went…
Daniel was wonderfully helpful and went out of his way to advise and help me. Great customer service.
May 18, 2026
Unprompted review
Reply from Three UK - 3Store Lisburn
Amazing, Simon! We’re glad to hear that Daniel provided a positive experience and was able to assist you. Your feedback means a lot to us. -Neha
Very happy with service
The assistant was very helpful and knowledgeable, helped with what I needed effortlessly and got us a good deal
May 17, 2026
Unprompted review
Reply from Three UK - 3Store Lisburn
Boom 💥 Chicago, your words light up our day and we are thrilled that our team member provided such stellar expertise to secure a fantastic value plan 🚀 -Arvind
Daniel James and Emma were fantastic
Daniel James and Emma were fantastic! I needed advice on internet services and also phone data. All 3 made helpful suggestions and I ended up making a purchase and updating my mobile phone plan!
Had been in a similar store ( different company) earlier in day and imo the customer service in bow street mall 3 store was much better!
May 15, 2026
Unprompted review
Reply from Three UK - 3Store Lisburn
Hi Pete, it’s great to hear you had such a positive visit at our Bow Street Mall store. Daniel James and Emma will be pleased to know their guidance helped you choose the right options and made the experience worthwhile. We’re glad the team stood out and made a strong impression. -Shivam
Assistant manager Emma helped me set up…
Assistant manager Emma helped me set up new phone, and went over and above by spending extra time getting my apps etc reset.
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Lisburn
Hi Caroline, it’s great to hear you had such a supportive experience. We’re glad Emma could go the extra mile to ensure your new phone and apps were all set up exactly how you needed them. -Kishan
I was in store with Daniel and Sarah…
I was in store with Daniel and Sarah getting a new phone, i got a great deal and everything transfered to my new phone, could not be happier.
May 12, 2026
Unprompted review
Reply from Three UK - 3Store Lisburn
Hi David, thanks for the feedback. Great to hear Daniel and Sarah guided you to a better plan and handled your device setup with ease. -Maryalex
Daniel was super helpful
Daniel was super helpful. My new phone is all set up and I got a great deal.
May 8, 2026
Unprompted review
Reply from Three UK - 3Store Lisburn
Really appreciate this, Mary. Daniel will be happy to know he made the setup easy and that you’re pleased with your new phone and the price you received. -Ayesha
James in the Lisburn store was…
James in the Lisburn store was absolutely amazing at sorting me with an upgrade in store, got me the best deal that suits me and the whole experience was easy and quick! Super friendly and educational staff! Very pleased
May 1, 2026
Unprompted review
Reply from Three UK - 3Store Lisburn
Hi Maria, thank you for the lovely review! It’s great to hear that James made your upgrade so quick and easy. We’re glad he could find the perfect deal for you. 😇 -Prabhjeet
Went in for SIM, came out with great offer on new phone
I went into the store as I lost my SIM card on holiday and needed a new sim, James the store advisor not only helped me with the SIM issue but he also told me about a trade in offer for an early upgrade. He took time going through different data options to meet my budget and roaming needs. In the end I got an early upgraded phone for an amazing offer. He also helped me set up my new phone. James was not only informative but also super friendly!
April 30, 2026
Unprompted review
Reply from Three UK - 3Store Lisburn
Seana, what a journey from a quick SIM fix to scoring an amazing early upgrade! We’re so glad James could make the process smooth, friendly, and tailored just for you. Your feedback truly brightens our day, it’s moments like these that make helping our customers a joy. -Ashifa
Daniel was very helpful and…
Daniel was very helpful and professional. He was very knowledgeable, very happy with his service! Will be back
April 28, 2026
Unprompted review
Reply from Three UK - 3Store Lisburn
Ciara, it’s wonderful to hear Daniel’s professionalism and knowledge made your experience so smooth. His support clearly left a lasting impression, and we’re delighted you’ll be returning. -Manavata
Perfect
Perfect, customer assistance was second to none and couldn’t have been more helpful
April 24, 2026
Unprompted review
Reply from Three UK - 3Store Lisburn
Your note brings a smile to our team, Graham. Wishing you a day as wonderful as your kind words made ours! -Ashifa
Sarah was brilliant
Sarah was brilliant! I kept her on her toes, asking plenty of questions regarding adding another line onto my business account, very friendly demeanour and insanely knowledgeable as they all seem to be in Lisburn shop.
Got me sorted out without any hassle, got to chat to the wonderful Emma as well who’s been there since I first walked in many moons ago and always remembers me.
As always, great store, amazing staff awesome company.
Can’t recommend enough.
April 22, 2026
Unprompted review
Reply from Three UK - 3Store Lisburn
Hi there, thanks for taking the time to share this. We’re delighted to hear you had such a great experience with the team in Lisburn. It’s lovely to know Sarah and Emma made your visit so easy and memorable. -Shivam
Great service in an unexpected occasion…
Great service in an unexpected occasion of my phone been blocked
April 21, 2026
Unprompted review
Reply from Three UK - 3Store Lisburn
Nothing makes us happier than fixing what matters and bringing back smiles, Doreen. Thanks for letting us support you! -Ashifa
James was really helpful and sorted all…
James was really helpful and sorted all I needed
April 13, 2026
Unprompted review
Reply from Three UK - 3Store Lisburn
Hi there! Glad to hear James offered calm, steady support and made sure everything was handled with ease 💙 -Arvind
Excellent Service
Excellent service and support from knowledge staff members.
Excellent experience
April 7, 2026
Unprompted review
Reply from Three UK - 3Store Lisburn
Jane, we’re really grateful you shared this with us. It’s fantastic to hear our team provided such strong support and made your visit feel smooth from start to finish. Thank you for taking a moment to send over your feedback . -Manavata
Reply from Three UK - 3Store Lisburn
Super! That’s what we love to hear. Thank you for taking the time to leave this review. -Neha
IAmazong Service went to the Three phone in Bow Street…
I went to the Three phone in Bow Street Mall lisburn and a problem with my phone that was ongoing for weeks was sorted in MINUTES. just want to commend Daniel who was welcoming, through, and expert in his job. He has made my day and has been an answer to my prayer for today👏👏🙏🙏🙏
March 20, 2026
Unprompted review
Reply from Three UK - 3Store Lisburn
That’s fantastic, thank you for sharing, Deborah! We’re so pleased Daniel was able to resolve your phone issue so quickly and made the whole experience such a positive one. We can’t wait to welcome you back again! 😊 -Neha
Called into store today and dealt with…
Called into store today and dealt with a lovely guy Daniel the most helpful person I have ever dealt with it sales. Nothing was a problem he went above and beyond for everything I needed. Will definetly be using this store again thanks to the help of Daniel
March 16, 2026
Unprompted review
Reply from Three UK - 3Store Lisburn
Hey Ciara, every cherished memory is shaped by people like Daniel, whose dedication truly stands out. Serving you was an absolute joy. We'll be excited to welcome you back soon. -Ashifa
Customer Experience
The staff were easy to deal with and customer service was excellent.
March 13, 2026
Unprompted review
Reply from Three UK - 3Store Lisburn
Thank you for the review, Andrew! We truly appreciate you sharing your experience. It’s wonderful to hear that our team helped you secure a deal that met your expectations 🎉 -Neha
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