Since I switched to three and went to there store in Bow Street Mall in Lisburn Northern Ireland all the staff have been so helpful and friendly when I've needed help with anything and I'd recommend a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Since I switched to three and went to there store in Bow Street Mall in Lisburn Northern Ireland all the staff have been so helpful and friendly when I've needed help with anything and I'd recommend a... See more
Company replied
Daniel James and Emma were fantastic! I needed advice on internet services and also phone data. All 3 made helpful suggestions and I ended up making a purchase and updating my mobile phone plan! Had... See more
Company replied
I went into the store as I lost my SIM card on holiday and needed a new sim, James the store advisor not only helped me with the SIM issue but he also told me about a trade in offer for an early upgra... See more
Company replied
Emma and her team mate were absolutely fantastic at helping out with finding me a phone and then suggesting the best plan for me to help save a bit of money. Really friendly staff and a lovely atmosph... See more
Company replied
Written by the company
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Written by the company

Unit 11A Bow Street Mall, BT28 1AN, Lisburn, North, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I went to the Three phone in Bow Street Mall lisburn and a problem with my phone that was ongoing for weeks was sorted in MINUTES. just want to commend Daniel who was welcoming, through, and expert in his job. He has made my day and has been an answer to my prayer for today👏👏🙏🙏🙏

Reply from Three UK - 3Store Lisburn
Called into store today and dealt with a lovely guy Daniel the most helpful person I have ever dealt with it sales. Nothing was a problem he went above and beyond for everything I needed. Will definetly be using this store again thanks to the help of Daniel

Reply from Three UK - 3Store Lisburn
The staff were easy to deal with and customer service was excellent.

Reply from Three UK - 3Store Lisburn
Pleased with the service today in store. Very grateful

Reply from Three UK - 3Store Lisburn
First class service from Sarah today. Explained everything about my new contract clearly, and also explained the separate billing payments.

Reply from Three UK - 3Store Lisburn
The Lisburn Store with whom I have dealt with over 8 years the service has been excellent and the staff and in particular the manager Emma. The service is very good with regards to network. Before I changed to Three I had many terrible experiences with Orange. And this is chalk and cheese. The service is excellent.

Reply from Three UK - 3Store Lisburn
Staff were so helpful! Super patient and friendly. They explained all my options clearly and made sure I was happy and confident in my decision to go ahead with the new contract. Would 100% recommend this store for any queries or if you're just looking for some friendly advice :)

Reply from Three UK - 3Store Lisburn
Excellent service. I walked into the shop and had rough idea what i was looking. A 5g homebroadband hub. The staff member of Three, Sarah was more than helpful and polite. I was in and out in 10 mins with my hub in hand. I was very pleased with the speedy service. No hassle at all. Great work. Thankyou

Reply from Three UK - 3Store Lisburn
I went in to see what my options are as my airtime was running out and went through all my options so that I could choose the right one for me. The man was very helpful with the info that he provided for me and no pushing me to get anything I didn’t want/need he’s actually served me the last few times I’ve came into to get new phone don’t think he remembers me but I remember him and he’s always been very helpful

Reply from Three UK - 3Store Lisburn
Service was very good and helpful, advised us with what were the best options for our money

Reply from Three UK - 3Store Lisburn
Emma and her team mate were absolutely fantastic at helping out with finding me a phone and then suggesting the best plan for me to help save a bit of money. Really friendly staff and a lovely atmosphere in the shop. I really can't thank them enough for the way they handled my purchase going over and above to make my experience a positive and a relaxed one. Definitely recommend Three in Lisburn!!

Reply from Three UK - 3Store Lisburn

Reply from Three UK - 3Store Lisburn
Sarah consistently demonstrates a high level of professionalism and dedication in the 3 G office in Lisburn. Her reliability, positive attitude, and strong work ethic make her a valued member of the team. She approaches her responsibilities with care and efficiency, is always willing to support colleagues, and maintains excellent standards in her work. Sarah’s contribution has a positive impact on both team morale and day-to-day operations.
Emma is highly deserving of commendation for her outstanding commitment and teamwork within the 3 G office in Lisburn. She is proactive, approachable, and consistently delivers her duties to a high standard. Emma’s ability to remain focused and supportive, even during busy periods, is greatly appreciated by both colleagues and management. Her professionalism and positive approach make her a key asset to the team.

Reply from Three UK - 3Store Lisburn
Emma and Sarah were fantastic staff who delivers their job with great enthusiasm. I will always come here.
Thank you irls

Reply from Three UK - 3Store Lisburn
I was looking to switch my daughter from O2, but found the online process quite daunting. I popped into the store and Daniel was incredibly helpful, patiently walking me through everything and making the whole process easy and stress-free. He also took the time to review my own contract and, as I was out of contract, secured me a better deal at a lower price.
I’m delighted with the efficient and friendly service I received — it really highlighted why speaking to a real person in a retail store is such a better experience than trying to work it all out online. Thank you, Daniel and the team!

Reply from Three UK - 3Store Lisburn

Reply from Three UK - 3Store Lisburn
I have been coming to this store for many years and will continue, always get great upgrades and service. I was recently in getting my children two new phones for Christmas with Daniel and Emma. Very happy with the deals, got the phones set up, everything was great and will continue to visit this store.

Reply from Three UK - 3Store Lisburn
Love the Three store in Lisburn. They always have the best deals and the staff are all so lovely. Called in to see if any offers on for black Friday for an iPad and was very promptly served by Sarah. She set me up with a cracking deal and sorted it all out in no time at all and we had a good laugh and chat while she was putting the order through
Big shout out to Emma, Ben and Daniel as well as I've dealt with just about everyone over the years and everyone is so helpful and nothing is a bother to them. Recently Daniel set me up with some extra data for the month and while I was there advised me of a better phone deal than the one I was on and I jumped on it as it almost seemed too good to be true.
I love having a store locally I can go into and actually speak to someone and it's even better that the staff are all so approachable and willing to help. All a credit to Three and a big thank you to them all!

Reply from Three UK - 3Store Lisburn
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.