Three UK - 3Store Lisburn Reviews 

47
TrustScore 5 out of 5

4.8

Unit 11A Bow Street Mall, BT28 1AN Lisburn, North, GB


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Rated 5 out of 5 stars

Since I switched to three and went to there store in Bow Street Mall in Lisburn Northern Ireland all the staff have been so helpful and friendly when I've needed help with anything and I'd recommend a... See more

Company replied

Rated 5 out of 5 stars

Daniel James and Emma were fantastic! I needed advice on internet services and also phone data. All 3 made helpful suggestions and I ended up making a purchase and updating my mobile phone plan! Had... See more

Company replied

Rated 5 out of 5 stars

I went into the store as I lost my SIM card on holiday and needed a new sim, James the store advisor not only helped me with the SIM issue but he also told me about a trade in offer for an early upgra... See more

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Rated 5 out of 5 stars

Emma and her team mate were absolutely fantastic at helping out with finding me a phone and then suggesting the best plan for me to help save a bit of money. Really friendly staff and a lovely atmosph... See more

Company replied


Company details

  1. Electronics & Technology

About Three UK - 3Store Lisburn

Written by the company

Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network. Three’s 4G network covers 99% of the UK outdoor population.

Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.

Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.

Better connectivity, every day for every customer

Written by the company

On the UK’s Fastest 5G Network
“As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer

Contact info

  • Unit 11A Bow Street Mall, BT28 1AN, Lisburn, North, United Kingdom

  • 02892660735

4.8

Excellent

TrustScore 5 out of 5

47 reviews

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4.8

All reviews

(47)

30,198 reviews in the last 12 months

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Rated 5 out of 5 stars

So easy

So easy, very helpful!

April 4, 2026
Unprompted review
Three UK - 3Store Lisburn logo

Reply from Three UK - 3Store Lisburn

Super! That’s what we love to hear. Thank you for taking the time to leave this review. -Neha

Rated 5 out of 5 stars

IAmazong Service went to the Three phone in Bow Street…

I went to the Three phone in Bow Street Mall lisburn and a problem with my phone that was ongoing for weeks was sorted in MINUTES. just want to commend Daniel who was welcoming, through, and expert in his job. He has made my day and has been an answer to my prayer for today👏👏🙏🙏🙏

March 20, 2026
Unprompted review
Three UK - 3Store Lisburn logo

Reply from Three UK - 3Store Lisburn

That’s fantastic, thank you for sharing, Deborah! We’re so pleased Daniel was able to resolve your phone issue so quickly and made the whole experience such a positive one. We can’t wait to welcome you back again! 😊 -Neha

Rated 5 out of 5 stars

Called into store today and dealt with…

Called into store today and dealt with a lovely guy Daniel the most helpful person I have ever dealt with it sales. Nothing was a problem he went above and beyond for everything I needed. Will definetly be using this store again thanks to the help of Daniel

March 16, 2026
Unprompted review
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Reply from Three UK - 3Store Lisburn

Hey Ciara, every cherished memory is shaped by people like Daniel, whose dedication truly stands out. Serving you was an absolute joy. We'll be excited to welcome you back soon. -Ashifa

Rated 5 out of 5 stars

Customer Experience

The staff were easy to deal with and customer service was excellent.

March 13, 2026
Unprompted review
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Reply from Three UK - 3Store Lisburn

Thank you for the review, Andrew! We truly appreciate you sharing your experience. It’s wonderful to hear that our team helped you secure a deal that met your expectations 🎉 -Neha

Rated 5 out of 5 stars

Pleased with the service today in…

Pleased with the service today in store. Very grateful

March 9, 2026
Unprompted review
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Reply from Three UK - 3Store Lisburn

Turgay, your feedback means a lot. We’re delighted that your time with us was met with care and attention that stood out. -Manavata

Rated 5 out of 5 stars

First class service from Sarah today

First class service from Sarah today. Explained everything about my new contract clearly, and also explained the separate billing payments.

March 8, 2026
Unprompted review
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Reply from Three UK - 3Store Lisburn

Hi Aisling, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John

Rated 5 out of 5 stars

The Lisburn Store with whom I have…

The Lisburn Store with whom I have dealt with over 8 years the service has been excellent and the staff and in particular the manager Emma. The service is very good with regards to network. Before I changed to Three I had many terrible experiences with Orange. And this is chalk and cheese. The service is excellent.

March 6, 2026
Unprompted review
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Reply from Three UK - 3Store Lisburn

Hey Derick, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John

Rated 5 out of 5 stars

Staff were so helpful!

Staff were so helpful! Super patient and friendly. They explained all my options clearly and made sure I was happy and confident in my decision to go ahead with the new contract. Would 100% recommend this store for any queries or if you're just looking for some friendly advice :)

February 28, 2026
Unprompted review
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Reply from Three UK - 3Store Lisburn

Thank you for taking the time to share this, Hannah! We're thrilled to hear that our team provided such great support, explained everything clearly, and helped you find the options that suited you best. Hope to see you again soon! -Afaq

Rated 5 out of 5 stars

Excellent service

Excellent service. I walked into the shop and had rough idea what i was looking. A 5g homebroadband hub. The staff member of Three, Sarah was more than helpful and polite. I was in and out in 10 mins with my hub in hand. I was very pleased with the speedy service. No hassle at all. Great work. Thankyou

February 22, 2026
Unprompted review
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Reply from Three UK - 3Store Lisburn

Thomas, it’s brilliant to hear Sarah gave you such attentive and friendly support. It’s great that everything was sorted so quickly for you, and we appreciate your feedback. -Afaq

Rated 5 out of 5 stars

I went in to see what my options are as…

I went in to see what my options are as my airtime was running out and went through all my options so that I could choose the right one for me. The man was very helpful with the info that he provided for me and no pushing me to get anything I didn’t want/need he’s actually served me the last few times I’ve came into to get new phone don’t think he remembers me but I remember him and he’s always been very helpful

February 10, 2026
Unprompted review
Three UK - 3Store Lisburn logo

Reply from Three UK - 3Store Lisburn

Hi Tiegan, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John

Rated 5 out of 5 stars

Service was very good and helpful

Service was very good and helpful, advised us with what were the best options for our money

February 10, 2026
Unprompted review
Three UK - 3Store Lisburn logo

Reply from Three UK - 3Store Lisburn

Thank you, Bea! We’re glad our support helped you make the best decisions with confidence. Your words mean a lot to us. -Suhaas

Rated 5 out of 5 stars

Three Lisburn

Emma and her team mate were absolutely fantastic at helping out with finding me a phone and then suggesting the best plan for me to help save a bit of money. Really friendly staff and a lovely atmosphere in the shop. I really can't thank them enough for the way they handled my purchase going over and above to make my experience a positive and a relaxed one. Definitely recommend Three in Lisburn!!

January 15, 2026
Unprompted review
Three UK - 3Store Lisburn logo

Reply from Three UK - 3Store Lisburn

Hey there, this is what we love to hear! We’re so happy this is the service you received from Emma and the team, we’ll certainly be passing your feedback on. -John

Rated 5 out of 5 stars

Such good staff

Such good staff. Emma and Sarah

January 21, 2026
Unprompted review
Three UK - 3Store Lisburn logo

Reply from Three UK - 3Store Lisburn

Saddie, we couldn’t ask for more! 🌟 Emma and Sarah’s care turned service into lasting joy. Thank you for letting us be part of your wonderful experience ☺️ -Ashifa

Rated 5 out of 5 stars

Sarah consistently demonstrates a high…


Sarah consistently demonstrates a high level of professionalism and dedication in the 3 G office in Lisburn. Her reliability, positive attitude, and strong work ethic make her a valued member of the team. She approaches her responsibilities with care and efficiency, is always willing to support colleagues, and maintains excellent standards in her work. Sarah’s contribution has a positive impact on both team morale and day-to-day operations.
Emma is highly deserving of commendation for her outstanding commitment and teamwork within the 3 G office in Lisburn. She is proactive, approachable, and consistently delivers her duties to a high standard. Emma’s ability to remain focused and supportive, even during busy periods, is greatly appreciated by both colleagues and management. Her professionalism and positive approach make her a key asset to the team.

January 7, 2026
Unprompted review
Three UK - 3Store Lisburn logo

Reply from Three UK - 3Store Lisburn

That’s incredible to hear, Abayomi! 🎉 It is wonderful to know that our Lisburn retail colleagues provided such an exceptional level of care and expertise. We are over the moon to see this recognition for the dedication and teamwork shown by both Sarah and Emma. Thank you for the 5 ⭐ review! -Kishan

Rated 5 out of 5 stars

Emma and Sarah were fantastic staff who…

Emma and Sarah were fantastic staff who delivers their job with great enthusiasm. I will always come here.
Thank you irls

January 7, 2026
Unprompted review
Three UK - 3Store Lisburn logo

Reply from Three UK - 3Store Lisburn

Thank you for the 5 ⭐ review, Olawunmi! We're proud that our team delivered such clear, outstanding support. Providing excellence in every experience is always our goal. We hope to see you soon! -Afaq

Rated 5 out of 5 stars

I was looking to switch my daughter…

I was looking to switch my daughter from O2, but found the online process quite daunting. I popped into the store and Daniel was incredibly helpful, patiently walking me through everything and making the whole process easy and stress-free. He also took the time to review my own contract and, as I was out of contract, secured me a better deal at a lower price.

I’m delighted with the efficient and friendly service I received — it really highlighted why speaking to a real person in a retail store is such a better experience than trying to work it all out online. Thank you, Daniel and the team!

December 18, 2025
Unprompted review
Three UK - 3Store Lisburn logo

Reply from Three UK - 3Store Lisburn

Thank you so much for the glowing 5 ⭐ feedback, Zara! We’re thrilled Daniel gave you such great support and helped you secure an improved offer. Your kind words truly highlight the value of our in‑store team -Shivam

Rated 5 out of 5 stars

Brilliant service.

Brilliant service.. would highly recommend

December 18, 2025
Unprompted review
Three UK - 3Store Lisburn logo

Reply from Three UK - 3Store Lisburn

Hi Sara, that’s brilliant. We’re so happy to know you received the best help from us. We’re always excited and happy to help our customers. Thank you so much for the 5 ⭐ review! -Kashish

Rated 5 out of 5 stars

Great store

I have been coming to this store for many years and will continue, always get great upgrades and service. I was recently in getting my children two new phones for Christmas with Daniel and Emma. Very happy with the deals, got the phones set up, everything was great and will continue to visit this store.

December 15, 2025
Unprompted review
Three UK - 3Store Lisburn logo

Reply from Three UK - 3Store Lisburn

Hi Stuart, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John

Rated 5 out of 5 stars

Love the Three store in Lisburn

Love the Three store in Lisburn. They always have the best deals and the staff are all so lovely. Called in to see if any offers on for black Friday for an iPad and was very promptly served by Sarah. She set me up with a cracking deal and sorted it all out in no time at all and we had a good laugh and chat while she was putting the order through

Big shout out to Emma, Ben and Daniel as well as I've dealt with just about everyone over the years and everyone is so helpful and nothing is a bother to them. Recently Daniel set me up with some extra data for the month and while I was there advised me of a better phone deal than the one I was on and I jumped on it as it almost seemed too good to be true.

I love having a store locally I can go into and actually speak to someone and it's even better that the staff are all so approachable and willing to help. All a credit to Three and a big thank you to them all!

November 30, 2025
Unprompted review
Three UK - 3Store Lisburn logo

Reply from Three UK - 3Store Lisburn

Hello Kim, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John

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